You may be eligible for a reduction in charges if you have a low income and your water is supplied by a meter.
The reduced charges for the WaterSure scheme are £438 (£156 for water only and £282 for wastewater only) for the period 1 April 2019, to 31 March 2020.
If your fresh water is supplied by another water company, please contact them directly for assistance.
We can help by putting a limit on your charges for water and wastewater services, as long as you meet the following conditions:
You (or someone in your household) are receiving one of the benefits or tax credits shown below:
You (or someone in your household) are responsible for three or more children under 19 in full time education who live with you.
Or you, your child or the person receiving the benefit or tax credit have a specified medical condition requiring the use of more water than normal. The specified medical conditions are:
Complete our online application form and send us the necessary supporting evidence:
In order to be considered for any, or a combination of, our assistance schemes and tariffs, you'll need to complete the application form.
Alternatively email us at email@example.com or telephone us on freephone 0800 027 0363 8am–7pm Monday to Friday and 9am-1pm Saturday.
Your individual circumstances will be assessed confidentially by one of our specialist advisors in the Affordability Team
We'll then notify you of any schemes or tariffs on to which you've been accepted.