We have a responsibility to protect the public, the environment, our staff and our assets.
To help ensure that these duties are not compromised the Water Industry Act 1991 contains certain offences and regulatory powers which allow us to take enforcement action, including prosecution.
These offences include:
These offences carry an unlimited fine if referred to the Crown Court. We may also seek to recover any costs in dealing with such matters. These will be charged directly to the customer as a non-standard charge.
We expect full compliance with relevant legislative requirements and will treat all breaches of the law seriously. We will keep you informed of any enforcement activities with a customer.
In the event that a breach of legislation is identified, we'll initiate an enforcement escalation process which is aimed at ensuring long term compliance.
After a breach of legislation has been identified an assessment will be made as to the most appropriate way to deal with it.
The following factors will be taken into consideration during this assessment:
We recognise that there are alternatives to prosecution, for example, consideration will be given to:
Where there has been a breach of a trade effluent consent and the circumstances mean that formal action is required, then samples of the trade effluent will be taken.
The cost of any formal sampling will be recovered from the discharger.
The dedicated retailer portal contains information for newly registered or established water and wastewater retailers.
In accordance with the Wholesale Contract / Wholesale-Retail Code – Business Terms, please find here a timetable showing the dates on which we will issue invoices to retailers for planned settlement runs.
Invoices will be issued electronically to the email addresses provided by retailers by 5pm on the date stated. If you have any queries, please contact firstname.lastname@example.org.