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Improving our online and digital services
"I enjoy working with our customers and listening to their feedback. This helps me give them the best customer experience online when making a water or waste water connection." – Samantha Jenkins, Product Owner, Business Channels
Donating to support the work of the South Downs National Park
The South Downs National Park Trust, the official charity of the South Downs National Park, is a small organisation with big ambitions. Our £10,000 donation will go towards the restoration of a network of ponds, one of the charity’s big projects, to improve water quality for the benefit of wildlife and endangered species such as great-crested newts.
Measuring our natural capital
Measuring our natural capital - Understanding the state of our land and water sites helps prioritise improvements.
What if I can’t pay my bill?
Help with paying your bills.
Twyford Waterworks
Discover the history of water supply in the Hampshire countryside, featuring nature trails, industrial artifacts and themed open days.
New Appointment Variations
Developers can request that a New Appointment and Variation (NAV) supplies water services to their development, and maintains their network.
Help & FAQs Water connection
Help & FAQs for Water connection for Developer serveses
Our Board of Directors
The day-to-day running of our company is led by an Executive Leadership Team, which reports to our Board of Directors.
Balancing supply and demand while protecting river habitats
“Water for Life – Hampshire is part of our response to the twin pressures of climate change and a growing population. The programme will protect the sensitive Test and Itchen chalk streams and the wildlife that live there – creating a resilient and sustainable supply of water for our customers while protecting the natural world long into the future.” Sam Underwood, Senior Stakeholder Manager, Water for Life – Hampshire.
Customer and Community
Our customers are at the heart of everything we do. That’s why our Customer & Community team is such an important part of our business. We listen. We support. We educate. And we’re constantly thinking differently to find new ways to connect with people and provide them with the best possible experience, whether that’s helping our vulnerable customers, providing a seamless digital journey or educating school children on how we’re preserving their local environment.