Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
 
Your area

Find out if you're a Southern Water customer, check your water quality, or explore our interactive map to see what's going on in your area

You are here: At home » Your area » Improvements near you » Kent

Your area

Find out if Southern Water supplies your home, check your water quality or explore what's happening in your area.
 

Woolmans Wood mains replacement scheme

Work has started on our £8 million project to replace water mains in parts of Chatham, Gillingham and Rochester.

Between 2011 to 2013, we have invested £14 million replacing old water mains in the three towns. We are now spending an additional £8 million to further improve water supply pipes and reduce the risk of discoloured water.

The work will include replacing 28km of 85-year-old water mains and we will also replace service pipes. The project started in August and will take 18 months to complete.

Letters have been sent to customers living in the areas where work will start first. Drop-in information events have also been held, with more planned.

Replacing 28km of water mains and around 4,500 water services will create some disruption where work is being carried out and we would like to apologise in advance for this.

Southern Water Project Manager Mark Newman

"We are committed, throughout the works, to liaising with residents, bus companies, emergency services and Medway Council's highways department to minimise the disruption and impact."

We've partnered with Clancy Docwra Ltd to carry out these works. To help minimise disruption, Clancy Docwra will be using trenchless technology as much as possible to install the new water pipe and, where this technology cannot be used, there will be excavations and trenches. These will be barriered-off and backfilled as soon as possible.

Letchworth area of Chatham

  1. Roads affected 
    • Maidstone Road (A230)
    • The Ridgeway
    • Walderslade Road
    • Park Crescent
    • Magpie Hall Road
    • Palmerstone Road
    • Cromwallis Avenue
    • Bournville Avenue
    • Letchworth Avenue
    • Chatham Grove
    • Kitchener Avenue
    • Cameron Close
    • Hazel Close
    • Street End Road

We are currently working in:

Magpie Hall Road


Poets Corner area of Gillingham

  1. Roads affected 
    • Upper Luton Road
    • Chatham Hill
    • Longhill Avenue
    • Imperial Road
    • St John's Road
    • Longfellow Road
    • Tennyson Road
    • Byron Road
    • Windmill Avenue
    • Montgomery Road
    • Shakespeare Road
    • Rock Avenue
    • Canterbury Street
    • Milton Road
    • Chaucer Road
    • Stopford Road
    • Kimberly Road
    • Prestoria Road
    • Coronation Road
    • Beacon Road
    • Jezreels Road
    • Eva Road
    • Coral Close
    • Ash Tree Lane
    • Watling Avenue
    • Rainham Road (becomes Watling Street)
    • Stuart Road
    • Crosley Road
    • Chester Road
    • Star Mill Lane
    • Mayndard Place
    • Beechwood Avenue
    • Osprey Avenue
    • Watling Street (continuation of Rainhan Road)
    • Park Avenue
    • Cleave Road
    • Beacon Hill
    • Church Terrace
    • Queen's Road
    • Street End Road
    • Settington Avenue
    • Glenwood Close
    • Capstone Road
    • Nelson Terrace
    • Luton High Street
    • King's Road
    • Second Avenue
    • Third Avenue
    • Stonecross Lea
    • Bracken Lea
    • Mill Lane
    • Rowan Lea

We are currently working in:

Rock Avenue
Star Mill Lane
St John's Road
Watling Avenue


Princes Park and Walderslade

  1. Roads affected 
    • Heron Way
    • Devon Close
    • Hampshire Close
    • Princes Avenue
    • Shawstead Road
    • Swift Crescent
    • Anson Close
    • Spitfire Close
    • Halifax Close
    • Defiant Close
    • Emily Road
    • Charlotte Close
    • Hardy Close
    • Christie Close
    • Wittersham Close
    • Swallow Rise
    • Illustrious Close
    • Resolution Close
    • Freshwater Road
    • Coverdale Close
    • Anglesey Close
    • Penfold Close
    • Snowdon Close
    • Fisher Road
    • Kincross Close
    • Vulcan Close
    • Heathfield Close
    • Solent Gardens
    • Ryde Close
    • Shanklin Close
    • Ventnor Close

We are currently working in:

Fisher Road
Penfold Alleyway
Kincross Close
Swift Crescent
Princes Avenue


Rochester and Borstal

  1. Roads affected 
    • Secretan Road
    • Sir Evelyn Road
    • St Matthew's Drive
    • Trevale Road
    • Wake Road
    • Hawser Road
    • The Tideway
    • Binacle Road
    • Fleet Road
    • Leeward Road
    • Crest Road
    • Fairlead Road
    • Borstal Road
    • Cookham Hill
    • Sydney Road
    • Elm Tree Drive
    • Hill Road
    • Mount Road
    • St John’s Way
    • Valley View Road
    • Maidstone Road
    • The Fairway
    • Fairway Close
    • Windward Road
    • Anchor Road
    • Mooring Road
    • Hybrid Close

We are currently working in:

Mount Road
The Tideway
Hill Road
The Fairway


Wilson Avenue area of Rochester

  1. Roads affected 
    • Haig Avenue
    • City Way
    • Wilson Avenue
    • Blaker Avenue
    • Patterns Lane
    • Maidstone Road
    • Gerrard Avenue
    • Jackson Avenue
    • Grafton Avenue
    • Wallace Road
    • Duval Drive
    • Beatty Road

We are currently working in:

Gerrard Avenue
 


Frequently asked questions

  1. What are the further improvements being planned and why are they needed? 
    • Between 2011 and 2013, Southern Water invested £14 million in successfully replacing old water mains in the area.

      We are now spending an additional £8 million to further improve water supply pipes in parts of Chatham, Rochester and Gillingham and further reduce the risk of discoloured water.

      This work will include the replacement of 28km of 85-year-old water mains and, in addition, we will replace service pipes.
  2. Where will these works be ? 
    • The 28km of additional new water mains will be in areas of Chatham, Gillingham and Rochester.
  3. When will this work start and who will be doing it ? 
    • Southern Water has partnered with Clancy Docwra Ltd to carry out these works and they are working closely with Medway Highways to enable a start in August 2016, taking up to 18 months to complete in total for all areas.
  4. Will there be any disruption and access issues? 
    • Replacing 28km of water mains and around 4,500 water services will create some disruption to those where work is being carried out, including some parking suspensions, if necessary.

      Access to driveways and properties will be maintained at all times, unless absolutely unavoidable, at which time the affected property owner will be contacted and the issue discussed and a resolution agreed.

      We are fully committed, throughout the works, to working with residents, bus companies, emergency services and Highways to minimise any disruption.

      There will be occasions when we will need to turn the water off and our objective will be to keep any water supply shut off to less than 3 hours and we will inform you in advance of any shut off.
  5. What if there are any issues during the works 
    • We have a dedicated Customer Service Team who will you can contact at any time on a dedicated mobile number 07807 830541.

      Our objective will be to discuss and resolve any issue you may have within 24 hours or at an agreed time with you.
  6. How will the work be carried out ? 
    • To minimise disruption, Clancy Docwra Ltd will be using trenchless technology as much as possible to install the new water pipe and, where this technology cannot be used, there will be excavations and trenches.

      The safety of residents, road users and pedestrians will be of the utmost importance to us throughout the works. Wherever possible, excavation holes will be plated or barriered and backfilled as soon as possible.
  7. What will be the working hours ?  
    • Our normal working days will be Monday to Saturday, 7.30am to 5.00pm, although these hours may vary on occasions.
  8. Will my water be discoloured during the renewal works? 
    • We are investing £8m to renew 28,000m of water mains to improve your water quality. The teams will make every effort to ensure the installation and changeover to the new water mains is made smoothly but the condition of the existing 85 year old water mains means there will always be a risk of discoloured water during the works. Customers are advised to run their taps to allow the water to clear.

Bogus callers

Please ensure you never let anyone enter your home unless you are sure they are who they say they are. All Southern Water officials, including any contractors, carry photographic ID cards.

If anyone calls at your property claiming to be from Southern Water or the 'water board' and you are unsure, close the door and ask the caller to wait while you check their identity by calling the Southern Water Customer Service Team on 0330 303 0368.

Our advice is simple - be sure and be safe.

 
 
 
  Close box