Southern Water will charge your customer directly for the following:
Recovery of Incurred Costs
- The recovery of extraordinary costs incurred by Southern Water due to an event caused by your customer; this includes, but is not limited to, damage to our assets or increased operational costs.
- The recovery of costs incurred by Southern Water in respect of pre-emptive measures undertaken by us to minimise the impact on our assets in anticipation of a breach or breaches of your trade effluent consent.
Formal Sampling Charge
The recovery of costs incurred by Southern Water in respect of formal sampling undertaken in accordance with our policies and procedures, due to the failure to comply with your customers consent.