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Online application FAQs
Help & FAQs for GetConnected portal, Online application
Improving our online and digital services
"I enjoy working with our customers and listening to their feedback. This helps me give them the best customer experience online when making a water or waste water connection." – Samantha Jenkins, Product Owner, Business Channels
About Catchment First
Catchment First is our commitment to put the well-being of the environment at the centre of the decisions we make and the services we deliver.
First time sewerage scheme
If you require a first time sewerage scheme, you will need to apply for the provision of a public sewer. Any interested parties (see the Eligibility section below) can approach Southern Water to ask for a new public sewer to be provided if environmental or amenity problems exist, or are likely to arise from their existing drainage system. However, the provision only requires Southern Water to provide a public sewer in certain circumstances.
Accessibility
We know that some people find it difficult to read websites, especially if English isn’t their first language.
Catchment First
Catchment First is our commitment to put the well-being of the environment at the centre of the decisions we make and the services we deliver.
New Appointment Variations
Developers can request that a New Appointment and Variation (NAV) supplies water services to their development, and maintains their network.
Water Connection
If you require a new connection or replacement of an existing supply, you will need to apply for a water connection application.
LandSearch
LandSearch can provide drainage and water searches for residential and commercial property, as well as sewer and water maps for Southern Water Customers. LandSearch can provide drainage and water searches for residential and commercial property, as well as sewer and water maps.
Help & FAQs Wastewater connection
Help & FAQs Wastewater connection