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E.g. Reporting a leak
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Aylesford Water Recycling Project
We’re planning to introduce a Water Recycling Plant in Aylesford, to ensure a resilient supply of water for Kent
Online application FAQs
Help & FAQs for GetConnected portal, Online application
Donating to support the work of the South Downs National Park
The South Downs National Park Trust, the official charity of the South Downs National Park, is a small organisation with big ambitions. Our £10,000 donation will go towards the restoration of a network of ponds, one of the charity’s big projects, to improve water quality for the benefit of wildlife and endangered species such as great-crested newts.
Improving our online and digital services
"I enjoy working with our customers and listening to their feedback. This helps me give them the best customer experience online when making a water or waste water connection." – Samantha Jenkins, Product Owner, Business Channels
Measuring our natural capital
Measuring our natural capital - Understanding the state of our land and water sites helps prioritise improvements.
Paying your bill - help and advice
All the different ways you can pay your bill, such as online, via direct debit, by phone and payment card.
Bereavement - Account name only needs changing
The bereavement form below make it simple to change the details of the account. Executor's details required.
How to find a leak
How to find a water leak checklist and what to do about it.
Sewer flooding
If you've received our card at your home, find out further information about our visit.
Climate change
Climate change is a significant issue in the South East because global warming is leading to changes in our weather with an increased threat of droughts and flooding.