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E.g. Reporting a leak
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Aylesford Water Recycling Project
We’re planning to introduce a Water Recycling Plant in Aylesford, to ensure a resilient supply of water for Kent
Notification of proposed works
These guidance notes provide assistance for filling in the notification form for proposed plumbing works. The form can be submitted online including attachment of drawings or downloaded and posted.
Register for Invoice account
Register for Invoice account form
Online application FAQs
Help & FAQs for GetConnected portal, Online application
Infiltration reduction plan Actions
The Environment Agency requires wastewater companies to submit to the EA their plans for managing groundwater infiltration of the sewers in catchments where, due to the high water table following excessive persistent rain, tankers and over-pumps are sometimes used to take away flows and ensure our customers' bathroom, kitchen and toilet facilities are protected.
Using wetlands as a low carbon, nature-based solution to cleaning wastewater
It’s great to work on this unique and innovative project, but it’s a real challenge too. Cleaning wastewater is difficult and expensive, so when I was given the opportunity to work on one of the first projects of its kind in England using wetlands to refine the treatment of wastewater, I was enthusiastic about getting started.
Donating to support the work of the South Downs National Park
The South Downs National Park Trust, the official charity of the South Downs National Park, is a small organisation with big ambitions. Our £10,000 donation will go towards the restoration of a network of ponds, one of the charity’s big projects, to improve water quality for the benefit of wildlife and endangered species such as great-crested newts.
Improving our online and digital services
"I enjoy working with our customers and listening to their feedback. This helps me give them the best customer experience online when making a water or waste water connection." – Samantha Jenkins, Product Owner, Business Channels
Innovative sewer technology to tackle blockages
How we are trialling innovative new technology to help predict and prevent sewer blockages.
Measuring our natural capital
Measuring our natural capital - Understanding the state of our land and water sites helps prioritise improvements.