How would you like to pay

Ways to pay your bill

Pay us in the way that suits you best. Take a look at the different ways you can pay below.

You just need your customer number and payment reference, which you’ll find in the top right corner of your latest bill. The whole thing should only take a few minutes.


Struggling to pay the bill

We’re here to help. You may well be eligible for one of our discounts or payment schemes.

One-off payment online

It's quick and easy to make a one-off payment online with a debit or credit card.
Pay now

Set up a Direct Debit

The easiest way to pay is by Direct Debit - set up and manage this online by creating an account with us.

Set up a Direct Debit

Pay by phone

Use our automated line to make a quick payment over the phone.
0330 303 1263

Payment card

Pay anywhere you see a PayPoint sign by weekly, fortnightly or monthly instalments. To set up a payment card please call us on:
0330 303 0277
Paying with cash or cheque at the bank or post office

Pay your bill at the bank or post office with either a cheque or cash. Please take the payment slip from the bill with you to make the payment.


Paying by online banking

We've changed banks – from Natwest to HSBC. If you pay by Direct Debit, you don't need to do anything – these details will update automatically.
But if you pay by Bacs, standing order, or directly through your bank, you’ll need to update our account information to:

  • Sort code: 40-02-50
  • Account number: 91426907

Please note: You must quote the payment reference from the top-right corner of your bill.

To make a bulk payment for multiple accounts, please send a remittance to [email protected]. For enquiries about anything else, please contact us.


I want to change my direct debit, bank details, address

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