From 1 April 2017, the non-household water market in England is open to competition. This means non-household customers are able to buy their retail services from any licensed retailer.
We at Southern Water have opted to sell our non-household retail business to Business Stream.
This means that unless you have made alternative arrangements, from 1 April, Business Stream will supply your customer service such as billing for the services you previously received from Southern Water.
If your water or wastewater was previously supplied by a company other than Southern Water, these services won’t have transferred to Business Stream. If you have a query about the services offered by your other providers please contact them directly.
More information on how to find a new retailer and how to switch can be found on the Open Water website.
More information about competition in the water industry and what this means for you can be found on the links below
Information about competition, other retailers in the non-household retail market and what you need to do if you wish to switch to another provider is available at www.open-water.org.uk. As part of the new regulations, we are unable to provide you with guidance or advise on which retailer to choose.
Southern Water is committed to working closely with all retailers to give customers the best wholesale water, wastewater and trade effluent services we can.
Although we no longer provide your retail services, we'll continue to own, manage and maintain the water and wastewater infrastructure for the area. This includes looking after our network of pipes, mains and treatment works that support your business.