Follow the links below for information about our policies and forms.
Large User Tariff – Water (PDF)
Large User Tariff – Sewerage (PDF)
Return to sewer (PDF)
Retailer Logger request (PDF)
Leak Allowance (PDF)
Retailer Relationship Management (PDF)
Guaranteed Standards Scheme (PDF)
Dealing with sensitive sites (PDF)
Site Specific Arrangement (PDF)
Meter Accuracy Policy (PDF)
The dedicated retailer portal contains information for newly registered or established water and wastewater retailers.
In accordance with the Wholesale Contract / Wholesale-Retail Code – Business Terms, please find here a timetable showing the dates on which we will issue invoices to retailers for planned settlement runs.
Invoices will be issued electronically to the email addresses provided by retailers by 5pm on the date stated. If you have any queries, please contact firstname.lastname@example.org.