Sewers and drains
I want to report a blocked or flooded sewer
Let us know if you’ve seen a blocked sewer in need of urgent attention – or are experiencing blocked drains yourself and aren’t sure who’s responsible.
I have a blocked drain
How to deal with your blocked drain.
Septic tanks and cesspits
For those of you not connected to our sewer system here's some information on septic tanks and cesspits.
Protecting homes and streets in heavy rainfall
How we protect homes and streets from being flooded with sewage water during heavy rainfall.
Surface water drainage
What is surface water drainage and why we charge for it.
Surface water rebate form
Apply for a rebate – backdated to 2015 – if you think surface water from your property doesn’t flow into a public sewer.
Transfer of private sewers
Property owners are no longer responsible for certain sewer pipes that connect their homes to public sewers.
Helpful films on the transfer of private sewers
Short films explaining how the transfer of private sewers affects you.
Law change on private pumping stations
Criteria for us adopting your private pumping station.
Safeguarding water for the future
We're developing a long-term, 25-year strategy to continue to safely recycle water for future generations.
Bad plumbing and pollution
How bad plumbing can lead to pollution.