Working in close partnership with Brighton & Hove City Council, we have been visiting homes in different parts of the city, offering free water saving visits from our experts to show householders easy ways to save money on water bills and give them free devices which can cut bills.
At the same time as our door-to-door campaign, we've also been running information booths popping up around each area targeted where customers learn whether they could benefit from one of our special tariffs designed to help households who struggle with their bills.
From Tuesday (November 20), our teams will be in Hangleton & Knoll and we hope as many people as possible will be able to take advantage.
So far, our teams have talked to 3452 people in campaigns already run in Whitehawk, Hollingbury and Coldean and 582 water saving visits have been arranged - great news for customer bills and for our water-stressed environment.
We have recently received a few reports of bogus callers impersonating our staff, however. Our customers’ safety is vitally important to us.
All our employees and people calling on our behalf carry an identity card with their photograph and name on it. They must show you this. If they do not offer you an identity card, please ask to see one. Everyone working for Southern Water is aware of this procedure and are happy to wait while customers check their identification.
The teams from our contractor arranging home visits out in Hangleton will be wearing a uniform and their vans have the Southern Water logo on them.
Anyone in any doubt a caller works for Southern Water or one of our agents, please phone us on 0330 303 0368 (calls charged at local rate), available 24 hours a day and check that we sent them. Ask us to tell you the name of the caller and whether it is a man or a woman.
Ben Earl, Water Efficiency Manager Southern Water