Thanet's sewers are getting a £30m upgrade

We're working hard to replace ageing sewers to protect your homes from flooding and safeguard our environment.

Why does this work need to be done?

The sewers beneath your streets are more than 100 years' old and some of them are more than 10m underground in chalk tunnels. By carrying out this survey and repair work, we can make sure your sewers are fit for the future, preventing flooding incidents and safeguarding our environment. 

While the bulk of the work will be done in Broadstairs and Ramsgate, the improvements will reduce pressure on the sewers in other nearby areas. 

How we'll be doing it

We're using mining experts to access these ageing chalk tunnels because they're so deep underground. Accessing them through existing manholes, we'll be using state-of-the-art CCTV surveys to reduce noise and disruption while we carry out the work.

These surveys started in Autumn 2018, and you can read more about how we do them below:

Our partners TPMD will be carrying out the surveys on our behalf.

We'll be carrying out the initial surveys from Monday to Saturday, between 10pm and 4am, when wastewater flows are at their lowest. We may need to return during the day, but we'll always write to you first.

Our standard working hours are: Monday to Friday: 7.30am to 5.30pm, Saturday: 8am to 4.30pm and Sundays: 9am to 4pm. Again, if we need to complete any work outside of these hours, we'll be in touch in advance.

We'll need to use some temporary lights to redirect traffic while we access some of the sewer. Diversions will be well marked. Most of this work will happen outside of the summer season, to reduce any impact on local businesses and roads.

It is unlikely that we’ll need access to your property, but if we do we’ll arrange this with you in advance. All our teams carry Southern Water photo ID cards that they’ll show you before entering your property.

Your supplies will not be affected and you’ll be able to continue to use toilets, baths, showers and washing machines as usual while we carry out our surveys.

We'll contact you before we start any major work. The results of the surveys may take us some time to review. We want to make sure we getting it right!

We'll be patching, relining or replacing the sewers, depending on what the surveys tell us. We'll also be replacing a number of old manholes.

We're using state-of-the-art CCTV equipment to complete the surveys and trenchless technology to complete the bulk of the repairs. This means we'll be using existing manholes to gain access to the sewers, where possible, to minimise disruption.

The project will run from now until spring 2020 as we carry out surveys and improvement work to the sewers in Broadstairs and Ramsgate.

Where are we working right now?

Working underground
We’re using mining experts to access the sewers as some are more than 10 metres underground. It may not look like there’s much going on but the teams at ground level are there to make sure those working underground are safe and sound.

Our normal working hours are 8am till 5pm, Monday to Friday. However, we do sometimes carry out activities during the weekends to make sure we finish the work as quickly as we can. We’ll always let you know if we’re going to work overnight.

Central Road, Bolton Street, Hillbrow Road and King’s Road, Ramsgate
We’ve now moved into Kings Road and, to ensure we can access the sewers safely; we’ve closed a section of the road outside number 10. Our adit repairs are complete and we’ve moved on to upgrading the manholes, we’re hoping to finish these by the end of June. We still need to complete the final stage of the upgrade – lining – in all streets. We’ll be writing to you soon with more details.

Townley Street and Addington Street, Ramsgate
Our site in Townley Street and Addington Street has now been removed and both roads have reopened. We’ve not quite finished yet and we’ll need to return to carry out the final stage of the upgrade – lining the chalk tunnel. This will only take a few days and we’ll write to customers with further details soon. Thanks to everyone for their patience and understanding while we completed these works.

Swinburne Avenue, Broadstairs
Our work in Swinburne Avenue is taking longer than we expected, and we’re now hoping to finish by end of June. There will be traffic management in place along the road as we complete the final stages of our work, which includes upgrading your manholes and lining the adit that house your sewer pipes. Sorry for any inconvenience this may cause.

Victoria Parade, Ramsgate
Our upgrade work on Victoria Parade is progressing well. Starting on 25 February, we’ve been making our way along the road to complete repairs and rebuild manholes at several different locations. To ensure we can safely access the sewers, traffic management is in place and there will be some loss of parking – we’ll do what we can to keep this to a minimum and apologise for any inconvenience this may cause. We’ll be finished by the end of July.

Luton Avenue, Broadstairs
Our current phase of work on Luton Avenue is now complete and we’ve reopened the road – thanks to everyone for your patience and understanding. We’ll need to return to complete the final stage of the upgrade – lining the tunnel that houses your sewers. This is currently planned to start on 1 July and will take up to four days.

Seafield Road, Broadstairs
We try and work from existing manholes to minimise disruption, however on this occasion we need to dig along the length of the sewer located between Luton Avenue and Swinburne Avenue to carry out some emergency repairs. We’ll need to temporarily close this section of Seafield Road from 1 June until the end of June – sorry for any inconvenience this may cause. 

Edith Road, Ramsgate
The first phase of upgrade work on Edith Road is now complete. We’ve not quite finished our work and we’ll need to return to carry out the final stage of the upgrade – lining the chalk tunnel that houses your sewer pipes. This will only take a few days and we’ll provide further details closer the time. 

Augusta Road, Ramsgate
Our upgrade work on Augusta Road is taking longer than planned due to the ground conditions and we now hope to finish by the end of July. We’ve temporarily closed Augusta Road between numbers 1 and 10 to ensure we can safely access the sewers, access to Augusta Place will be maintained. This closure will be in place until mid-July, we’re sorry for any inconvenience this may cause.

Elms Avenue, Ramsgate
Our upgrade work on Elms Avenue is taking longer than we expected, thank you for your patience. We’ll soon be moving to upgrade the manholes in Beresford Road, and we’ll need to temporarily close the road between number 1 and Elms Avenue from 20 June for up to two weeks.  We’ll then move to outside number 10 Beresford Road, where we’ll again need to temporarily close the road. We’ll be finished by mid-July. Please follow signed diversion routes during this time.

West Dumpton Lane, Ramsgate
Our upgrade work on West Dumpton Lane is taking longer than we expected. We’re now hoping to finish by the end of July. We apologise for any inconvenience this may cause.

Willson’s Road, Ramsgate
We’ll need to temporary close Willson’s Road outside number 18 from 1 June until mid-August while we access your sewers to carry out essential repairs. Please follow signed diversion during this time.

Royal Esplanade, Ramsgate
We’ll be working in Royal Esplanade from 29 May until the end of July. There will be barriers around our sites located outside numbers 7 and 32-34, but we’ll make sure there is space for vehicles to pass. We’ll be returning after the summer to carry out some further work, and we’ll provide further details closer the time.

Salisbury Avenue and Rosemary Avenue, Broadstairs
We’ll be working to upgrade the manhole on Salisbury Avenue outside number 18 from 3 June for up to two weeks, we’ll make sure there’s still space for vehicles to pass our site. Following on from here we’ll be moving to Rosemary Ave outside numbers 2 and 5.

Winstanley Crescent, Ramsgate
We’ll need to temporary close Winstanley Crescent outside number 57 and 105 from 29 May until early August while we access your sewers to carry out essential repairs. 

Cannonbury Road, Ramsgate
We need to temporarily close Cannonbury Road between its junctions with Florence Road and West Cliff Road from 15 June until the end of August. Access will be maintained to the properties on Cannonbury Road between Florence Road and Church Avenue during our upgrade work.

Bloomsbury Road, Ramsgate
We need to temporarily close Bloomsbury Road between number 13 and Lorne Road from 17 June until the end of July while we access your sewers. Please follow signed diversion routes.

Gladstone Road, Broadstairs
We’ll have temporary traffic lights on Gladstone Road outside number 128 from 17 June until early August while we carry out repairs and upgrades to the sewer network. We’ll then move along Gladstone Road to carry out further upgrades – more details will be available as the work progresses.

Broad Street, Ramsgate
We’ll need to temporarily close Broad Street at the junction of Church Road from 17 June for two weeks to build a new manhole – this work will be complete before our work starts outside 68A Church Road. We’ll then move along Broad Street to build a second manhole and there will be a closure in place at the junction of School Lane from the start of July, this will be finished by mid-July.

Stancomb Avenue, Ramsgate
We’ll need to temporarily close Stancomb Avenue outside number 13 from 23 June until early July to upgrade the manhole. Please follow signed diversion routes during this time.

Church Road, Ramsgate
We need to temporarily close Church Road outside number 68A from 1 July until early August while we access your sewers. Please follow signed diversion routes during this time.

Dane Park Road, Ramsgate
We need to temporarily close Dane Park Road between Salisbury Avenue and Hereson Road from 20 July until early September while we dig along the length of the sewer. This work has been timed for the school holiday to minimise disruption.

Where we’re working:

St Mildred’s Avenue, Ramsgate
Our work in St Mildred’s Avenue is progressing well. We’ve been working our way along the road to upgrade manholes and make repairs. Traffic management will be in place to ensure we can safely access the sewers. Thank you for your patience and understanding.

Princes Road, Ramsgate
Having moved our site to the junction with Central Road to start upgrading the manhole, we found we would need a full road closure to allow us to safely access the sewers at this location. We’ve removed this site and will return at a later date. We’ve reinstated our site at the junction of Hillbrow Road to complete some further upgrade work. 


Truro Road, Ramsgate
Starting on the 5 June we’ll be moving along Truro Road from Augusta Road towards Thanet Road. It only takes us a couple of days to complete each section, so we’ll done within 15 days. As we move along the road, we’ll need to temporarily close short sections to ensure there is space for our specialist vehicles. You may also notice some traffic cones along the road, these are to make sure there’s space for us to safely complete the work, please do not park in these areas. As we’ll be working from the existing manholes, we hope to be able reopen the road each evening.