LandSearch

LandSearch can provide drainage and water searches for residential and commercial property, as well as sewer and water maps.

Drainage and water searches
  • CON29DW Residential for residential (household) properties
  • CON29DW Commercial (non-household) properties
  • A four-hour Swift drainage and water search

Requesting drainage or water searches 

 

Sewer and water maps

The maps identify the location and size of known public sewers and water mains in the locality of the property or land.

Request a map online using digdat®, or arrange an appointment to view at our Durrington office in Worthing.

Requesting a map

 

Maps can be requested online, by post or can be viewed by appointment at our Durrington office.

Find out about requesting a map

 

Our prices

Drainage and water searches

CON29DW enquiry
Enquiry type Price
(exc. VAT)
Price
(inc. VAT)
CON29DW Electronic - 5 day service
(electronic orders and responses)
 £35.94  £43.13
CON29DW Swift – 4 hour service  £52.79  £63.35

CommercialDW search
 Enquiry type Price
(exc. VAT)
Price
(inc. VAT)
 CommercialDW – 5 day service  £88.73  £106.48
 CommercialDW Swift – 4 hour service  £107.83  £129.39

 

Sewer and water maps

Asset Plan Size

Single

Single Price (exc. VAT)

A4

water OR sewer

£25.00

A3

water OR sewer

£30.00

A2

water OR sewer

£40.00

A1

water OR sewer

£50.00

A0

water OR sewer

£60.00

Asset Plan Size

Dual

Dual Price (exc. VAT)

A4

water and sewer

£33.33

A3

water and sewer

£40.00

A2

water and sewer

£53.33

A1

water and sewer

£66.67

A0

water and sewer

£80.00

Drainage and water search enquiries

Contact us

The contact details below are only to be used for enquiries regarding our drainage and water searches.

If you've any other type of enquiry please use our main contact us page.

In line with government advice on Covid-19, we’re doing everything we can to protect our employees and customers, while making sure that we continue to supply our services.

Our ways of working have changed, and therefore we have a reduced telephone service. Opening hours 09.00 to 13.00 - 0330 3030276. 

Alternatively you can email  your query to

[email protected]

Write to us

LandSearch
Southern Water
Southern House
Yeoman Rd
Worthing
BN13 3NX

Complaints Procedure

When we get it wrong

You deserve the highest standard of service from us, but sometimes we make mistakes. If we do, please let us know and we will investigate and review your concerns.

Whilst we always try to resolve all complaints straight away, if this is not possible and you are not happy with the course of action taken by us, you can ask us to escalate the issue internally or take your complaint to an independent third party.

How you contact us

Firstly, please call us and we will try to sort out your problem straight away. You can:

Call us between 8am and 5pm, Monday to Friday on 0330 303 0276

Email us at [email protected]

Write to us at LandSearch, Southern Water Services, Southern House, Yeoman Road, Worthing, West Sussex, BN13 3NX.

What you can expect

You will receive a full, fair and courteous response from someone who can effectively deal with your problem. If we can remedy the problem straight away we will do it but if we cannot immediately resolve your problem we will keep you informed of actions being taken.

The process

We will try to resolve any telephone contact or complaint at the time of the call, however, if that isn't possible, we will take the details of your complaint and we will investigate and get back to you within 10 working days.

We will respond to written complaints within 10 working days of the date received, but we will always aim to respond more quickly. Depending on the scale of investigation required, we will keep you informed of the progress and update you with new timescales if necessary.

If you are still not satisfied with our response or action we will refer the matter to a Senior Manager for resolution. At your request we will liaise with a third party representative acting on your behalf.

Our commitment to you

If we find your complaint to be justified, or we have made any errors that substantially change the outcome in your search result, we will refund the search fee. We will also provide you with a revised search and undertake the necessary action to put things right as soon as practically possible. You will be kept informed of the progress of any action required.

If you remain dissatisfied

While we aim to resolve your complaint first time, in the event that we are unable to resolve the issue to your satisfaction, ultimately you can contact a third party. Please make sure that you have followed the process above first, if not, your complaint will be passed back to us.

If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman Scheme (TPOS):

The Property Ombudsman scheme, Milford House, 43-55 Milford Street, Salisbury SP1 2BP

Telephone: 01722 333306

Fax: 01722 332296

Website: www.tpos.co.uk

Email: [email protected]

 
 
 
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