Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
Your water

Find out how to save water, energy and money and learn a bit about your water supply

Your AMR meter

The new Automated Meter Reading (AMR) meters we are installing are the most advanced of their kind in the water industry.


These new meters mean we can read them remotely using drive-by technology. This means we can read up to 20,000 meters a day, compared to only 200 a day when we have to read them in person.

We will read your meter every six months to calculate your bills, so there is no need to read your own meter. But, if you would like to read your own meter, we can show you how.

Meter location

Most meters are installed in the public footpath outside your home or in the front garden and can generally be found in a small chamber under a metal or plastic cover.

However, if it’s covered with a large cast iron cover we would advise you not to try and lift this. Otherwise, lift the cover and underneath you may see a protective polystyrene plug.

Take this out to reveal the face of your meter. The display has five black digits on a white background and records the volume of water used in cubic metres. One cubic metre equals 1,000 litres.

The red digits record litres of water and are not billed until they add up to a cubic metre.

The new AMR meters also have an inbuilt alarm system which will activate silently if water runs continuously through the meter over a 24-hour period

This means that when we drive by to read your meter, the alarm will be detected by us and we will investigate to see if there is a leak. This helps us all save even more water, energy and money.

When you’ve finished reading your meter, carefully replace the polystyrene plug and close the cover.

  Close box