If you remain dissatisfied following CCWater’s efforts to resolve your complaint, you have the right to refer your complaint to the Water Redress Scheme known as WATRS.
Guidance notes are available on the website or you can ask for a copy to be sent to you by telephoning 0207 520 3801. Their address is:
Centre for Effective Dispute Resolution International Dispute Resolution Centre
70 Fleet Street
WATRS is a voluntary alternative dispute resolution scheme to help address the very small number of customer complaints that remain unresolved. WATRS, is designed to provide an independent, impartial and easy to use alternative to going to Court or a Tribunal.
We have signed up to the scheme's commitments which are set out below:
A full copy of the Scheme Rules can be found here www.watrs.org/commitments.