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Improving Thanet’s ageing sewer network

Thanet’s sewers were built over a century ago and they’re starting to show their age.

As a result we’re making a number of improvements to make sure we can keep providing you with a reliable wastewater service. 

To avoid any surprises and plan what repairs are needed, we carry out surveys of the sewers. This is done by lifting up manhole covers and either going into the sewers or using CCTV.

Sometimes we'll also need to clear the pipe using a jetting machine to make sure we can get a proper view of the sewer, this water stays within the sewer and gets taken away with the wastewater. Each survey takes up to two hours to complete.

These surveys started in Autumn 2018 – to find out when and where we're working, you can check the list below.

  1. Where will you be carrying out surveys?  
    • In most cases we'll be carrying out the surveys from Monday to Saturday between 10pm and 4am, when wastewater flows are at their lowest. 

      Due to the nature of our investigations we may need to return to some streets during the day so we can use specialist equipment to get a better view along the pipe. We'll always write to you first.

      We're aiming to finish our survey work by the end of September.
  2. Who will be carrying out the surveys? 
    • Our partners TPMD will be carrying out the surveys on our behalf.
  3. When will you be carrying out surveys? 
    • We'll be working from Monday to Saturday between 10pm and 4am, when wastewater flows are at their lowest. Due to the nature of our investigations, there may be a delay in completing our checks due to weather or encountering something unexpected, but we’re aiming to finish by the end of August.
  4. Will traffic be disrupted as a result of the surveys? 
    • Where manholes are located on roads, we’ll make sure there is still room for vehicles to pass our working area. In some cases, we may need to operate temporary traffic management, but we’ll avoid this where possible.
  5. Will you need to come into my home to carry out a survey? 
    • It is unlikely that we’ll need access to your property, but if we do we’ll arrange this with you in advance. All our teams carry Southern Water photo ID cards that they’ll show you before entering your property.
  6. Will this work affect my water or wastewater services? 
    • Your supplies will not be affected and you’ll be able to continue to use toilets, baths, showers and washing machines as usual while we carry out our surveys.
  7. When will you be carrying out the improvement work? 
    • Once we’ve completed our surveys, we’ll finalise our plans for the improvement work, which we aim to begin in September. Depending on our survey findings, there may be a slight delay before we can start work while we review this information. We’ll contact customers in advance of any work starting in their area.
  8. What improvements will you be making to the sewer network? 
    • The surveys we’re carrying out will help us plan the best improvements possible to the sewer network. This could include replacing or relining sections of the Victorian sewer and upgrading manholes.
  9. What benefits will the upgraded sewer network bring? 
    • Our planned improvements will mean the century-old sewer network in Thanet can continue to provide a reliable wastewater service for customers for many years to come. Although the improvements will be made in Broadstairs and Ramsgate, the work will benefit the wider Thanet area by taking the strain off the existing network and allowing more capacity across the region. By improving the resilience of the network, this will also help the environment by reducing the risk of flooding.
  10. Will there be any disruption while you carry out the improvements? 
    • We’re aiming to start work on the improvements from September 2018, in order to avoid the summer holiday period. For the majority of our upgrade work, we’ll be using trenchless technology, which means we can avoid digging large areas of roads and pavements. This method also means we can carry out a large amount of the work through existing manholes, which will help avoid disruption. We’ll contact customers in advance of any work starting in their area.

Sewer improvement work

Pierremont Avenue, Broadstairs - 9 November 2018
We’re closing a short section of Pierremont avenue for essential repairs work, from 12 November for up to four weeks. You’ll still be able to access the road from King Edwards Avenue and Queens Road, please follow signed diversion routes.

Our working hours will be Monday to Friday between 7am and 5pm.

Thank you for your understanding and patience while we complete these works.

Lyndhurst Road, Ramsgate - 9 November 2018
Lyndhurst Road will remain closed at the junction with Victoria Parade for another couple of weeks and the temporary traffic lights will stay in place. You’ll still be able to access Lyndhurst Road from Queen’s Road and Penshurst Road - please follow the signed diversion routes.

Our working hours will be Monday to Friday from 8am to 5pm.

Muir Road, Ramsgate - 9 November 2018
The second phase of work on Muir Road is to begin from Tuesday 13 November, working outside No. 33. We’re sorry for the delay in starting the second phase of these works which was caused in part by recent wet weather. We’re aiming to complete this work in three weeks, depending on weather conditions and the progress we are able to make. 

Our working hours will be Monday to Friday from 7am to 5pm.

Thank you for your understanding and patience while we complete these works.

Upcoming survey work in November

Ramsgate

Muir Road
Boundary Road
Broad Street
Church Road
Hardres Road
Shirley Avenue
West Dumpton Lane
Lyndhurst Road

 

Broadstairs

Beacon Road
Magdala Road
Balliol Road
Pierremont Avenue
Reading Street

 

 
 
 
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