We're working hard to replace ageing sewers to protect your homes from flooding and safeguard our environment.
The sewers beneath your streets are more than 100 years' old and some of them are more than 10m underground in chalk tunnels. By carrying out this survey and repair work, we can make sure your sewers are fit for the future, preventing flooding incidents and safeguarding our environment.
While the bulk of the work will be done in Broadstairs and Ramsgate, the improvements will reduce pressure on the sewers in other nearby areas.
We're using mining experts to access these ageing chalk tunnels because they're so deep underground. Accessing them through existing manholes, we'll be using state-of-the-art CCTV surveys to reduce noise and disruption while we carry out the work.
These surveys started in Autumn 2018, and you can read more about how we do them below:
Our partners TPMD will be carrying out the upgrade work on our behalf.
Our standard working hours are: Monday to Friday: 7.30am to 5.30pm, Saturday: 8am to 4.30pm and Sundays: 9am to 4pm. If we need to complete any work outside of these hours, we'll be in touch in advance.
We'll need to use some temporary lights or close a road while we access some of the sewer. Diversions will be well marked.
It is unlikely that we’ll need access to your property, but if we do, we’ll arrange this with you in advance. All our teams carry Southern Water photo ID cards that they’ll show you before entering your property.
Your supplies should not be affected, and you’ll be able to continue to use toilets, baths, showers and washing machines as usual while we carry out our upgrades.
We'll always contact you before we start any work, if you’ll be directly affected. If you need constant vehicle access to your property because of a health condition or disability, or you’re planning to move while we’re working in your area, please contact our partners TPMD on 0800 292 2366 and they will find a solution to minimise any inconvenience.
We'll be patching, relining or replacing the sewers and the tunnels that house them, depending on what the surveys tell us. We'll also be replacing a number of old manholes.
We're using state-of-the-art CCTV equipment to complete the surveys and trenchless technology to complete the bulk of the repairs. This means we'll be using existing manholes to gain access to the sewers, where possible, to minimise disruption.
The project will run from now until spring 2020 as we carry out surveys and improvement work to the sewers in Broadstairs and Ramsgate.
We’re using mining experts to access the sewers as some are more than 10 metres underground. It may not look like there’s much going on but the teams at ground level are there to make sure those working underground are safe and sound.
Our normal working hours are 8am till 5pm, Monday to Friday. However, we do sometimes carry out activities during the weekends to make sure we finish the work as quickly as we can. We’ll always let you know if we’re going to work overnight.
Central Road, Bolton Street, Hillbrow Road and King’s Road, Ramsgate
We’ve now completed our adit repairs and manhole upgrades in all four streets. We returned to Hillbrow Road and King’s Road in late July to start the final stage of the upgrade – lining of the tunnels that house your sewer pipes. This work will be complete in early August. We’ll be returning later in the year to complete the lining in Central Road and Bolton Street and will write to you with more details closer to the time.
Townley Street and Addington Street, Ramsgate
Our upgrade work in Townley Street and Addington Street is now complete. Thanks to everyone for your patience and understanding.
Swinburne Avenue, Luton Avenue and Seafield Road, Broadstairs
Our upgrade work in Swinburne Avenue, Luton Avenue and Seafield Road is now complete. Thanks to everyone for your patience and understanding.
Victoria Parade, Ramsgate
Our upgrade work in Victoria Parade is now complete, however we’ll need to return to do some final checks at each manhole during early August. Thanks to everyone for your patience and understanding.
Edith Road and Napleton Road, Ramsgate
We’ll be returning to Edith Road and Napleton Road on 5 August to carry out the final stage of the upgrade – lining the tunnels that house your sewer pipes. Napleton Road will be temporarily closed between number 19 and Edith Road from 5 August for up to four days. Please follow signed diversion routes.
Augusta Road, Ramsgate
Our upgrade work on Augusta Road is taking longer than planned due to the ground conditions and we now hope to finish in early August. We’ve temporarily closed Augusta Road between numbers 1 and 10 to ensure we can safely access the sewers, access to Augusta Place will be maintained. We’ll be following on from this work by lining the tunnel that houses your sewer pipes. All work should be completed by mid-August.
Elms Avenue and Beresford Road, Ramsgate
Thank you for your patience while we’ve been upgrading the manholes in Elms Avenue and Beresford Road. We’ll be returning on 12 August to complete the final stage of the upgrade – lining the tunnels that house your sewer pipes. Elms Avenue will be closed between Beresford Road and Carlton Avenue for up to four days. Access to Clarendon Avenue and Ethelbert Road will be maintained. Please approach from Queen Street.
West Dumpton Lane, Ramsgate
We’ve completed our current upgrade work on West Dumpton Lane. We’ll be returning soon to complete some further upgrades and we’ll write to you again before we restart any work.
Royal Esplanade, Ramsgate
We’ve stopped our work on Royal Esplanade until September to prevent any disruption to summer events. We’ll write to you again before we restart work.
Winstanley Crescent, Ramsgate
Our work on Winstanley Crescent is progressing well. We’ll be temporarily moving our working site to outside number 105 from 5 August for up to two weeks. The road will remain closed during this time. We hoping to follow straight on with lining the tunnels that house your sewer pipes, with all work completed by end of August.
Cannonbury Road, Ramsgate
We need to temporarily close Cannonbury Road between its junctions with Florence Road and West Cliff Road from 15 June until the end of August. Access will be maintained to the properties on Cannonbury Road between Florence Road and Church Avenue during our upgrade work. We’ll also be opening an additional site to allow us to upgrade the manhole at the Church Avenue end of Cannonbury Road from 22 July for up to two weeks.
Gladstone Road, Broadstairs
We’ve set up temporary traffic lights on Gladstone Road outside number 128. These will be in place until early August while we carry out repairs and upgrades to the sewer network.
We’ve also temporarily closed Vale Road at the junction with Gladstone Road and there are temporary lights on Gladstone Road between Seafield Road and Vale Road. We’ll reopen Vale Road in early August and move the road closure back into Gladstone Road, between Vale Road and Seafield Road. This will stay closed until the end of September.
We’ll be carrying out further upgrade work on Gladstone Road up until December 2019 – more details will be available as the work progresses.
Church Road, Ramsgate
We need to temporarily close Church Road outside number 68A from 1 July until the end of August while we access your sewers. Please follow signed diversion routes during this time.
Dane Park Road, Ramsgate
We need to temporarily close Dane Park Road between Salisbury Avenue and Hereson Road from 20 July until early September while we dig along the length of the sewer. This work has been timed for the school holiday to minimise disruption.
Prestedge Avenue, Ramsgate
We’ll be temporarily closing the road outside 24 Prestedge Avenue until mid-August to rebuild the manhole. Where possible, we’ll reduce the site footprint to the make sure there is space to pass the site during weekends. Please follow signed diversion routes during this time.
Grange Road, Ramsgate
Following on from our work in the footpath on the corner of Grange Road and West Cliff Road, we’ll soon be moving along Grange Road to the junction of Vale Road. From 2 August until early September, we’ll have a temporary lane closure on Vale Road, meaning there will be no access to Vale Road from Grange Road, but access will be possible from Vale Road on to Grange Road.
York Avenue and Belvedere Road, Broadstairs
We’ll be working to upgrade your sewers from the manhole in York Avenue, opposite Belvedere Road, from 29 July for up to three weeks. We’ll make sure there’s space for vehicles to pass our site.
Once this work is complete, we’ll move into Belvedere Road and will need to temporarily close the road outside 13 Belvedere Road. This is currently planned to start on 20 August until early October. Please follow signed diversion routes during this time.
St Luke’s Avenue, Ramsgate
We’ll be temporarily closing the road outside 119 St Luke’s Avenue from 29 July for up to three weeks to rebuild the manhole. Please follow signed diversion routes during this time. Once this work is complete, we’ll be moving along the road to carry out further improvements. We’ll write to you again with more details closer to the time.
Picton Road, Ramsgate
We’ll be temporarily closing Picton Road outside number 63 from beginning of August for up to two weeks to rebuild the manhole. Following on from here we will move along the road at two further locations towards to the junction with Crescent Road for up to four weeks.
Charles Road, Ramsgate
We’ll be temporarily closing Charles Road outside number 13 from 3 August for up to four days to line the tunnels that house your sewer pipes. Please follow signed diversion routes during this time.