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E.g. Reporting a leak
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Online application FAQs
Help & FAQs for GetConnected portal, Online application
New Appointment Variations
Developers can request that a New Appointment and Variation (NAV) supplies water services to their development, and maintains their network.
Help & FAQs Water connection
Help & FAQs for Water connection for Developer serveses
Lancing sewer pipe lining works
The latest updates on the sewer main relining work in Lancing.
What if I can’t pay my bill?
Help with paying your bills.
Where is my stop tap?
Knowing where your stop tap is and how to use it is important. It allows you to shut off the water in an emergency
Target 100, together let's hit target 100.
Target 100 is a commitment to our customers – we'll support them to reduce personal consumption to an average of 100 litres each per day by 2040.
Drought Restrictions FAQs
Drought Restrictions FAQs
Build over or near to a public sewer
If you are building a new property or extension you will need to ensure it does not affect our public sewer mains. Therefore, if your proposals mean building over/near (within 3 metres) a public sewer or lateral drain you will need our approval before doing so.
Water Connection
If you require a new connection or replacement of an existing supply, you will need to apply for a water connection application.