A New Appointment and Variations (NAVs) are companies that replace another water company as the appointee for an area and provide water and/or wastewater services to customers in a defined area. According to the Water Industry Act 1991, NAVs that operate the public water and/or wastewater networks hold an “Instrument of appointment”.
In order to become a NAV, your limited company will need to go through the process to be appointed by Ofwat, so that you can serve your customers in a specific geographical area.
Here are the conditions for a limited company to be granted the NAV status:
- The company must supply water and wastewater in the order of at least 50 megalitres per year.
- The site is ‘unserved’, meaning no premises within the area are served by an appointed company. This criterion applies for both water and wastewater services.
- If the existing appointed company consents to the transfer of that area.
A NAV can choose to service its customers through its own resources, or by requesting use of our existing assets under a water ‘bulk supply’ or wastewater ‘bulk discharge’ agreement.
To find out more about finding and using a NAV, visit Ofwat’s website.
We have made it easier to connect with us. You can apply, make payments, track your project and talk to us using our GetConnected portal.
Our services to NAVs
You’ll need to make an application to Ofwat if you’re a NAV company wanting to change the area you cover so that you’re the appointee water/wastewater company. We can support your application by confirming any properties we serve in that area, setting up a bulk agreement as well as making bulk connections available.
This is what we can do to support you when your application to Ofwat.
Don't worry, we’ll be in touch along the way to make sure everything goes smoothly.
NAV Clean Water