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E.g. Reporting a leak
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New Appointment Variations
Developers can request that a New Appointment and Variation (NAV) supplies water services to their development, and maintains their network.
Self-lay
If you are building multiple domestic or commercial properties on a site that will have new road access you will probably need a new water main. This main, and the services to each property, can either be laid by ourselves or by accredited self-lay providers under Section 51.
Water Neutrality
On 14 September 2021, Natural England issued a Position Statement for planning applications within the Sussex North Water Supply Zone. Information collected by Natural England shows that water abstraction for drinking water supplies may be having a negative impact on the wildlife sites in the Arun Valley. They have advised that any new development that takes place must demonstrate that it will not add to the risk of this detrimental impact.
Help & FAQs Water connection
Help & FAQs for Water connection for Developer serveses
Lancing sewer pipe lining works
The latest updates on the sewer main relining work in Lancing.
Drought restrictions checker
Search with your postcode to find out what phase you are currently experiencing.
What if I can’t pay my bill?
Help with paying your bills.
Drought Restrictions FAQs
Drought Restrictions FAQs
Planning your development
During the early stages of your development, as you plan your options and understand potential water and wastewater solutions for your site, we would encourage you to understand the services we offer and apply for a capacity check for your site.
Build over or near to a public sewer
If you are building a new property or extension you will need to ensure it does not affect our public sewer mains. Therefore, if your proposals mean building over/near (within 3 metres) a public sewer or lateral drain you will need our approval before doing so.