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Reporting a water leak in a public place

We’ve got thousands of miles of water pipes. Your help on reporting a water leak in a public place is vital so we can find and fix leaks faster.

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Is the leak in our area of supply?

You can check if the leak is in our area of supply by entering your postcode into our checker below. This tool also shows information about your water, such as how hard it is.

If your address isn’t listed, it could be that your postcode is not yet included in the search tool and you can check this via the Water UK Website.

If the leak is in our working area, please return here and follow the easy steps below on how to report a water leak in the street.

Check for live incidents or planned works in your area View all updates View all updates

Check your water

Use our postcode checker to find out water hardness in your area and other information about your supply.

Your water and waste is supplied by us

Your water is supplied by us

Your waste is managed by us

We don't supply your postcode

    We don't have water hardness data for {{postcode}}

    Monitoring your water quality and composition

    The quality of your water is monitored in accordance with a strict set of rules laid down in the Water Supply (Water Quality) Regulations 2000.

    The Drinking Water Inspectorate is responsible for monitoring compliance with these regulations.

    Every year, several hundred thousand samples are taken from our treatment works, underground service reservoirs and customers' taps.

    Fluoridation

    None of the water supplied by Southern Water has fluoride added to it. Fluoride occurs naturally in very low levels.

    Finding the type of leak

    Here are some example photographs of different types of flooding you might see when there is a leak.

    A path with water lying ontop of the concrete

    A minimal trickle or patch

    Water is trickling or there is a damp patch on the ground.

    A field of grass flooded with water

    A small puddle or bubbling

    Water has formed a small puddle or water is bubbling from the ground.

    Water overflowing from a drain

    A large puddle or pool

    Water is flowing quickly across the ground and/or is creating a large pool of water.

    Water flooding out of a drain

    Fast flow and/or spray

    There's a burst, water is spraying out of the ground.

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