Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
Your wastewater

From sewers to surface water
and blocked drains, here you'll find information about our wastewater services

You are here: At home » Your wastewater » Keep It Clear

Take action

Avoid costly repairs to your home or business by making some simple changes to how you dispose of kitchen and bathroom waste.

 

In the kitchen

There are ways you can help prevent blockages in your drains. Read our tips for disposing of kitchen waste:Keep It Clear logo

  • Pour or scrape greasy or oily food waste into a container or jar
  • Allow grease to cool in the container before throwing it in the waste bin
  • Wipe and scrape utensils and plates before washing them and dispose of any waste with your household rubbish
  • Consider using a Fat Trap or empty container to collect excess fat and oil
  • Use strainers in the sink to collect food particles.

In the bathroom

Please only flush the three Ps – pee, poo and paper. Domestic waste pipes are typically just 4 inches wide and even bathroom products that claim to be flushable (like wet wipes) should be thrown in the bin instead.

UK water companies respond to around 300,000 sewer blockages each year. Up to 75 per cent are caused by fat, oil and grease

Are blockages my responsibility?

If you experience a sewer blockage, please phone us on
0330 303 0368 (calls charged at local rate). We will try our best to establish if the problem is in a public or private pipe.

After October 1 2011, certain sewer pipes became our responsibility. We've produced short films to explain what's changed.

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Sometimes we'll be able to determine that the problem is in a private drain. If so, you'll need to contact a drainage company who can resolve the problem.

If we can't tell over the phone where the problem is located, we will visit the customer's home to investigate.

If the blockage is in a private drain we'll attempt to clear it – providing that it can be achieved reasonably quickly. We'll ask you to sign a consent form to allow us to work on your private drain.

 
 
 
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