Self-lay schemes

Before applying to lay a new main, you should first apply for a pre-planning enquiry with us. This allows us to plan for future network capacity requirements. It also helps you make an informed choice on which delivery route is best for your site.

You can apply online using the GetConnected portal. Simply log into your account and select the option 'lay a new main'. During your application, please let us know whether you intend to design the main yourself or wish for us to design it for you.

Next, you can submit your mains design or confirm your request for us to design and pay the relevant fee. If you are designing your own main, it's mandatory to have an identified point of connection for your design. Please ensure that you have this before submitting your design.

We’ll assess your design and respond to you within 14 days. Along with your design acceptance, we’ll send you a form which you need to sign before we can progress. When returning the design acceptance form, please include any non-contestable costs or outstanding payments due.

We'll arrange a pre-start meeting to go through the next steps and what documents are required at each stage. We'll first make your source of water connection, then you can proceed to construct the water mains using the agreed design.

Using your GetConnected login, tell us how you want to make service connections and what meters you need. We'll issue consent for the connections and costing details within 5 days of receiving your complete application. Before the new main can be connected, it needs to be pressure tested and samples taken for bacteriological testing.

Once everything is complete on site and we have reviewed the documents, we'll send your certificate via Get Connected.