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E.g. Reporting a leak
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Improving our online and digital services
"I enjoy working with our customers and listening to their feedback. This helps me give them the best customer experience online when making a water or waste water connection." – Samantha Jenkins, Product Owner, Business Channels
How to save save water in your home
Discover how small changes to your daily routine really do add up when it comes to saving water at home
Online application FAQs
Help & FAQs for GetConnected portal, Online application
Water-saving home visits
We offer a free water-saving home visit if you use more than the average amount of water. We'll also tell you how you could save money on your bills.
Your water, your say
We’re working on our plan for providing water and wastewater services between 2025 to 2030. As part of the conversations around our proposals we held our first ‘Your water, your say’ meeting with our customers on 9th June 2023.
Have your say
We hope you have enjoyed reading our webpages and finding out about our Drainage and Wastewater Management Plan – now, you can have your say about how we are developing our plan.
Moving home
Tell us you’ve moved, change your address, get a final meter reading, close my account
How to save water, Our region South East, tips, help, how to
Our section on saving water is full of tips, ideas and products that can help you save water – and money. Helping you with water-saving ideas and advice from Southern Water.
The Unflushables
Items such as wipes, nappies and cotton buds are the scourge of our sewers - they create blockages, cause flooding in homes and damage the environment. Who will save us from... The Unflushables?
River Yar, Sandown
To help protect the European Eel, a threatened and rare species of fish, we’re installing large screens on our Sandown River site on the River Yar.