Find out how to save water, energy and money and learn a bit about your water supply
Most meters are read twice a year and your water bills will usually be based on actual meter readings.
Where we have been unable to obtain a reading, an estimated account will be issued, but we will not normally raise more than one estimated reading in a year.
However, you are welcome to read your own meter and submit it online. You can do this by registering for 'Your Account'.
Most meters are in the public footpath outside your house or in the front garden. Occasionally it is located inside the house next to the stop tap.
Our film shows you how to find and read your meter but you will generally find it in a small chamber under a metal or plastic cover.
Sometimes it will be covered with a large cast iron cover which you should not lift.
Underneath the cover you may see a polystyrene plug which protects your meter against frost and debris. Please replace this when you have finished.
On the meter face there are two sets of numbers, black on the left and red on the right.
The black numbers show the number of cubic metres used, while the red ones and the dials show litres.
When submitting a meter reading, only read the black numbers and ignore the red numbers (one cubic metre = 1,000 litres).
Make a note of the black numbers.
To check this take a meter reading, turn off the water in the house and take a reading an hour later. Any change suggests a leak.
Find out more on how to check for a leak.
When you have finished reading the meter carefully replace the polystyrene plug and close the metal or plastic cover.
In 2010, we began our five-year metering programme to install new, advanced AMR meters for 500,000 homes across our region.
We can read these remotely, so there is no need for you to take your own meter reading. Learn more about AMR meters.