This section explains the aims of the Water Supply Regulations.
These are requirements for design, installation and maintenance of plumbing systems, water fittings and water-using appliances in domestic and commercial property in England and Wales.
The three main requirements of the regulations are:
The regulations are designed to prevent:
Owners and occupiers of premises and anyone who installs plumbing systems or water fittings have a legal duty to ensure that their water systems comply with the Regulations.
Incorrectly installed plumbing that creates contamination of the water supply could lead to prosecution and fines, and the potentially considerable cost of restoring the water system to become fit for drinking purposes.
We are responsible for the enforcement of the Regulations in our water supply area. We will undertake random inspections of new and existing installations to check that the regulations are being applied.
It is a criminal offence to knowingly breach the Regulations and offenders may face prosecution.
The Regulations state that anyone installing new water fittings must ensure they are of the appropriate quality and standard and are properly installed.
Complying with the Regulations prevents drinking water becoming contaminated with water designed for other uses such as central heating, washing machines, dishwashers and industrial processes.
Where a breach of the Regulations is found, we will require it to be remedied as soon as practicable, subject to the severity of risk. If it poses a risk to health, the supply to the premises may be disconnected immediately.
The contact details below are only to be used for enquiries regarding the Water Regulations.
If you have any other type of enquiry please use our main contact us page.
(Lines open 8am–3pm. After 3pm please leave a message and we will contact you the following working day).
For billing enquiries please call 0330 303 0277 (calls charged at local rate) or for technical enquiries call 0330 303 0368 (calls charged at local rate).
You can write to us at:
Hampshire, SO21 2SW