Contact us

If you've any questions regarding trade effluent, contact us using any of the methods below.

For all general Trade Effluent enquiries or complaints, please contact your retailer in the first instance.

If you have a specific Trade Effluent consent query you can contact your Trade Effluent Inspector or use email trade.effluent@southernwater.co.uk.

For any historic billing queries or complaints, contact our Transition Team Sw_CCT@southernwater.co.uk.