Water is essential to every aspect of our lives. We drink it, cook with it and use it to clean. It grows the food we need, helps generate the energy we use, and goes into the creation of everything we own. But our water supply faces big challenges. The population of the South East is growing fast, and climate change will bring droughts and more extreme weather. It’s a future of more people needing water and wastewater services, with less water to go around.

The vital nature of water, and the need to keep it flowing far into the future is what we mean by Water for Life. And it’s why we need to start acting now for the challenges ahead.

To find out how we put our Business Plan 2020-25 together, you can browse our consultation documents and reports. To read either a short summary or our full proposed plan, browse the links below.


Acting on what you told us

To help us create our plan we contacted hundreds of thousands of current customers, businesses, experts, regulators and young people.


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Becoming brilliant at the basics

We’re focused on delivering clean, safe water that everyone can afford, with great customer service and a reliable, future-proof network. 


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Taking care of water

We're taking the lead in looking after the South East's most precious resource, but everyone has a part to play.


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Looking after the environment
We’re working with a range of partners to protect the environment.

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Being ready for the future
We’re looking ahead to ensure access to water in decades to come.

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Our business plan 2020-25
Our plan includes 43 commitments for the five-year period from 2020 to 2025.

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