Retailer portal help guide

Reset password

For Non Admin users

To reset your password please request a reset from your admin user for your company. If you do not know who your administrator is please email: wholesaleservices@southernwater.co.uk.

For Admin users

Please contact the Wholesale Services Team and we will assist:

Tel: 0330 303 1272

Email: wholesaleservices@southernwater.co.uk

 

Require access

If your company is already registered with Southern Water – Please request access from your admin user. If you do not know who your administrator is please email: wholesaleservices@southernwater.co.uk.

If your company is not registered as a retailer with Southern Water – It is likely that you or your company will need to go through the Southern Water on-boarding process. Please send an email: wholesaleservices@southernwater.co.uk.

To help us respond promptly please include the following information:

  • Type 'Retailer registration request- (retailer name)' in the subject line of your email
  • Your contact details

One of our Relationship Managers will contact you to discuss your requirements.

 

If you are unable to submit a form

If you've read the FAQ's and still have a query, please complete our Retailer Portal issues form and we'll respond to your query.

 
 
 
Close agent lightbox  Close box