Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
 
Your bill & account

Quickly and easily pay your bill, change your account details or find out how your charges are calculated

Your bill explained

We've produced a series of short films to explain terms and figures shown on your metered, unmetered and assessed bills.

  • Unmetered bill

    Unmetered bill

    If you do not have a water meter at your property, it's likely you're receiving an unmetered bill.
  • Unmetered bill

    Metered bill

    If you've had a meter since before late 2010, it's likely you're receiving one of these metered bills.
  • Metering programme bill

    Metering programme bill

    If you've had a meter installed as part of our Metering programme, it's likely you're receiving one of these metered bills.
  • Assessed bill

    Assessed bill

    If you're receiving an assessed bill, it's because it was not possible to install a meter at your property.
  • Metered assessed bill

    Metered assessed bill

    If you're receiving a metered assessed bill, it's because it was not possible to install a meter at your property as part of the Metering programme.

Annotated bills

You can also view the bills as annotated PDFs using these links.

 
 
 
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