Thanet's sewers are getting a £30m upgrade

We're working hard to replace ageing sewers to protect your homes from flooding and safeguard our environment.

Why this work needs to be done

The sewers beneath your streets are more than 100 years' old and some of them are more than 10m underground in chalk tunnels. By carrying out this survey and repair work, we can make sure your sewers are fit for the future, preventing flooding incidents and safeguarding our environment. 

While the bulk of the work will be done in Broadstairs and Ramsgate, the improvements will reduce pressure on the sewers in other nearby areas. 


How we'll be doing it

We're using mining experts to access these ageing chalk tunnels because they're so deep underground. Accessing them through existing manholes, we'll be using state-of-the-art CCTV surveys to reduce noise and disruption while we carry out the work. Read more about how we do them below.


What's happening right now (updated 8 April 2020)


Our essential work to upgrade Thanet's sewers is continuing. TPMD has introduced new ways of working, reflecting the Covid-19 Government guidelines, which protects employees and customers.

You may notice our teams revisiting manholes to complete some final sealing work. This should only take a few hours at each location and we'll try and make sure there's space for vehicles to pass.  We'll also be carrying out patching and lining work to seal sewer pipes, this can take up to two days at each location, but again we'll try and make sure there is space for vehicles to pass.

We ask that you do not approach those working on our sites with any queries, instead you can call the project team on 0800 292 2366. Thank you for your patience and understanding.

Key sites:

Hereson Road, Ramsgate
Thank you for your patience while we've been working to upgrade the sewers on manholes on Hereson Road. We're sorry this has taken slightly longer than expected, we should be finished in early April.

Plains of Waterloo, Ramsgate
We're sorry our work on Plains of Waterloo is taking longer than expected, we're now hoping to finish by 10 April. We're working our way along the road to upgrade and build new manholes, please follow signed diversion routes during this time.

Vale Road and Ayton Road, Ramsgate
Thank you for your patience while we've been working to upgrade the manhole at the junction of Vale Road and Ayton Road. We're completing this work using our new working practices and we should be finished in early April.

Questions and answers

Who will be carrying out the works?

Our partners TPMD will be carrying out the upgrade work on our behalf.

When will you be working?

Our standard working hours are: Monday to Friday: 7.30am to 5.30pm, Saturday: 8am to 4.30pm and Sundays: 9am to 4pm. If we need to complete any work outside of these hours, we'll be in touch in advance.

Will traffic be disrupted?

We'll need to use some temporary lights or close a road while we access some of the sewer. Diversions will be well marked.

Will you need to access my property?

It is unlikely that we’ll need access to your property, but if we do, we’ll arrange this with you in advance. All our teams carry Southern Water photo ID cards that they’ll show you before entering your property.

Will this work affect my supply?

Your supplies should not be affected, and you’ll be able to continue to use toilets, baths, showers and washing machines as usual while we carry out our upgrades.

When will you start the main sewer improvement work?

We'll always contact you before we start any work, if you’ll be directly affected. If you need constant vehicle access to your property because of a health condition or disability, or you’re planning to move while we’re working in your area, please contact our partners TPMD on 0800 292 2366 and they will find a solution to minimise any inconvenience. 

What improvements will you be making?

We'll be patching, relining or replacing the sewers and the tunnels that house them, depending on what the surveys tell us. We'll also be replacing a number of old manholes.

Will there be any disruption while this work is done?

We're using state-of-the-art CCTV equipment to complete the surveys and trenchless technology to complete the bulk of the repairs. This means we'll be using existing manholes to gain access to the sewers, where possible, to minimise disruption.

How long will we be here?

The project will run from now until spring 2020 as we carry out surveys and improvement work to the sewers in Broadstairs and Ramsgate.

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