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E.g. Reporting a leak
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Moving home
Tell us you’ve moved, change your address, get a final meter reading, close my account
Go-Ahead Group eyes up water and money savings at bus and rail sites
Go-Ahead Group eyes up water and money savings at bus and rail sites
Moving home FAQs
FAQs for Moving home
More water stories
An archive of our older water stories.
Supporting you in an emergency
"Whether I’m preventing emergencies – or helping you during one – I’m proud to put on my uniform every morning." – Benjamin Dilley, Water Network Inspector
Notification of proposed works
These guidance notes provide assistance for filling in the notification form for proposed plumbing works. The form can be submitted online including attachment of drawings or downloaded and posted.
Online application FAQs
Help & FAQs for GetConnected portal, Online application
Our Pollution Incident Reduction plan
The latest plan shows how we continue to move towards our goals and to reduce pollution incidents to zero by 2040.
Improving our online and digital services
"I enjoy working with our customers and listening to their feedback. This helps me give them the best customer experience online when making a water or waste water connection." – Samantha Jenkins, Product Owner, Business Channels
How we prepare for wet weather
If lots of rain falls in a short space of time, sewers can fill quickly. The extra water, including run off from roofs and roads, can make flooding more likely. That’s why our teams make additional preparations so that we can keep customer taps flowing and toilets flushing, whatever the weather.