We're working hard to replace ageing sewers to protect your homes from flooding and safeguard our environment.
The sewers beneath your streets are more than 100 years' old and some of them are more than 10m underground in chalk tunnels. By carrying out this survey and repair work, we can make sure your sewers are fit for the future, preventing flooding incidents and safeguarding our environment.
While the bulk of the work will be done in Broadstairs and Ramsgate, the improvements will reduce pressure on the sewers in other nearby areas.
We're using mining experts to access these ageing chalk tunnels because they're so deep underground. Accessing them through existing manholes, we'll be using state-of-the-art CCTV surveys to reduce noise and disruption while we carry out the work.
These surveys started in Autumn 2018, and you can read more about how we do them below:
Our partners TPMD will be carrying out the surveys on our behalf.
We'll be carrying out the initial surveys from Monday to Saturday, between 10pm and 4am, when wastewater flows are at their lowest. We may need to return during the day, but we'll always write to you first.
Our standard working hours are: Monday to Friday: 7.30am to 5.30pm, Saturday: 8am to 4.30pm and Sundays: 9am to 4pm. Again, if we need to complete any work outside of these hours, we'll be in touch in advance.
We'll need to use some temporary lights to redirect traffic while we access some of the sewer. Diversions will be well marked. Most of this work will happen outside of the summer season, to reduce any impact on local businesses and roads.
It is unlikely that we’ll need access to your property, but if we do we’ll arrange this with you in advance. All our teams carry Southern Water photo ID cards that they’ll show you before entering your property.
Your supplies will not be affected and you’ll be able to continue to use toilets, baths, showers and washing machines as usual while we carry out our surveys.
We'll contact you before we start any major work. The results of the surveys may take us some time to review. We want to make sure we getting it right!
We'll be patching, relining or replacing the sewers, depending on what the surveys tell us. We'll also be replacing a number of old manholes.
We're using state-of-the-art CCTV equipment to complete the surveys and trenchless technology to complete the bulk of the repairs. This means we'll be using existing manholes to gain access to the sewers, where possible, to minimise disruption.
The project will run from now until spring 2020 as we carry out surveys and improvement work to the sewers in Broadstairs and Ramsgate.
We’re using mining experts to access the sewers as some are more than 10 metres underground. It may not look like there’s much going on but the teams at ground level are there to make sure those working underground are safe and sound.
Our normal working hours are 8am till 5pm, Monday to Friday. However, we do sometimes carry out activities during the weekends to make sure we finish the work as quickly as we can. We’ll always let you know if we’re going to work overnight.
Central Road, Bolton Street, Hillbrow Road and Kings Road, Ramsgate – from 7 January
Since we started our upgrade work on 7 January, we’ve completed work in Central Road and Bolton Street. We’ve now moved to Hillbrow Road and, to ensure we can access the sewers safely; we’ve closed a section of the road between Bolton Street and Kings Road. Once this work is complete, we’ll move into Kings Road, this is currently planned for late April. Our work in Kings Road should take up to two weeks. Thanks for your on-going patience and understanding.
Leopold Road, Holly Road and Charles Road – from 7 January
Our upgrade work around Leopold Road, Holly Road and Charles Road is progressing well. We currently have temporary traffic lights in place on Holly Road at the junction with Charles Street – we’re hoping this work will be complete by end of April.
St Mildreds Road, Ramsgate – from 15 January
Our work in St Mildred’s Road is taking longer than we expected. The road closure at the junction of St Mildred’s Road and Napelton Road will now remain in place until early April. We’re sorry for any inconvenience this may cause.
Townley Street and Addington Street, Ramsgate – from 7 January
Our site in Townley Street and Addington Street has now been removed and both roads have reopened. We’ve not quite finished yet and we’ll need to return in the coming weeks to carry out the final stage of the upgrade – lining the chalk tunnel. This will only take a few days and we’ll write to customers with further details soon. Thanks to everyone for their patience and understanding while we completed these works.
Truro Road, Ramsgate – from 7 January
We’ve been working our way along Truro Road. We have a road closure at the junction of Truro Road and Albion Road and this will remain in place until the end of April.
Minster Road and Goodwin Road, Ramsgate – from 25 January
Our works to upgrade the sewers on Minster Road and Goodwin Road are progressing well. We currently have a road closure in place on Goodwin Road close to London Road which will remain until early April. The temporary lights at the junction of Goodwin Road and Minster Road will remain in place until the end of April.
Swinburne Avenue, Broadstairs – from 25 February
We’ll be making our way along Swinburne Avenue to complete repairs at several different locations. Traffic management will be in place as we move along the road to ensure we can safely access sewers. Due to the locations of the manholes, there will be some loss of access to off-street parking – we’ll do what we can to keep this to a minimum and apologise for any inconvenience this may cause.
Starting from the 25 February, we’ll make our way along the road working at the following locations:
• Outside 51 Swinburne Avenue – for up to 17 days
• Outside 39 Swinburne Avenue – for up to two weeks
• Outside 14 Swinburne Avenue – for up to three weeks
• Outside 1 Swinburne Avenue and 27 Seafield Road – for up to four weeks
Victoria Parade, Ramsgate – from 25 February
We’ll be making our way along Victoria Parade to complete repairs and rebuild manholes at several different locations. Traffic management will be in place as we move along the road to ensure we can safely access sewers. Due to the locations of the manholes, there will be some loss of parking – we’ll do what we can to keep this to a minimum and apologise for any inconvenience this may cause.
Starting from the 25 February, we’ll make our way along the Victoria Parade working at the following locations:
• Opposite the junction with Albert Road – for up to two weeks
• Outside Coastguard Cottages – for up to two weeks
• Junction with Winterstoke Crescent – for up to two weeks
• Outside numbers 37 – 38 Victoria Parade – for up to two weeks
• Junction of Brockenhurst Road – for up to three weeks (due to the bank holiday weekend)
• We’ll then return to the junction with Albert Road – for up to two weeks
Colburn Road, Broadstairs – from 11 March
We’ll be making our way along Colburn Road to upgrade manholes. Starting on 11 March, we’ll be moving working at the following:
• The junction with Staplehurst Road for up to two weeks. There will be temporary traffic lights in place, these will be manually operated during the morning rush hour.
• The junction with Minister Close for up to two weeks.
• The junction with Dumpton Gap Drive for up to two weeks
• Outside 3 Colburn Road, where we’ll need to temporarily close the road. This is currently planned for 19 April for up to two weeks, but this will depend on progress.
Where we’re working:
London Road, St Mildred’s Avenue and Pegwell Road, Ramsgate – our work is almost complete and we’ll be returning your roads to normal by mid-April.
Edith Road, Ramsgate – delayed until 14 April
We’ll be temporarily closing Edith Road outside number 41 to carry out essential repairs to the sewers for up to six weeks. This was originally planned for 21 March, but has been delayed.
Herbert Road and Seafield Road, Ramsgate – from 29 March
Our work in Herbert Road has been slightly delayed due to a vehicle blocking safe access to the sewers. We started our improvements on Seafield Road on 9 April and we’ll come back to Herbert Road as soon as we are able. Both pieces of work will take no longer than two weeks.
Luton Avenue, Broadstairs – from 23 March
We’ll need to temporarily close Luton Avenue (north of Seafield Road) from 25 March until mid-April to carry out repairs to the sewers and upgrade the manholes. We’ll have temporary traffic lights on Luton Avenue (south of Seafield Road).
Stancomb Avenue, Ramsgate – from 10 April for up to two weeks
We’ll need to temporarily close Stancomb Avenue outside number 13 to carry out essential repairs and upgrade the manhole. It will take us up to two weeks.
Muir Road, Ramsgate – 23 April
We’ll again be temporarily closing Muir Road outside number 2 from the 23 April for up to two weeks.
Coronation Road and Ayton Road, Ramsgate – from 15 April
We’ll need to put in a temporary road closure at the junction of Coronation Road, Ayton Road and Duncan road from 15 April for two days while we line the tunnels that house your sewer pipes. Please follow signed diversion routes.
Our survey teams will be out gathering additional information in Ramsgate and Broadstairs from 12–18 April. Working from 8pm till 2am to minimise disruption, they will be going into the sewers via the existing manholes.
Each survey takes no longer than two hours and we’ll be doing all we can to keep noise to a minimum. We’ll be making sure there’s space for vehicles to pass. Surveys will be taking place in: