Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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Water mains cleaning

We are dedicated to providing our customers with a constant supply of high-quality drinking water - in fact it's one of our key promises.

That's why we're cleaning the water mains that supply your homes and businesses.

The water mains cleaning programme involves a short procedure to flush and clean the pipes over three days in each location. If you live in an area in which we are scheduled to clean, you'll receive by post a notice several days before we start.

We are currently cleaning the water mains  in parts of Gillingham in Kent and Rownhams/Lordshill in Hampshire.

  1. Will my water supply be turned off? 
    • Your water supply will not be turned off at any time, but you may experience some short term discolouration and reduced water pressure.

  2. What should I do if the water from my taps appears discoloured? 
    • If you experience discoloured water during the period of cleaning, please run your taps briefly to clear the service pipe that connects your property with the mains in the street.
  3. Is the discoloured water harmful? 
    • The discoloured water is perfectly harmless. However, we recommend you avoid using appliances that draw water directly from the mains (such as washing machines, dishwashers and showers).
Total length of cleaned water mains to date – 32km

Please call 0330 303 0368 if you have any questions.

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