New Appointment & Variation

Who NAVs are and how they work?

A New Appointment and Variations (NAVs) are companies that replace another water company as the appointee for an area and provide water and/or wastewater services to customers in a defined area. According to the Water Industry Act 1991, NAVs that operate the public water and/or wastewater networks hold an “Instrument of appointment”.

In order to become a NAV, your limited company will need to go through the process to be appointed by Ofwat, so that you can serve your customers in a specific geographical area. 

Here are the conditions for a limited company to be granted the NAV status:

  • The company must supply water and wastewater in the order of at least 50 megalitres per year.
  • The site is ‘unserved’, meaning no premises within the area are served by an appointed company. This criterion applies for both water and wastewater services.
  • If the existing appointed company consents to the transfer of that area.

A NAV can choose to service its customers through its own resources, or by requesting use of our existing assets under a water ‘bulk supply’ or wastewater ‘bulk discharge’ agreement.

To find out more about finding and using a NAV, visit Ofwat’s website.

 

GetConnected portal

We have made it easier to connect with us. You can apply, make payments, track your project and talk to us using our GetConnected portal.

 

 

Our services to NAVs

You’ll need to make an application to Ofwat if you’re a NAV company wanting to change the area you cover so that you’re the appointee water/wastewater company. We can support your application by confirming any properties we serve in that area, setting up a bulk agreement as well as making bulk connections available.

This is what we can do to support you when your application to Ofwat.

Don't worry, we’ll be in touch along the way to make sure everything goes smoothly.

 

NAV Clean Water
  1. You send us a Site Status request

    Send us an email with your site details. We’ll let you know within 21 days whether we serve the site or not.

  2. You apply online and pay your application fee

    Fill in our online form and pay your application fee. We’ll review your application within 5 days.

  3. We send you a Bulk Service Offer

    We’ll carry out a capacity check on our network and evaluate any connection costs and design. We’ll send you a detailed Bulk Service offer within 28 days.

  4. You accept and pay

    You will need to review, accept the offer and make a payment to progress.

  5. We send you a Bulk Supply Agreement

    We’ll produce a Bulk Service Agreement within 28 days and send it to you for signature via DocuSign.

  6. We arrange a meeting and complete construction works

    Our team will schedule a meeting. Each party will complete their agreed construction works. You’ll need to complete necessary tests and submit evidence. After that agreed party will carry out the connection within 28 days.

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NAV Waste Water

 

  1. You send us a Site Status request

    Send us an email with your site details. We’ll let you know within 21 day whether we serve the site or not.

  2. You apply online and pay your application fee

    Fill in our online form and pay your application fee. We’ll review your application within 5 days.

  3. We send you a Bulk Service Offer

    We’ll carry out a capacity check on our network and evaluate any connection costs and design. We’ll send you a Bulk Service offer within 28 days. You’ll need to review and accept the offer.

  4. We send you a Bulk Discharge Agreement

    We’ll produce a Bulk Service Agreement within 28 days and send it to you for signature via DocuSign.

  5. You request a connection and send drawings

    You’ll need to submit S106 application information to request a sewer connection and send construction drawings. We’ll review and check that your proposal meets our standards and will send our approval.

  6. You complete your construction works

    You’ll carry out the works on site. At least two working days before the works, contact us to arrange an inspection.

  7. We issue a completion letter

    Once we are satisfied that your connection complies with our requirements, we’ll send you with a completion letter.

 
 
 
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