For Non Admin users
To reset your password please request a reset from your admin user for your company. If you do not know who your administrator is please email: firstname.lastname@example.org.
For Admin users
Please contact the Wholesale Services Team and we will assist:
Tel: 0330 303 1272
If your company is already registered with Southern Water – Please request access from your admin user. If you do not know who your administrator is please email: email@example.com.
If your company is not registered as a retailer with Southern Water – It is likely that you or your company will need to go through the Southern Water on-boarding process. Please send an email: firstname.lastname@example.org.
To help us respond promptly please include the following information:
- Type 'Retailer registration request- (retailer name)' in the subject line of your email
- Your contact details
One of our Relationship Managers will contact you to discuss your requirements.
If you are unable to submit a form
Please see the frequently asked questions below.
If you've read the FAQ's and still have a query, please complete our Retailer Portal issues form and we'll respond to your query.
Frequently asked questions