Sewers and drains

I want to report a blocked or flooded sewer

Let us know if you’ve seen a blocked sewer in need of urgent attention – or are experiencing blocked drains yourself and aren’t sure who’s responsible.

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I have a blocked drain

How to deal with your blocked drain.

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Septic tank

Septic tanks and cesspits

For those of you not connected to our sewer system here's some information on septic tanks and cesspits.

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Protecting homes and streets in heavy rainfall

How we protect homes and streets from being flooded with sewage water during heavy rainfall.

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Surface water drainage

What is surface water drainage and why we charge for it.

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Drain pipe

Surface water rebate form

Apply for a rebate – backdated to 2015 – if you think surface water from your property doesn’t flow into a public sewer.

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Man hole

Transfer of private sewers

Property owners are no longer responsible for certain sewer pipes that connect their homes to public sewers.

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Men working

Helpful films on the transfer of private sewers

Short films explaining how the transfer of private sewers affects you.

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Law change on private pumping stations

Criteria for us adopting your private pumping station.

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Bewl reservoir

Safeguarding water for the future

We're developing a long-term, 25-year strategy to continue to safely recycle water for future generations.

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Misconnected pipes

Bad plumbing and pollution

How bad plumbing can lead to pollution.

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