If you have any general wholesale queries please fill out the F-form on the retailer portal.
Alternatively, you can email firstname.lastname@example.org.
If you have any general trade effluent queries or have a query about a Southern Water final bill, please fill out the G/01 form on the retailer portal.
Alternatively, you can email email@example.com.
If you have an emergency please call
The dedicated retailer portal contains information for newly registered or established water and wastewater retailers.
In accordance with the Wholesale Contract / Wholesale-Retail Code – Business Terms, please find here a timetable showing the dates on which we will issue invoices to retailers for planned settlement runs.
Invoices will be issued electronically to the email addresses provided by retailers by 5pm on the date stated. If you have any queries, please contact firstname.lastname@example.org.