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We believe in water for life

We provide water for life to enhance health and wellbeing, protect and improve the environment and sustain the economy.

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Manage or register an account
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Pay your bill
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Moving home
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Find out what’s happening in your area, reported incidents and planned works.

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Sorry we can't find your postcode, please view our FAQ for help.

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An illustrated outline of an alarm

Report a problem

Report your problem and get further support and guidance.

Report a problem
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An illustrated outline of two bank cards

What if I can't pay my bill?

We understand this can be tough and we want to help in any way we can. Here you can find more information and advice on your available options.

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An illustrated outline of a piece of paper with writing on it

I don’t understand my bill

Here you can find breakdowns of the different types of water bills you may receive.

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An illustrated outline of two bank cards

How would you like to pay?

Learn more here about the different ways you can pay your water bill online, over the phone, or in person.

How would you like to pay
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An illustrated outline of a water meter

How to find and read your water meter

Follow this simple guide to finding and reading your water meter, including the new Automated Meter Reading (AMR) meters.

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An illustrated outline of a glass of water

My water looks, smells, or tastes unusual

Use this guide to identify and resolve issues with your water's look, smell or taste.

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An illustrated outline of a house with a van in front of it

What to do when you're moving home

Here's what to do if you're moving home and need to create, change, or close an account.

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An illustrated outline of a house

How to save water in your home

Discover simple tips for saving water around your home.

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Find out more about...

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Turnaround Plan
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Clean Rivers and Seas Plan
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How to save water in your home
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Environmental performance