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Thanet's sewers are getting a £34m upgrade

We're working hard to replace ageing sewers to protect your homes from flooding and safeguard our environment.

Why does this work need to be done?

The sewers beneath your streets are more than 100 years' old and some of them are more than 10m underground in chalk tunnels. By carrying out this survey and repair work, we can make sure your sewers are fit for the future, preventing flooding incidents and safeguarding our environment. 

While the bulk of the work will be done in Broadstairs and Ramsgate, the improvements will reduce pressure on the sewers in other nearby areas. 

How we'll be doing it

We're using mining experts to access these ageing chalk tunnels because they're so deep underground. Accessing them through existing manholes, we'll be using state-of-the-art CCTV surveys to reduce noise and disruption while we carry out the work.

These surveys started in Autumn 2018, and you can read more about how we do them below:

  1. Who will be carrying out the works? 
    • Our partners TPMD will be carrying out the surveys on our behalf.
  2. When will you be working? 
    • We'll be carrying out the initial surveys from Monday to Saturday, between 10pm and 4am, when wastewater flows are at their lowest. We may need to return during the day, but we'll always write to you first. 

      Our standard working hours are: Monday to Friday: 7.30am to 5.30pm, Saturday: 8am to 4.30pm and Sundays: 9am to 4pm. Again, if we need to complete any work outside of these hours, we'll be in touch in advance.
  3. Will traffic be disrupted? 
    • We'll need to use some temporary lights to redirect traffic while we access some of the sewer. Diversions will be well marked. Most of this work will happen outside of the summer season, to reduce any impact on local businesses and roads.
  4. Will you need to access my property? 
    • It is unlikely that we’ll need access to your property, but if we do we’ll arrange this with you in advance. All our teams carry Southern Water photo ID cards that they’ll show you before entering your property.
  5. Will this work affect my supply? 
    • Your supplies will not be affected and you’ll be able to continue to use toilets, baths, showers and washing machines as usual while we carry out our surveys.
  6. When will you start the main sewer improvement work? 
    • We'll contact you before we start any major work. The results of the surveys may take us some time to review. We want to make sure we getting it right!
  7. What improvements will you be making? 
    • We'll be patching, relining or replacing the sewers, depending on what the surveys tell us. We'll also be replacing a number of old manholes.
  8. Will there be any disruption while this work is done? 
    • We're using state-of-the-art CCTV equipment to complete the surveys and trenchless technology to complete the bulk of the repairs. This means we'll be using existing manholes to gain access to the sewers, where possible, to minimise disruption.
  9. How long will we be here? 
    • The project will run from now until spring 2020 as we carry out surveys and improvement work to the sewers in Broadstairs and Ramsgate.

Where are we working right now?

  1. Sewer improvement work 
    • Working underground 
      We’re using mining experts to access the sewers as some are more than 10 metres underground. It may not look like there’s much going on but the teams at ground level are there to make sure those working underground are safe and sound.
       
      Our normal working hours are 8am till 5pm, Monday to Friday. However, we do sometimes carry out activities during the weekends to make sure we finish the work as quickly as we can. We’ll always let you know if we’re going to work overnight. 

      Central Road, Ramsgate – from 7 January
      We’ll need to temporary close Central Road at the junction with Bolton Street from 7 January for up to two weeks while we access your sewers. We’ll then reduce the size of our site, allowing the road to be partially reopened, while we continue to work on the sewers. We should finish this work in early February. 
       
      Once this phase is complete we’ll need to do further work in Bolton Street and Central Road, we’ll write to residents with more details closer the time.
       
      Coronation Road and Ayton Road, Ramsgate – from 7 January
      We started our sewer upgrade work on Ayton Road on 7 January as planned. During this work we identified some additional urgent repairs that need to be carried out. To ensure safe access to the sewers while we complete these repairs, we'll be closing the road at the junction of Ayton Road, Duncan Road, Coronation Road and Cumberland Road from 14 January for up to two weeks. Please follow signed diversion routes during this time. 

      Once these additional repairs are complete, we'll reopen this section of road and continue with our work in Ayton Road until early February.

      Goodwin Road, Ramsgate - from 14 January 
      We'll be working outside 60 Goodwin Road from 14 January for up to six weeks. We'll have barriers around working areas as we access your sewers, but we'll make sure there is space for vehicles to pass. There may be some loss of on-street parking. We're sorry for any inconvenience this may cause. 
       
      Honeysuckle Road, Ramsgate – from 7 January
      We need to temporary close the short section of Honeysuckle Road between 21 and 23 from 7 January for up to two weeks while we access the sewers. We’ll try and maintain access to driveways and garages where we can, but this will not be possible for numbers 21 to 23. 
       
      Once this section of work is complete, we’ll be moving to outside 4 Honeysuckle Road. You’ll still be able to access Honeysuckle Road from Dumpton Park Drive, please follow signed diversion routes. The manhole is in front of the entrance to the off-street parking area for the properties at 4 Honeysuckle Road and we’ll not be able to maintain access while we work on this section of the sewer – we’re sorry for any inconvenience this may cause. We should finish this phase of work by the end of February. 
       
      Leopold Road, Ramsgate – from 7 January
      We need to temporary close Leopold Road at the junction with Charles Road again from 7 January for up to two weeks while we replace the manhole – making it easier to access the sewers in the future. We’ll then reduce the size of the working site to allow traffic to pass along Leopold Road while we continue to work within your sewers. We should finish this phase of work in early February.  
       
      During the road closure you’ll still have access from Dumpton Park Road and Holly Road, please follow signed diversion routes. There’ll be some loss of on street parking and we’re sorry for any inconvenience this may cause. 
       
      London Road, Ramsgate – from 7 January
      We’ll have temporary traffic lights on London Road close to the junction with St Mildred’s Avenue from 7 January for up to two weeks to allow us to access your sewers. The lights will be manually operated during the morning rush hour.  
       
      Once this work is complete, we’ll be moving along London Road and working in the footpath close to St Augustine’s Park until the end of January. 
       
      St Mildreds Road, Ramsgate – from 7 January
      We’ll be working in St Mildreds Road from 7 January until mid-February. We’ll have barriers around our working areas as we access your sewers, but we’ll make sure there is space for vehicles to pass. There’ll be some loss of on street parking and we’re sorry for any inconvenience this may cause.
       
      Townley Street, Ramsgate – from 7 January
      We’ll need to temporary close a section of Townley Street between numbers 39 and 41 from 7 January to access your sewers. You’ll still have access from Royal Road and West Cliff Road, please follow signed diversion routes. There’ll be some loss of on-street parking and we’re sorry for any inconvenience this may cause. This work is due to complete by mid-March.
       
      Truro Road, Ramsgate – from 7 January  
      We started our upgrade work as planned on 7 January. To safely access the sewers, we'll be closing a short section of the road close to Augusta Road. This will start on 9 January and last up to two weeks. Once this section is complete we'll continue along Truro Road as originally planned with all work being completed by mid-April. We hope to be able to complete the rest of the work using barriers around our working areas with enough space for vehicles to pass, but if this changes we'll let you know.

  2. Small repairs and relining 
    • Where we’re working:

      Carlton Avenue, Broadstairs – due to start on 7 January.

      Unfortunately, we've been unable to start our repairs on Carlton Avenue as planned due to a car blocking safe access to the manhole with our specialist equipment. We're trying to contact the vehicle owner and will start work as soon as we can get it moved. It will then take us up to three nights (7pm till 7am) to carry out our repairs and surveys.

      Apologises for any inconvenience this may cause.

      Gladstone Road and Suffolk Court, Broadstairs – now due to start 21 January.

      We need to delay our survey and repair work on Gladstone Road and Suffolk Court. This is now due to start on 21 January for up to three nights (7pm till 7am). We'll need to use temporary traffic lights on Gladstone Road, but these will be removed by the morning rush hour.

      Lanthorne Road, Broadstairs – from 11 January for up to two nights (7pm till 7am). We’ll need to use temporary traffic lights on Lanthorne Road while we carry out small repairs and surveys. These will be removed by the morning rush hour. We’ll then return during the day to carry out lining work. This will be finished by 25 January.

      West Dumpton Lane, Ramsgate – from 28 January for up to two days
      To make sure we can safely access your sewers, we'll have temporary traffic lights on West Dumpton Lane between its junction with Shirley Avenue and Prestedge Avenue from 28 January for up to two days.The lights will be manually operated during the morning rush hour. 

 
 
 
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