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Improving Thanet’s ageing sewer network

Thanet’s sewers were built over a century ago and they’re starting to show their age.

As a result we’re making a number of improvements to make sure we can keep providing you with a reliable wastewater service. 

To avoid any surprises and plan what repairs are needed, we carry out surveys of the sewers. This is done by lifting up manhole covers and either going into the sewers or using CCTV.

Sometimes we'll also need to clear the pipe using a jetting machine to make sure we can get a proper view of the sewer, this water stays within the sewer and gets taken away with the wastewater. Each survey takes up to two hours to complete.

These surveys started in Autumn 2018 – to find out when and where we're working, you can check the list below.

  1. Where will you be carrying out surveys?  
    • In most cases we'll be carrying out the surveys from Monday to Saturday between 10pm and 4am, when wastewater flows are at their lowest. 

      Due to the nature of our investigations we may need to return to some streets during the day so we can use specialist equipment to get a better view along the pipe. We'll always write to you first.

      We're aiming to finish our survey work by the end of September.
  2. Who will be carrying out the surveys? 
    • Our partners TPMD will be carrying out the surveys on our behalf.
  3. When will you be carrying out surveys? 
    • We'll be working from Monday to Saturday between 10pm and 4am, when wastewater flows are at their lowest. Due to the nature of our investigations, there may be a delay in completing our checks due to weather or encountering something unexpected, but we’re aiming to finish by the end of August.
  4. Will traffic be disrupted as a result of the surveys? 
    • Where manholes are located on roads, we’ll make sure there is still room for vehicles to pass our working area. In some cases, we may need to operate temporary traffic management, but we’ll avoid this where possible.
  5. Will you need to come into my home to carry out a survey? 
    • It is unlikely that we’ll need access to your property, but if we do we’ll arrange this with you in advance. All our teams carry Southern Water photo ID cards that they’ll show you before entering your property.
  6. Will this work affect my water or wastewater services? 
    • Your supplies will not be affected and you’ll be able to continue to use toilets, baths, showers and washing machines as usual while we carry out our surveys.
  7. When will you be carrying out the improvement work? 
    • Once we’ve completed our surveys, we’ll finalise our plans for the improvement work, which we aim to begin in September. Depending on our survey findings, there may be a slight delay before we can start work while we review this information. We’ll contact customers in advance of any work starting in their area.
  8. What improvements will you be making to the sewer network? 
    • The surveys we’re carrying out will help us plan the best improvements possible to the sewer network. This could include replacing or relining sections of the Victorian sewer and upgrading manholes.
  9. What benefits will the upgraded sewer network bring? 
    • Our planned improvements will mean the century-old sewer network in Thanet can continue to provide a reliable wastewater service for customers for many years to come. Although the improvements will be made in Broadstairs and Ramsgate, the work will benefit the wider Thanet area by taking the strain off the existing network and allowing more capacity across the region. By improving the resilience of the network, this will also help the environment by reducing the risk of flooding.
  10. Will there be any disruption while you carry out the improvements? 
    • We’re aiming to start work on the improvements from September 2018, in order to avoid the summer holiday period. For the majority of our upgrade work, we’ll be using trenchless technology, which means we can avoid digging large areas of roads and pavements. This method also means we can carry out a large amount of the work through existing manholes, which will help avoid disruption. We’ll contact customers in advance of any work starting in their area.

Sewer improvement work

Victoria Parade and Lyndhurst Road, Ramsgate - starting 24 September 

We’ll be starting some essential improvement work on the sewers in Victoria Parade and Lyndhurst Road, Ramsgate, on 24 September that will take up to three weeks.

Our working hours will be Monday to Friday - 7.30am to 5pm 

We’ll need to put in some temporary traffic lights on Victoria Parade by the junction with Lyndhurst Road. Some parking will be lost on Victoria Parade and we're sorry for any inconvenience this may cause.  

We also need to close a short section of Lyndhurst Road at the junction with Victoria Parade. You’ll still be able to access Lyndhurst Road from Queen's Road and Penshurst Road – please follow the signed diversion routes. 

Thank you for your understanding and patience while we make these improvements. 

Additional surveys

We apologise for any inconvenience our work may cause and thank you for your understanding and patience while we complete these surveys.

Goodwin Road and Royal Esplanade, Ramsgate – starting on 24 September

We need to return to Goodwin Road and Royal Esplanade to complete our surveys. 
 
Starting on the 24 September in Goodwin Road at its junction with Warwick Road, we’ll be using specialist equipment and a tanker to remove wastewater to get a better view of the sewer pipes. Once the sewer has been drained, we’ll be able to carry out a survey along the pipe.
 
Once this is complete, we’ll move to Royal Esplanade, between Warre Avenue and Stancomb Avenue, and again work to drain the sewer so we are able to complete our surveys.  
 
Working Monday to Friday between 8am and 5pm, this will take up to two weeks. We’re able to access the sewers from the existing manholes, without the need to dig up the road.
 
We’ll use barriers around the manhole to keep you safe and there’ll still be room for vehicles to pass our site. Some parking will be lost and we’re sorry for any inconvenience this may cause. 
 
Leopold Road, Ramsgate – starting on 3 October
 
We need to close part of Leopold Road from the junction of Charles Road to Holly Road from the 3 October for up to two weeks to carry out additional survey work. 
 
Where possible, we’ll work to keep access to garages and driveways clear, and access to Bold Close will be maintained. Some parking will be lost and we’re sorry for any inconvenience this may cause. 
 
You’ll still be able to access the road from Dumpton Park Road and Charles Road, and we’ll try to keep access open from Holly Road – please follow the signed diversion routes. 
 
Working between 7.30am and 5pm, Monday to Friday, we’ll lift up the manholes and, using special equipment and a tanker, we’ll remove the wastewater to get a better view of the pipes, which will take a few days to complete. Once the sewer has been drained, we’ll carry out a survey along the pipe. 
 
Luton Avenue, Broadstairs – starting on 3 October 
 
We’ll be starting additional survey work in Luton Avenue from 3 October for up to two weeks. 
 
To protect you and our workforce, we’ll need to close Luton Avenue for a short stretch north of its junction with Seafield Road for the duration of the work. We’ll also be putting in some temporary traffic lights on Seafield Road. You’ll still be able to access the southern section of Luton Avenue from Seafield Road and Ramsgate Road – please follow the signed diversion routes. 
 
Working Monday to Friday between 7.30am and 5pm, we’ll lift up the manholes and, using special equipment and a tanker, we’ll remove the wastewater to get a better view of the pipes, which will take a few days to complete. Once the sewer has been drained, we’ll carry out a survey along the pipe. 

Upcoming survey work

Starting from Monday 17 September 2018:

Ramsgate  
Central Road
Charles Road
College Road
Dane Crescent
Dumpton Lane (survey to be carried out between 5pm and 10pm)
Dumpton Park Road
Hillbrow Road
Holly Road
Leopold Road
Lyndhurst Road
Princes Road
Victoria Parade
Warten Road
Winstanley Crescent
 


Starting from Monday 24 September 2018:

Ramsgate

Cecilia Road
Coronation Road
Dane Road
Flora Road 
Lillian Road (survey to be carried out between 5pm and 10pm)
Lorne Road
Seafield Road
St George’s Road


Starting from Monday 1 October 2018:

Ramsgate

Albion Road
Arklow Square
Augusta Road
Edith Road
Goodwin Road
London Road (survey to be carried out between 5pm and 10pm)
Pegwell Road
Stancomb Avenue
St Lawrence Avenue
St Mildreds Avenue
Thanet Road
Watchester Avenue


Starting from Saturday 6 October 2018:

Ramsgate

Bellevue Road
Elizabeth Road
Plains of Waterloo (survey to be carried out between 5pm and 10pm)
Truro Road
Victoria Parade

 
 
 
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