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E.g. Reporting a leak
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Improving our online and digital services
"I enjoy working with our customers and listening to their feedback. This helps me give them the best customer experience online when making a water or waste water connection." – Samantha Jenkins, Product Owner, Business Channels
Help & FAQs Water connection
Help & FAQs for Water connection for Developer serveses
Lancing sewer pipe lining works
The latest updates on the sewer main relining work in Lancing.
What if I can’t pay my bill?
Help with paying your bills.
Target 100, together let's hit target 100.
Target 100 is a commitment to our customers – we'll support them to reduce personal consumption to an average of 100 litres each per day by 2040.
Build over or near to a public sewer
If you are building a new property or extension you will need to ensure it does not affect our public sewer mains. Therefore, if your proposals mean building over/near (within 3 metres) a public sewer or lateral drain you will need our approval before doing so.
Online application FAQs
Help & FAQs for GetConnected portal, Online application
Trade effluent business
Trade Effluent is any liquid waste (effluent) discharged into our sewers from a business or industrial process on a trade premises.
Where is my stop tap?
Knowing where your stop tap is and how to use it is important. It allows you to shut off the water in an emergency
My home is flooded with sewer water
What to do if sewers have flooded your property.