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E.g. Reporting a leak
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Aylesford Water Recycling Project
We’re planning to introduce a Water Recycling Plant in Aylesford, to ensure a resilient supply of water for Kent
Twyford Waterworks
Discover the history of water supply in the Hampshire countryside, featuring nature trails, industrial artifacts and themed open days.
Improving our online and digital services
"I enjoy working with our customers and listening to their feedback. This helps me give them the best customer experience online when making a water or waste water connection." – Samantha Jenkins, Product Owner, Business Channels
Infiltration reduction plan Actions
The Environment Agency requires wastewater companies to submit to the EA their plans for managing groundwater infiltration of the sewers in catchments where, due to the high water table following excessive persistent rain, tankers and over-pumps are sometimes used to take away flows and ensure our customers' bathroom, kitchen and toilet facilities are protected.
Innovative sewer technology to tackle blockages
How we are trialling innovative new technology to help predict and prevent sewer blockages.
Finding and fixing leaks
We deliver one of the lowest level of leakage per property of all water and sewerage companies in the UK and face the the toughest leakage target in the industry.
Sewer flooding
If you've received our card at your home, find out further information about our visit.
Climate change
Climate change is a significant issue in the South East because global warming is leading to changes in our weather with an increased threat of droughts and flooding.
Notification of proposed works
These guidance notes provide assistance for filling in the notification form for proposed plumbing works. The form can be submitted online including attachment of drawings or downloaded and posted.
Register for Invoice account
Register for Invoice account form