From sewers to surface water
and blocked drains, here you'll find information about our wastewater services
Avoid costly repairs to your home or business by making some simple changes to how you dispose of kitchen and bathroom waste.
There are ways you can help prevent blockages in your drains. Read our tips for disposing of kitchen waste:
Please only flush the three Ps – pee, poo and paper. Domestic waste pipes are typically just 4 inches wide and even bathroom products that claim to be flushable (like wet wipes) should be thrown in the bin instead.
If you experience a sewer blockage, please phone us on
0330 303 0368 (calls charged at local rate). We will try our best to establish if the problem is in a public or private pipe.
Sometimes we'll be able to determine that the problem is in a private drain. If so, you'll need to contact a drainage company who can resolve the problem.
If we can't tell over the phone where the problem is located, we will visit the customer's home to investigate.
If the blockage is in a private drain we'll attempt to clear it – providing that it can be achieved reasonably quickly. We'll ask you to sign a consent form to allow us to work on your private drain.