Commercial

We provide a range of commercial services across our region. Here you can learn more about what we offer and how to request one of our services.

Tankered Waste

We have over 30 sites across our region that accept a range of domestic and commercial waste. Enter your postcode now to find your nearest.

Keyfob access

To access the equipment at our disposal sites, you'll need a key fob. Here you can request a new key fob or replace a lost or faulty one.

Domestic Wastes

What is domestic waste and what happens to it when it leaves your septic tank? Find out all about domestic waste procedure on the Southern Water site.

Commercial wastes

If you wish to discharge commercial waste at one of our disposal sites, you'll need to apply for permission online.

Waste Service Charges

Find out how much your domestic or commercial waste service charge will cost, and the types of tariff available, on the Southern Water site.

Trade effluent - businesses

Business trade effluent can be highly variable in strength and pose a risk to people, our network, and environment. Find out how we control this risk.

Trade Effluent - Consent

If you plan to discharge trade effluent to the public sewer, it's a legal requirement to have written consent. Learn more about consent here.

Trade Effluent - Monitoring

Sampling your trade effluent allows us to assess its strength and volume for billing and compliance. Learn about how and why we take samples here.

Trade Effluent - Charges

When calculating charges for your trade effluent, these are the factors that we take into consideration.

Trade Effluent - Meters

Learn more here about whose responsibility it is to install, maintain, and take meter readings.

Standpipes

Need a water supply outside of your usual service? You may benefit from hiring a standpipe. Learn how to order and use standpipes here.

Biosolids

Learn more about our BAS accredited biosolids recycling service for farmers and why biosolids are an effective and more sustainable choice.

Cyber attack – update for customers (1)

A27 flooding at Tangmere

Visit the Southern Water website to stay up to date with the latest news and advice about the A27 flooding at Tangmere

Free water butt initiative expands to Gurnard on the Isle of Wight

Visit the Southern Water website to stay up to date with the latest news and advice about the Free water butt initiative expanding to Gurnard on the Isle of Wight

Helping to improve outcomes for young people in our region

Visit the Southern Water website to stay up to date with the latest news and advice about Helping to improve outcomes for young people in our region

Southern Water welcomes government's sustainable drainage plan for developments

Visit the Southern Water website to stay up to date with the latest news and advice about Southern Water welcoming government's sustainable drainage plan for developments

Lancing sewer pipe lining works update

Visit the Southern Water website to stay up to date with the latest news and advice about the Lancing sewer pipe lining works update

Water unveils industry-leading £15 million Smart Sewer Technology in battle against pollution

Visit the Southern Water website to stay up to date with the latest news and advice about Water unveils industry-leading £15 million Smart Sewer Technology in battle against pollution

Kent - loss of supply Broadstairs

Visit the Southern Water website to stay up to date with the latest news and advice about the Kent - loss of supply Broadstairs

Southern Water updates Kent community on their efforts to prevent storm releases

Visit the Southern Water website to stay up to date with the latest news and advice about Southern Water updating Kent community on their efforts to prevent storm releases

Southern Water to hold Isle of Wight event to update customers on work to prevent storm releases

Visit the Southern Water website to stay up to date with the latest news and advice about Southern Water to hold Isle of Wight event to update customers on work to prevent storm releases

Southern Water trials new solution to tackle sewer overflows.

Visit the Southern Water website to stay up to date with the latest news and advice about Southern Water trialing new solution to tackle sewer overflows.

Looking to the future with water saving

Visit the Southern Water website to stay up to date with the latest news and advice about Looking to the future with water saving

More charities and community hubs overcome the winter chill thanks to Community Energy Grants

Visit the Southern Water website to stay up to date with the latest news and advice about More charities and community hubs overcome the winter chill thanks to Community Energy Grants

Southern water increases customer bills in line with inflation and supports struggling customers with £98m

Visit the Southern Water website to stay up to date with the latest news and advice about Southern water increasing customer bills in line with inflation and supports struggling customers with £98m.

A letter to our customers in Broadstairs

Visit the Southern Water website to stay up to date with the latest news and advice about A letter to our customers in Broadstairs

Southern Water inspires students to Dare to Dream

Visit the Southern Water website to stay up to date with the latest news and advice about Southern Water inspiring students to Dare to Dream

Residents learn more about how Southern Water is tackling storm overflows on the Isle of Wight

Visit the Southern Water website to stay up to date with the latest news and advice about Residents learning more about how Southern Water is tackling storm overflows on the Isle of Wight

Loss of supply - South Hampshire

Visit the Southern Water website to stay up to date with the latest news and advice about the Loss of supply - South Hampshire

Southern Water ensures Brighton Half Marathon taps keep running

Southern Water will be working with the organisers of the Brighton Half Marathon to help support the reduction of reliance of use of plastic bottles during large scale sporting events and the impact these may have on the environment.  

Kent town benefits from cutting edge technology to help reduce storm overflows

Southern Water is teaming up with Kent County Council and Dover District Council to slow the flow of rainwater into our sewers - and cut storm overflows in Deal

Come and hear about Southern Water’s plans for the Isle of Wight

Southern Water is to meet its customers on the Island in Ryde and Newport in March – sharing how we are tackling storm overflows with innovative nature based solutions.

Hampshire primary school saves thousands on water bill thanks to water saving trick

Locks Heath Junior School on the outskirts of Southampton is celebrating success after a water saving solution resulted in huge cuts to their bills and usage.

Drone trial could cut herbicide use

A trial of drone technology sponsored by Southern Water is helping farmers target pesticides only where they are needed – cutting costs and protecting the environment.

International Women's Day 2023 - our Women's Network

Research shows that bias contributes to women being passed over for jobs and promotions, and almost 60% of women regularly experience microaggressions at work.

Shining a light on our women this International Women's Day

Today is International Women’s Day, so we caught up with two of our own, Varsha Wylie, Principal Engineer, and Rachel Mutalima, Programme Design Manager…

Broadstairs - join us to find out how we're improving your supply

Broadstairs residents, please join us on 14 March at St Andrews Community Hall, Broadstairs to find out more about how we’re improving your local water supply

Extra help for customers with chronic kidney disease thanks to Southern Water partnership with leading kidney charity

Southern Water has launched a new partnership with Kidney Care UK to help 26,500 people living with chronic kidney disease in the Thanet, Crawley, Hastings, and Isle of Wight areas join our existing Priority Services Register (PSR) so they can cut their bills

Using Artificial Intelligence (AI) to manage wastewater catchments better

A pioneering project is underway to create a wastewater catchment blueprint – an area where wastewater is affected by the same conditions and contaminants – and use new technologies to manage it better.

Southern Water invests millions to improve water quality on the Isle of Wight

More than £4m of work to help improve water quality, reduce storm overflows and protect the environment on the Isle of Wight is set to begin in early March.

Solutions to storm overflows explored in Whitstable, Kent

Southern Water’s CEO welcomed a meeting with SOS Whitstable to explore the innovative engineering and nature-based solutions being trialled to reduce storm overflows in Kent

Hundreds of customers meet with Southern Water on the Isle of Wight

How we tackle storm overflows took top billing at a special two-day programme of customer and stakeholder engagement events on the Isle of Wight

Community’s water supply questions answered at Kent drop-in event

Customers and community leaders took the chance to question Southern Water teams about burning issues and concerns at a special event in Broadstairs.

Southern Water puts up £150k of support to protect precious harbour habitats

Up to £150,000 in  Harbour Conservation Grants are being handed out by Southern Water to protect and enhance the environments of Pagham, Chichester and Langstone Harbours.

Loss of supply – Worthing

We’re really sorry that customers in the BN11 & BN14 area of Worthing are out of supply due to a burst water main at Newland Street, Worthing

Southern Water launches new school partnership on World Water Day to explore the true value of water

Schoolchildren across the Southern Water region will learn about how we can all protect and look after our precious water supplies in a new set of classroom modules taking place over the next year

Southern Water invests nearly £2m to improve water quality in West Sussex

Work to improve water quality, reduce storm overflows and protect the environment in Cuckfield and the River Ouse is set to begin at the end of March. 

Sheppey Pipeline Project Enters Final Phase

The £4.5 million project to tunnel two new water mains across the Swale to Sheppey is entering its final phase.

Southern Water plants special tree in memory of Her Majesty Queen Elizabeth.

Leaders at Southern Water joined Lord Abergavenny to plant a special tree as part of the Queen’s Green Canopy Initiative.

Southern Water Goes Proactive on Sewer Maintenance

John Penicud, Southern Water’s Director of Wastewater Operations, explains why up to a third of all maintenance jobs on sewers are now predictable thanks to artificial intelligence.

Pioneering solutions to storm overflows ‘will harness nature’ on Isle of Wight

Southern Water is boosting its commitment to drive down the use of storm overflows on the Isle of Wight by expanding its nature-based and engineering solutions.  

Margate Wastewater Pumping Station £9m investment reaches new milestone

Millions of pounds worth of work to improve Margate Wastewater Pumping Station in Kent has seen two brand new Archimedes Screws installed in another upgrade milestone. 

Pioneering solutions to reduce storm overflows ‘will bring nature back to communities’

Southern Water will accelerate its vital work in driving down the use of storm overflows, enabling an ambitious two-year programme to expand its nature-based and engineering solutions.   

West Sussex wetland to boost water quality and help drive down storm overflows into Chichester Harbour

A brand new wetlands scheme in a West Sussex area will help Southern Water in its efforts to reduce storm overflows into Chichester Harbour and improve water quality. 

Southern Water invests further millions to improve Isle of Wight water quality

A brand new wetlands scheme in a West Sussex area will help Southern Water in its efforts to reduce storm overflows into Chichester Harbour and improve water quality. 

Southern Water publishes Turnaround Plan

A plan to rapidly improve performance between 2023 and 2025 has been published by Southern Water.

Southern Water supporting a new management role to restore nature across the ‘Three Harbours’ area

Southern Water is joint funding a dedicated manager role with the RSPB, which will focus on developing an ambitious landscape scale nature recovery strategy to strengthen restoration work in and around the internationally important habitats of Chichester, Langstone and Pagham harbours.

Burst Water Main Hunny Hill, Newport, Isle of Wight

“We’d like to apologise to customers in Newport, Isle Of Wight, PO30 who may be experiencing low pressure or no water due a burst main at Hunny Hill.

Southern Water tankers given a splash of colour

Four of Southern Water’s tankers were given a colourful makeover as part of an artwork competition. 

The benefits of a water butt – a simple way to save a lot of water

Our population is growing fast, and climate change – causing heatwaves and extreme drought – is predicted to get worse. All these things put pressure on our water supplies, and it’s predicted we’ll need around an extra 1.1 billion litres of water a day by 2040 just to keep up with demand.

Creating biodiverse environments across the South East

To create a better environment for water, wildlife and people, we’re working to improve the spaces around our sites so that we have a positive impact on our climate, wildlife and habitats.

Green schemes help transform areas of Margate following £10k Southern Water donation

Communities across Margate have received a cash boost from Southern Water as they seek to enhance their local environment. 

Investigation into cause of Hampshire loss of water supply failure published

An investigation into the reason why customers in South Hampshire lost their water supply in mid-February has now concluded. 

Loss of supply - Southampton - Stoneham Lane

We’re sorry that a burst water main at Stoneham Lane in Southampton has affected customers in the SO16 and SO17 areas of Southampton.

Southern Water’s Whitstable water butt rollout to help reduce storm overflows

A scheme to install more than a thousand free water butts in Whitstable to help reduce storm overflows is underway.

Southern Water invests millions to improve water quality in West Sussex

Nearly £4m of work to help improve water quality, reduce storm overflows and protect the environment in Rudgwick has started

Big switch-on for new Southern Water solar scheme

Southern Water’s first ever solar energy project at a wastewater treatment works went live this week, taking the number of solar panels owned by Southern Water to 15,179

Taking big steps to reduce our plastic use

We were the first water company to produce a dedicated policy in 2018 on reducing single-use plastic waste.

Easy ways to save water and make a big difference

It’s hard to imagine the UK, a nation surrounded by water and known for it’s wet weather, is water stressed. But with population growth and the effects of climate change, such as heatwaves and droughts, predicted to get worse we’re facing a water shortage by 2030.

Loss of supply - West Sussex

Due to a failure at our Hardham Water Supply Works, customers who receive their water supply from our Upper Nash and Itchenfield reservoirs in the West Sussex area are experiencing no water or low water pressure. 

Tankers in Bognor

The repair to the broken sewer north of Bognor is complete. This has been a challenging and complex operation working through the night.

Southern Water response to Water UK industry plan announcement

Our CEO Lawrence Gosden gives his reaction to an announcement from Water UK about further action and investment from the water industry

Schoolchildren help ‘slow the flow’ to protect the environment, as part of innovative project

Over 40 schools across the Southern Water region have teamed up with us to install special ‘water slowing’ solutions on their grounds – so the sewer network is protected during and after heavy rainfall. 

Innovation bringing water for all

As the cost-of-living crisis continues to impact many of our customers, innovation plays a vital role in identifying opportunities to provide better support, especially for those most vulnerable.

Loss of supply in Horsham

Our teams worked hard overnight to fix a burst main in the Horsham area.

Whitstable Wastewater Pumping Station failure

In the early hours of Saturday 27th May our Station Road Whitstable Wastewater Pumping Station experienced a technical failure which resulted in a release through our storm overflow pipe for a very short period of time.

Plan highlights the 12 unique challenges facing Southern Water’s wastewater network – and how we can tackle them

Southern Water has launched its first ever 25-year Drainage and Wastewater Management Plan (DWMP), which sets out how billions of pounds of investment could be spent to improve the way we capture and treat wastewater.

Burst sewer - Cowes - Isle of Wight

We are repairing a burst pressurised sewer at Terminus Road, Cowes caused by a blockage of unflushable materials.

Work starts on £3m upgrade to West Wellow Wastewater Treatment Works in Hampshire

Work to increase the capacity of West Wellow Wastewater Treatment Works near Romsey is underway, in an effort to further reduce the use of storm overflows. 

Emergency closure of A28 Canterbury Road in Westgate-On-Sea

We are carrying out emergency repairs to a burst sewer main on the A28 Canterbury Road, Westgate-On-Sea. 

Innovation's the key

Innovation is essential for meeting the challenges we face in the future. During this significant time of change and challenge for the whole water sector, we can reach our goals faster and more efficiently if we’re open to new ideas, new ways of working, and new practices.

Flood Prevention Work at Pier Road, Portsmouth

We’re carrying out urgent flood protection work in Southsea area of Portsmouth over the next few weeks. Over this time you may see our teams in the area and we’re sorry for the disruption and inconvenience this will cause.

Southern Water builds new wetlands to protect the River Ouse at Lewes

Southern Water is building a £2.1 million new wetland beside an East Sussex wastewater treatment works in a move which will enhance and protect the quality of water in the River Ouse. 

New community lifeboat leaps into action thanks to Southern Water support

Water users in The Solent are benefitting from a new lifeboat after Southern Water teamed up with a life-saving charity. 

Algal bloom vs pollution - how can you tell the difference?

At this time of year, you might see a creamy brown scum on seas, rivers and lakes caused by algae. It often smells of rotting eggs or vegetables and it can easily be confused with sewage. Here’s how to tell the difference.

Call for wise water use as demand in Kent soars

Demand for water across Kent is outstripping supply, as this this month’s spell of hot and dry weather continues into the weekend.

Supply issue – Fairlight and Hastings, East Sussex

Due to a pump failure at Darwell Pumping Station and Reservoir in East Sussex, a small number of customers in parts of Fairlight and Hastings may be experiencing low water pressure or a loss of supply. Our teams are onsite and doing everything they can to fix the problem. 

Happy Pride Month!

Our people are the key to the success of the business and, if we want them to work at their best, we need to make sure they’re happy, engaged, feeling valued and comfortable being their authentic selves.

Adur and Worthing residents offered support with water bills

Southern Water is taking part in a project with Adur & Worthing Councils and the TellJO service to contact 5,000 of the most in-need residents to help them get even more support with the cost of living. 

Southern Water invests millions to improve water quality in Hampshire

More than £8m of work is set to begin at Ashlett Creek Fawley Wastewater Treatment Works (WTW) to help improve water quality, reduce storm overflows and plan for future growth.   

Future Challenges: How we’re innovating for the future

Southern Water and the wider sector are facing some big challenges. From the impacts of climate change increasing demand on our networks, to making sure we continually improve the service we provide to customers, we’re innovating to make improvements across all areas of our business.

Learning to save water through a 'Hackathon Day'

Pupils from St Robert Southwell Primary School had an interactive opportunity to learn even more about water saving, at a recent Hackathon Day, organised by our supplier Baringa.

Southern Water improves its environmental performance rating, with further improvements planned

Today, the Environment Agency published its annual Environmental Performance Assessment (EPA) of all nine water and sewage companies operating in England – and Southern Water was awarded a two-star rating for 2022, up from one-star for 2021. 

Chichester Harbour Action Summit agrees environmental improvement plan

A Chichester Harbour Action Summit meeting was recently convened by the Chichester Harbour Trust to agree an action plan to recover the environmental status of Chichester Harbour.

Investment in turnaround driving improvement at Southern Water

Southern Water has today published its annual report and financial statements for the year ended 31 March 2023

Tonnes of Tins 2023 to support more families in need

Southern Water’s life-changing foodbank collection campaign is back for a second year – with the aim of reaching even more families in need across our region

Crane erected as latest phase of £13m work to improve water quality in Southampton Water continues

The latest phase of works to improve water quality and protect shellfish in Southampton Water is now underway

Water quality investigations in Alexandra Park, Hastings

We are aware of concerns about the quality of water courses in the Alexandra Park area of Hastings. This webpage has been set up to provide updates to residents and stakeholders about the work we're doing.

West Sussex £1.4m wastewater treatment project underway

A new scheme to improve the capacity and efficiency of a West Sussex wastewater treatment works will boost local river water quality, reduce storm overflows and keep up with population growth. 

Southern Water shares fatberg-busting, water-saving and bill-cutting advice with shoppers

Specialist teams from across Southern Water spent time at Southampton’s Westquay shopping centre this month for a day of action on sewer blockages, bill support, and saving water. 

Time to take a seat in Margate’s newly restored sunken garden

Southern Water has teamed up with a local community group in Margate to help turn a once loved space into a beautifully restored sunken garden.

Keeping your taps flowing and toilets flushing throughout the summer

Over the summer months demand for water goes up. With people spending more time outside, tourists arriving and all of us doing more activities, everyone needs more water. So how do we keep water supplies flowing for all our customers? 

Southern Water invests millions to improve water quality in Hampshire town

Petersfield Wastewater Treatment Works (WTW) is receiving a near £5 million upgrade, as part of Southern Water’s drive to reduce the use of storm overflows. 

Supply issue - Cobham, Kent

We’re really sorry that customers in Cobham postcode areas ME2 and some of ME3 may experience low pressure or a loss of water supply today. This is being caused by a burst water main in the area.

Shareholders inject additional £550 million investment into Southern Water

Southern Water welcomes an announcement that funds managed by Macquarie Asset Management have agreed to invest an additional £550 million of equity into the Southern Water group.

Sprinting ahead with innovative ways to stop leakage

Our Bluewave innovation team have been focussing on finding innovative ways to stop leakage, at the Northumbrian Water Innovation Festival 2023.

Innovative engineering solution up and running in drive to reduce Kent storm overflows

A major redesign of a wastewater treatment works near Whitstable in Kent is set to reduce storm overflows in the area by up to 30 per cent. 

Investigation into cause of Sussex loss of water supply published

An investigation into the reason why customers in areas of Sussex lost their water supply in May 2023 has now concluded. 

Launch of new sensory garden to boost West Sussex children’s hospice thanks to £15,000 Southern Water grant

A West Sussex children’s hospice celebrated the launch of its new sensory garden, which was supported by a Southern Water grant.

Southern Water completes new £7.5m water pipeline to serve Isle of Sheppey

Southern Water has completed its £7.5 million project to provide a new water pipeline to the Isle of Sheppey

Keeping the garden growing and taps flowing this World Water Week

This week is World Water Week – an annual event that highlights global water issues, and  shines a light on the increasing and concerning rise in water scarcity across the globe, including here in the UK.

East Sussex village goes green in search for storm overflow solutions

The village of Fairlight has become home to innovative nature-based solutions aimed at reducing flood risk and storm overflow activity in the area

Southern Water invests nearly £2 million to improve water quality in West Sussex

Southern Water will begin work to increase the storm storage capacity at Balcombe Wastewater Treatment Works. 

Southern Water’s 2023 foodbank charity campaign helps more families in need

Southern Water’s campaign to help thousands of families in need across the South of England is celebrating success on an unprecedented scale.

Southern Water invests million to continue improving water quality on the Isle of Wight

More than £9 million of work to upgrade Sandown Wastewater Treatment Works on the Isle of Wight in an effort to better protect the local environment is set to begin in October.

New solutions to storm overflows begin to take shape in Whitstable

Southern Water work to reduce storm overflows in Whitstable is starting to see some positive results

Teaching the next generation about the importance of saving water

Last year, Southern Water launched new educational resources for teachers and educational settings, to help teach primary school children about the importance of saving water.

Low pressure in Rye, Winchelsea and Camber

Customers in Rye, Winchelsea and Camber may be experiencing low pressure or discoloured water.

Spreading the word about collaboration

Head of our Clean Rivers and Seas Task Force, Dr Nick Mills, recently had the honour of delivering the keynote speech at the Institute of Civil Engineers' Autumn Prestige Lecture – the James Forrest Lecture.

UPDATED: Water supply issues in Camber, Rye and Winchelsea

We would like to apologise if you have experienced less pressure than usual or experienced no water at all in Camber, Rye and Winchelsea

Reports of black water - Rye Harbour and River Tillingham, East Sussex

We have received numerous reports today of  discoloured water along with dead fish and sheep at Rye Harbour and the River Tillingham in East Sussex.

Burst sewer - Bulverhythe Road, St Leonards

We’re sorry that a burst sewer has again affected customers in Bulverhythe Road in St Leonards, East Sussex

Southern Water submits record £7.8 billion Business Plan to Ofwat

Greatest ever single investment in the environment, Over £3,500 per household, Creating an estimated 5,000 jobs across the region 

“We’ve got a lot of work to do, but we’re on the right track”

Katy Taylor, Southern Water's Chief Customer Officer, responds in words and on video to the Consumer Council for Water's annual complaints report.

Southern Water enters final stage of major £25m project in Southampton

A scheme to upgrade Millbrook Wastewater Treatment Works in Southampton has reached a critical phase as it seeks to help protect and enhance Southampton Water. 

Southern Water to meet customers in Hastings

Our teams will hold a drop-in event in Hastings this week to discuss water bills, wastewater and other burning issues our customers have in Hastings. 

Water supply issues in Marchwood, Southampton

Due to a technical failure at Testwood Water Supply Works, customers in the Marchwood area of Southampton (SO14, SO40, SO42, SO45) were at risk of low pressure or no water. 

Sewer repair work - Winchester Road, Southampton

Our teams are repairing a blocked sewer at Winchester Road, Southampton. 

World Food Day: Time to think sustainably about how we use water

There’s nothing quite like water. It’s essential to life on Earth and this World Food Day reminds us that without water, we couldn’t produce the food that we need to survive. As climate change continues to take hold and our population grows, it’s more important than ever to think sustainably about how we use water

Businesses with water saving ideas to benefit from new £150,000 funding pot

Businesses from across the south can get access to thousands of pounds that can help them unlock innovative ways to save water

Burst sewer at Bulverhythe, St Leonards

Our teams are tackling a burst sewer in the Bulverhythe area of St Leonards,in a field next to Amsterdam Way.

Archaeologists find Roman remains during work before mega pipeline project

Wessex Archaeology - working with Southern Water carrying out archaeological investigations along the route of a new proposed pipeline in Hampshire discovered a Roman grave and coin.

We welcome the latest National Infrastructure Assessment

The Government’s independent advisers, the National Infrastructure Commission (NIC), have yesterday published their latest review of the UK’s water, energy, transport and other key networks over the next 30 years.

Isle of Wight Schools play their part in reducing storm overflows by embracing nature-based solutions

Schools on the Isle of Wight are helping to reduce the impact of heavy showers on local sewers – by slowing the flow of rainwater across their roofs and play areas.

Flooding on the Isle of Wight affecting operations

Following extremely heavy rain over the past week on the Isle of Wight, there is extensive surface water flooding across the island.

Bewl Water celebrates its 50th Anniversary

The largest stretch of open water in the South East of England hits half century. 

Incident Update - Salterns Road, Hillhead

Following recent and continued heavy rain, there is extensive surface water flooding across the area. This has placed significant pressure on our wastewater networks, making operations at wastewater pumping stations more difficult than normal.

Working together to limit the impact of flooding in Hastings

Heavy rain over the past few days has caused significant surface water flooding in the Hastings area

We're fixing a burst rising main in Golf Road, Deal

You may notice some tankers in the area while we fix a burst rising main at our Golf Road pumping station in Deal, Kent.

Getting ready for Storm Ciarán

The weather forecast is looking stormy, with heavy rain and high winds forecast across our region. As flooding is more likely during a storm and high winds can affect power supplies to our sites, we’re already taking action to keep the taps and drains flowing. Here’s how we prepare and what you can do during the bad weather.

Who to call when there's a flood

Water outage in south Hampshire

Our customers in the Waterside, New Forest, area of Hampshire and Ventnor, St Lawrence, Whitwell and Niton areas on the Isle of Wight, are experiencing either low pressure or a loss of water supply.  

Multi-million pound project to boost air quality close to Kent wastewater treatment works is complete

A £4.3m programme of works to tackle unpleasant smells in the vicinity of Ashford Wastewater Treatment Works has been finished

Southern Water unveils £1.5bn investment in Clean Rivers and Seas Plan to cut spills by 8,000 a year by 2035

Between 2025 – 2035 we’re planning to invest a record £1.5 billion to get to the root cause of storm overflows.

Our plan for cleaner rivers and seas

Fighting the unflushables

False teeth, mobile phones and cuddly toys are just some of the items our ‘Unflushables’ Team at Southern Water have found flushed down the toilet. 

Look after your loo and help save water this World Toilet Day

Look after your loo and help save water this World Toilet Day

Southern Water backs Government’s consultation over banning wet wipes

Southern Water is backing the Government’s continued efforts to reduce plastics pollution – as a consultation on the ban of wet wipes comes to a close

New £1m storm tank at Kent wastewater treatment works will help reduce storm overflows

The installation of a new storm tank at a wastewater treatment works near a Kent town will help to cut storm overflows into its local river during heavy rain.

Southern Water puts up £24k winter community fund

Twenty-four grants, each worth £1,000, are being awarded across Kent, Sussex, Hampshire and the Isle of Wight 

Southern Water delivers against customer and environmental goals six months into Turnaround Plan

Southern Water has published a six-month update on its Turnaround Plan, which was launched by the business in May 2023.

Cold Weather Warning

A cold blast is heading our way for the next few days – possibly bringing frost and ice, raising the risk of leaks, burst pipes and expensive repairs.

Southern Water’s annual Bathing Water Report addresses Defra classifications

We have published our annual Bathing Water Report, which sets out what we are doing to protect and enhance these precious coastal environments.

Southern Water helps Brighton and Hove Albion make their biggest save of the season

With Southern Water’s help, Brighton and Hove Albion have been able to find and fix real leaks at their home stadium – helping the Seagulls save a staggering 41,000 litres of water every day.

£30m upgrade boost for New Forest wastewater treatment works

Nearly £30m is being spent on improving wastewater treatment works in the New Forest and parts of the Test Valley

The Eastern Road Southbound has reopened, Portsmouth

In the early hours of this morning, our traffic management team reopened Eastern Road Southbound and the path on the west side, between Farlington Roundabout and Anchorage Road.

Works in Barnham

We are sorry for the impact that our work is having in the Barnham area of West Sussex 

£30k Christmas cash boost for food banks

Food banks across the South East are set to receive their share of a £30,000 cash boost as part of an ongoing partnership between V2 Radio and Southern Water. 

Mentor programme proves a big hit with West Sussex school

Southern Water has teamed up with the Love Local Jobs Foundation and their Dare to Dream mentor programme for young people.

East Sussex village to hear how Southern Water is reducing storm overflows

Residents in the Fairlight, East Sussex can find out how Southern Water is working to reduce storm overflows in the area.

Southern Water is working through the holidays to keep your taps running and toilets flushing

Our work will continue, so while you watch your favourite festive film for the hundredth time, frontline workers will be manning water supply works, wastewater treatment works, pumping stations and our operational control room, as well as fixing any problems that arise across our region’s 49,000km of sewers and 15,000km of water pipes.

One in ten chance of clogging your pipes on Christmas Day with Turkey Fat

There is a one in ten chance of a Turkey fatberg blockage in customers’ pipes and drains during the festive period, if householders tip fat, oil and grease down the kitchen sink.

How our teams are tackling the challenge of record rainfall and high groundwater levels this winter

Months of extreme rainfall has left the region waterlogged. We're working hard to tackle our challenges.

New Ultraviolet technology boosts water treatment process in Southampton area

Two major wastewater treatment works in the Southampton area have welcomed a new state-of-the-art treatment process to improve water

Project to reduce storm overflows in Kent town continues with some early signs of success

Southern Water’s pathfinder project to slow the flow of rainwater into our sewers and cut storm overflows in Deal is starting to see some good early results.

Travel Alert - 8pm Friday 5 January - Eastern Road, two-lane closure South Bound, Portsmouth

There is a two-lane closure on the Eastern Road Southbound (A2030), from the A27. The closure will be from 8pm Friday 5 January, to Tuesday 9 January in the afternoon.

Eastern Road, Southbound has now reopened

Eastern Road, Southbound has now reopened. Southern Water have repaired the sewer pipe so the road can be reopened. We are very sorry for the inconvenience this has caused commuters, residents and the local community.

Question time with our future leaders

Southern Water CEO, Lawrence Gosden, agrees to take the hot seat and be questioned by students from EYE (Eco, Young and Engaged) project, at their Question Time event. 

Low pressure or no supply - Winchester and Kings Worthy

There has been a technical failure preventing pumping at our Easton Water Supply Works, late on Friday 12 January. As a result, some of our customers in the Sarum Road and West Hill area may notice low pressure or no water at all.

More than 45 schools to play their part in reducing storm overflows in £1.2m project

Dozens of schools across Hampshire, Isle of Wight, Kent and Sussex will have sustainable drainage solutions (SuDs) installed over the next few months as part of a joint initiative with the Department of Education

Students put Southern Water CEO under ‘Question Time’ spotlight

GCSE and A-Level students from three Sussex schools embraced the opportunity to grill Southern Water’s Chief Executive at a special ‘Question Time’ themed event.

Stormy Weather Brings Burst Pipes for Southern Water - and its Customers

There's a plague of bursts across the region in the wake of Storm Isha - we're working tirelessly to fix our network - but customers are warned they may have burst pipes and need to check.

Southern Water welcomes customers to meet teams face to face in Whitstable

Southern Water is asking customers to meet them in Whitstable this month to discuss local issues and investment plans with teams and leaders from across the company.  

Cyber investigation

We are aware of a claim by cyber criminals that data has been stolen from some of our IT systems.

Low pressure - Kings Worthy

We are sorry customers in Kings Worthy continue to experience disruption to their water supply.

Eastern Road, Portsmouth reopens at 5am Saturday, 10 February

Phase 1 of the work, the 200 metre pipe re-lining, is scheduled to finish at 5am this Saturday, 10 February.

Update on Chilbolton Flood Defences

Following feedback from local stakeholders, we will not be using the originally proposed solution to prevent ground water flooding in the Chilbolton area, but instead will use tankers to carry excess water away to nearby treatment works.

Bill increase to support investment and strengthen financial support for families in need

As Southern Water responds to customer demand to go further and faster with service improvements and investment in new infrastructure, and in the face of ongoing economic pressures, household bills for water and waste are set to increase for the financial year 2024–25. 

Struggling to pay your bill? Find out how we can help.

We understand how much pressure the cost-of-living crisis has caused throughout the community. As bills rise to keep pace, we want to make sure we’re providing support to help our customers.

Southern Water celebrates all ages and backgrounds during National Apprenticeship Week

Southern Water is shining the spotlight on its team of apprentices working hard to embark upon a new career in the water industry. 

Mechanical Fault at Romsey Wastewater Treatment Works

We regret to inform that excess rainfall and a mechanical fault have resulted in an unpermitted release from our outfall at Romsey Wastewater Treatment Works into the River Test.

Amsterdam Way to Cinque Ports Way, Hastings

Tankers will be operating around our Cinque Ports pumping station for one more night – but the good news is this will enable us to start using our newly lined sewer two weeks early. 

Cyber attack – update for customers

We have confirmed that data from a limited part of Southern Water’s server estate was stolen and is at risk following an illegal intrusion into our IT systems

Plans for new £4.5m wetland to be created in West Sussex

Southern Water has unveiled plans for a large wetland next to its treatment works in Staplefield. 

The secrets of the sewer

Everything you need to know about storm overflows, why they’re used and what we’re doing to reduce releases from them.

Beachbuoy review published as report backs ongoing improvement efforts

An independent expert review of Southern Water’s Beachbuoy tool has highlighted strengths and areas for further improvement. 

What an improved Beachbuoy means for you

Luke Hyttner from our Clean Rivers and Seas Task Force explains what Beachbuoy is, how it is being improved, and what that will mean for our communities. 

Southern Water response to Little Bull Lane court sentencing

Southern Water was fined after pleading guilty to one breach of the Environmental Permitting (England and Wales) Regulations, relating to a 2019 pollution incident in Little Bull Lane, Hampshire.

Southern Water in race to get Lego project off the ground

Southern Water is closing in on 10,000 votes for a unique Lego project, ‘Sewer Heroes – Fighting the Fatberg’, which could hit toy shop shelves soon.

Customer update: Work at The Green, Southwick

Our teams are working around the clock to tackle issues with groundwater impacting our network in Southwick.

Eastern Road, Portsmouth: major re-lining of underground pipe set to begin

The re-lining of a 300-metre-long sewer which runs along an arterial route through Portsmouth is scheduled to start at 08:00hrs on Saturday 16 March.

Southern Water statement on Fullerton Wastewater Treatment Works

We are aware of concerns about our wastewater treatment works at Fullerton, among customers online.

Project to combat impact of groundwater on sewers cuts demand for tankers by more than 85% in Hampshire area

An innovative pilot project to prevent high groundwater levels inundating sewer pipes and flooding communities in an area of Hampshire has secured game-changing results with a massive reduction in the need for emergency tankers.

Plans revealed for major Swalecliffe engineering project

Southern Water has announced details of how it will replace a sea outfall pipe at Swalecliffe as part of a major upgrade of its wastewater treatment works. 

Eastern Road Portsmouth major re-lining of underground pipe set to begin

Southern Water nears £1bn of spending on water and waste infrastructure since 2020

Update - Eastern Road re-scheduled opening now 4am Tuesday 26 March

Southern Water workers make donations to Horsham children’s charity

First ‘Beyond the Drain’ school tour educates youngsters at Peacehaven

East Sussex treatment works gets £7.8 million water quality upgrade

Work in Kiln Lane, Brambridge

East Sussex village takes leading role in finding ways to reduce storm overflows

Solar panels on new van roofs help charge equipment

Wastewater site’s £3.1m upgrade will support growing population

Southern Water buzzes into action to catch Asian Hornet Queens in Kent and East Sussex

Major £31 million upgrade of West Sussex treatment works takes shape

Southern Water launches new storm overflow reduction pilot for Chichester Harbour

The West Sussex village of Bosham has been announced as Southern Water’s latest pilot project in rolling out innovative nature-based and engineering solutions to cut storm overflows.

Out in the field with our Leakage Technicians

The Southern Water Leakage Team are responsible for nearly 14,000km of water network, 232 reservoirs, and 655 pumping stations, meaning they have a lot of ground to cover. Find out how they find and fix leaks across the region.

Multi-million pound scheme to upgrade Margate Pumping Station complete

Young environmentalists go Beyond the Drain at treatment works

Henfield Charity Set to Save More Than 700,000 Litres of Water Per Year

Building and Developing

Here you can find more information about our building and developing services. This includes water and wastewater connections, self-lay schemes, and more.

Our services

Are you currently planning a new building project or development? We offer several services to help you get connected to our network.

Maps and Searches

If you need to locate existing pipework when planning your development, you can request a search, purchase maps, or view our own records.

Land Search

Looking for drainage or water searches for your commercial or residential property? LandSearch can help you find the information you need.

Register for Invoice account

Here you can register for an Invoice account, which you'll need to carry out CON29DW and Commercial searches. 

Purchase a map

Are you planning construction works and need to know the location of the water mains? You can purchase a water map through our LandSearch portal.

Sewers and water maps

To find or purchase our sewer and water maps, visit the Southern Water site today, for the location of water mains and the public sewer system.

Planning your Development

Planning to start development but need to know the location of the water mains and public sewers beforehand? Find out how on our site.

Drainage and water searches

To learn more about how we can assist with your drainage and water searches, for both residential and commercial properties, take a look at our site.

Build out data form

If there's an issue with capacity at your development site, you'll need to fill out the build out form so we can assess the impact on our network.

Water Neutrality

New developments in the Sussex North Water Resource Zone need to be water-neutral to help protect our environment. Learn more on our website.

Notification of proposed works

For some plumbing works, you'll need to notify us in advance. Here, you can find out when you'll need to notify us using our online form.

Water Services

If you need to connect to our public water network, we're here to help. Here you can find more information about all the water services we offer.

Water Connection

If you need a new water connection, or to upgrade or split your existing one, you'll need to apply through us. Follow this guide to find out how.

Water Connection Calculator

Our handy Water Connection Calculator can help give you an estimated cost of connection to our water network.

New Water Main

If you need a new water main, you can apply for one through us. Here's a step-by-step guide to help you prepare for the application process.

Water Main Diversion

A water main diversion is essential for some construction or for the removal of an abandoned pipe. Find out about our water main diversion processes.

Connecting charging arrangements

Whether connecting to public water mains or sewage systems, there are connecting charging arrangements to pay. To find out more, visit our site.

Wastewater Services

Use this map to find the nearest tanker filling point and washout hydrant for your standpipe.

Build over a sewer

Planning on building near or over a sewer? You'll need to take some things into consideration. Find out more before you start construction.

Build over sewer formal application

If your Build Over Self-Declaration Application is denied, we'll automatically move you to a Formal Approval Application. Find out what this means.

Sewer Requisitions

If your property requires sewer access, but a third party is in the way, then you might need a sewer requisition with us. Find out more on our site.

Sewer Adoptions

If your new build or construction requires access to our sewage points, you'll need to request a sewer adoption for your property. Find out more.

First time sewerage scheme

If you need a first-time sewerage scheme, you'll need to apply for the provision of a public sewer. Here, you can find more information and apply.

Sewer Diversion

Needing to divert a sewer main? You can apply for either a developer-led or Southern Water sewer main diversion. Find out more on our site today.

Sewer Connection

Find out whether you'll need a new wastewater connection to a property, how to apply to connect to the foul sewer, and how to manage surface water.

New appointment variations

If you want to become a New Appointment and Variations company or know more about NAVs, we can help you understand the process and applications.

Self-lay Schemes

Self-lay providers need to be accredited by WIRS, see our site to learn more about self-lay schemes and their processes.

Regulations

When installing new water or plumbing systems, you'll need to follow specific regulations. You can learn more about these regulations here.

Water Regulations

Maintaining the Water Regulations' main requirements is key for the health and safety of our water sources. Find out what the requirements are.

Plumbing Systems

Plumbing systems that meet the Water Regulations ensure the health and safety of our water sources. Find out how to fit compliant plumbing systems.

RPZ Valves

RPZ valves protect against the potential contamination of water supplies. Here you can find our requirements for installing RPZ valves.

Help and resources

Here you can access resources for our developer services, including technical guidance, health and safety requirements, and levels of service.

Levels of service

Water UK has set standards that all water companies need to adhere to. To find out what these regulations are, see the Southern Water site today.

Health and Safety

To avoid risks during building and development-related work, we require that you follow our health and safety guidance.

Retailers

Here you can access information about our services for water retailers and what to expect when working with us.

Trade effluent - retailers

Here you can find out what trade effluent is, and what you need to know if you're planning to discharge it into our sewers.

Retail Portal Help Guide

If you need to reset your password or raise an issue you're having with our water retailer portal, you can get in touch here.

Working with us

We're committed to making working with us simple and straightforward. Here, you can access all information and policies for water retailers.

Our Retailer Commitment

Find more information about how we work with water retailers, including our engagement commitment, service level offering and reporting metrics.

Engagement Policies

Access our engagement policies and RWG good practice guides for water retailers here.

Accredited Entities

To carry out temporary disconnection/reconnection and meter exchange activities, you'll need to become an accredited entity. Learn how to apply here.

Alternative Eligible Credit Support

We currently offer four alternative eligible credit support arrangements for our non-household customers. Read more about them here.

Smart Metering Strategy

Our smart metering strategy for non-household customers is key for a resilient water future. Read more about our plan here.

Wholesale Charges

Here you can view our documents and policies relating to wholesale charges, including our settlement timetable for water retailers.

Retail Engagement Policies

Access our engagement policies and RWG good practice guides for water retailers here.

Sensitive Customers Policy

SuDs Community Fund

Become an environmental champion and help reduce flooding and storm overflows in your area with innovative sustainable drainage systems (SuDS) funded by Southern Water.

FAQs

On our FAQ page, you can view answers to all our frequently asked questions for household, commercial, developer and retailer customers.

Preparing your property for the water connection

Water Connection Technical Guidance

Internal meter installation in new flats

Fire sprinkler systems

Site Plan example

Location plan example

Developer Services Easements

Stand-off distances to underground apparatus

Location of existing rising mains & pressure mains in the vicinity of proposed development

Section 45 Requisition for new services Terms and Conditions

Policy Statement Network Capacity Modelling

Tree planting guide

Developer Services Easements (New)

Stand-off distances to underground apparatus (New)

Location of existing rising mains & pressure mains in the vicinity of proposed development (New)

Section 41 Requisition for new mains Terms and Conditions (New)

Section 45 Requisition for new services Terms and Conditions (New)

Policy Statement Network Capacity Modelling (New)

Tree planting guide (New)

Developer Services Easements (1)

Stand-off distances to underground apparatus (1)

Location of existing rising mains & pressure mains in the vicinity of proposed development (1)

Design and Construction Guidance for foul and surface water sewers offered for adoption

S104 and S104/185 provisional certificate

Foul Sewerage Modelling Criteria

Site Inspection Checklist

Headwall detail

Backdrop and bed and surround details

Control chamber detail

Man entry chamber up to 1.5m

Typical type 2 pumping station layout

Typical type 3 pumping station layout

Man entry chamber 1.0 to 1.45m

Man entry chamber up to 3m

Man entry chamber greater to 3m

Non preferred alternative man entry chamber greater that 3m

Policy Statement Network Capacity Modelling (1)

Tree planting guide (1)

Policy Statement Alternative Sewerage Discharge Arrangements

Policy Statement Network Capacity Modelling (2)

Tree planting guide (2)

Sewer Connection Guidance

Wastewater pre-planning enquiry application form

Wastewater pre-planning enquiry guidance notes

Detailed Drainage Layout Examples

Site plan example (1)

Developer Services Easements (2)

Stand-off distances to underground apparatus (2)

Location of existing rising mains & pressure mains in the vicinity of proposed development (2)

Site Inspection Checklist (1)

Policy Statement Alternative Sewerage Discharge Arrangements (1)

Policy Statement Network Capacity Modelling (3)

Tree planting guide (3)

Policy Statement Alternative Sewerage Discharge Arrangements (2)

Policy Statement Adoption of NAV Assets

Policy Statement Network Capacity Modelling (4)

Tree planting guide (4)

Planning comments

Tree planting guide (5)

Southern Water supplementary amendments to Part E – Civil Engineering Specification of Sewers for Adoption 7th Edition

S104 and S104/185 provisional certificate (1)

Site Inspection Checklist (2)

Section 185Application for a water main diversion Terms and Conditions

Developer diversion example

Tree planting guide (6)

Build Over or Near a public sewer technical guidance

Build Over or Near a Public Sewer Quick Reference Guide

Example of CCTV

Location of existing rising mains & pressure mains

Our Region

Find out what we're doing to upgrade our sites and protect our water environment, or plan a day out to one of our reservoirs or heritage sites.

Days Out

Explore, get involved, and learn about our water history at a recreational site or reservoir near you. Visit our website to start planning your trip.

Our reservoirs

We have four key reservoirs in our region that have much to offer. Find more reservoir information and start planning your trip on our website.

Powdermill Reservoir

Plan a day trip to Powdermill Reservoir's surrounding ancient woodland or fish for rainbow trout with the Hastings Fly Fishers Club.

Darwell Reservoir

Plan a trip to the peaceful woodlands surrounding Darwell Reservoir, just to the southwest of Robertsbridge.

Weir Wood Reservoir

Weir Wood Reservoir near East Grinstead is a popular spot for a family day out. Find out more about what to do while you're there.

Bewl Water

Plan a trip to Bewl Water Reservoir, where there's plenty of beautiful scenery to enjoy and thrilling activities to try.

The steam engines of Brede

Plan your day trip to the Brede Water Heritage site, where you can see the history of British steam engineering in action.

Testwood Lakes

Plan a relaxing day out with your family at the nature reserve at Testwood Lakes, just outside of Southampton.

Twyford Waterworks

With heritage steam engines, nature trails, and themed open days, Twyford Waterworks is a wonderful family day out. Visit our website to learn more.

Clean Rivers and Seas Task Force

The Clean Rivers and Seas Task Force is helping us reduce the use of storm overflows in our region. Read more about its latest projects.

Beachbuoy historic release table

This historic release table shows current and past storm overflow activity relating to our coastal bathing waters.

Beachbuoy

Track near real-time storm overflow activity in our coastal bathing waters with this interactive map.

Storm Overflows

We use storm overflows during periods of heavy rain to avoid flooding and sewage back-ups. Learn more about what we're doing to reduce their use.

Pathfinders

The goal of our Pathfinder projects is to reduce the use of storm overflows. Learn more about how they work and our current projects here.

Deal, Kent

Our Pathfinder project in Deal, Kent aims to deal with the challenge of surface water and reduce the risk of flooding in the area.

Isle of Wight

Our Pathfinder project on the Isle of Wight aims to significantly reduce the number of storm overflow releases by 2025.

Margate, Kent

Our Pathfinder project in Margate aims to better manage surface water and reduce the use of storm overflows in the area.

Fairlight, East Sussex

We're working with local communities in Fairlight to manage surface water run-off and reduce the risk of flooding and the use of storm overflows.

Pan Parishes, Hampshire

Our Pathfinder project in the Pan Parishes in Hampshire aims to reduce groundwater infiltration and the need for disruptive tankers and pumping.

Bosham, West Sussex

The goal of our Pathfinder project in Bosham is to reduce the use of storm overflows which are impacting the Chichester Harbour area.

Whitstable (Swalecliffe), Kent

We're working alongside local communities and representatives in Whitstable, Kent to reduce storm overflow releases by 20% by 2025.

How can you and your community get involved?

While our Clean Rivers and Seas Task Force delivers our pathfinder projects, you can also help to reduce the use of storm overflows.

Rivers and Seas Watch FAQ

Explore our frequently asked questions about Rivers and Seas Watch

Rivers and Seas Watch Information

Rivers and Seas Watch is our interactive, near real-time web app designed to help you stay informed about any storm overflow releases at nearby bathing waters.

Improvements in your area

To improve our water environment, we're investing in our network across the region. Find out what we're doing near you.

Hampshire

We're upgrading our network in Hampshire so that we can continue to provide a reliable water supply while protecting the natural environment.

Otterbourne Water Supply Works improvements

We've upgraded our equipment at Otterbourne so that we can continue to provide reliable drinking water supplies in the future.

North Hampshire sewer network improvements

We've improved North Hampshire's sewer network to help protect against issues such as overflowing and flooding.

West Wellow Wastewater Treatment Works improvements

We're improving West Wellow Wastewater Treatment Works to increase capacity and reduce the use of storm overflows.

Candover Drought Order Scheme

This scheme forms part of our commitment to protecting the Test and Itchen in the event of an extreme drought.

Increasing capacity at Woolston Wastewater Treatment Works

We're building an underground shaft at Woolston Wastewater Treatment Works to increase stormwater capacity and protect Southhampton Water.

Kiln Lane, Brambridge

Kiln Lane has previously been impacted by flooding after heavy rain. We're taking action to reduce the risk of flooding now and in the future.

Winchester Road, Southampton

We've renewed the water main on a section of the A35 (Winchester Road) in Southampton so that we can improve the water supply in this area.

Testwood Water Supply Works

We're undertaking a major £50 million project at Testwood to ensure we can provide a high-quality supply of drinking water in the future.

Woolston Wastewater Treatment Works transformation

Our multi-million-pound redevelopment project at the Woolston site ensures that it can continue to service the area for many years to come.

Improving how we treat wastewater in the New Forest

We're investing £30m to improve the functioning of key sites in the New Forest and reduce the environmental impact on the local area.

Sussex

Our upgrades in Sussex will help to improve our treatment processes, reduce flooding and make our water supplies more resilient.

Hastings

We’re investing £9.3 million across several sites in Hastings and Bexhill-on-Sea to improve the sewage network and the way it operates.

Pelham Pipe, Denmark Place

We completed repairs and improvements to Pelham Pipe in 2023 which means it will no longer get blocked by shingle.

Amsterdam Way to Cinque Ports Way

The main sewer in this area has suffered several bursts since 2016. We're making improvements to stop this from happening in the future.

Furnace Drive, Crawley

We've invested £300,000 to replace 600m of old water mains in Hawth Avenue and Furnace Drive in Crawley.

Pagham wastewater site improvements

We’re investing £20 million in our Pagham site to ensure that it can service new housing developments and improve the quality of treated water.

Lancing sewer pipe relining

Our sewer relining work in Lancing will reduce the risk of flooding in the area. Here you can find the latest updates of our ongoing works.

East Worthing Wastewater Treatment Works improvements

We're investing in our East Worthing Wastewater Treatment Works to provide long-term solutions to issues at the site.

Serving new developments in Chichester

We're making network improvements in the Chichester area so that we can provide water and wastewater services to new properties.

Mannings Heath

We're making improvements to our network at Mannings Heath so that we can treat wastewater to a much higher standard.

Netherfield Road, Battle

We're installing a new pipeline in this area. Here you can find the latest updates from our ongoing works along Netherfield Road.

Improvements at Battle Wastewater Treatment Works

We're spending £7.8 million to increase capacity and improve the quality of treated water at Battle Wastewater Treatments Works.

Horsham Wastewater Treatment Works improvements

We're upgrading our Horsham wastewater site to improve our treatment processes and protect the local environment.

Bewl Water Upgrade Scheme

Bewl Water is a key drinking water source and this upgrade scheme will help to increase its resilient in the face of climate change.

Isle of Wight

Our work in the Isle of Wight aims to reduce bursts, ensure a reliable water supply in your community and protect the environment.

Ashey Road, Ryde

After a burst main left this area without water, we've taken action to make sure it doesn't happen again in the future.

Staplers Road, Newport

We've invested in our network in Staplers Road, Newport to reduce the risk of flooding and improve the reliability of the water supply.

Pitts Lane, Ryde

We've replaced 500 metres of old water mains in Pitts Lane to reduce bursts and ensure a reliable water supply.

River Yar, Sandown

We've installed eel screens in the River Ya in Sandown to help protect the critically endangered European eel.

Kent

Our work in Kent includes investing in Thanet’s sewers, as well as environmental upgrades and wastewater treatment schemes.

Margate and Broadstairs Resilience Scheme

Since 2014, we’ve invested £12 million in our pumping stations at Margate and Broadstairs, and our treatment facilities at Weatherlees Hill.

Bewl Reservoir upgrade

Replacing water mains in Deal

Our work to replace ageing water mains in Deal will help to improve the reliability of the area's water supply.

Kent sewer upgrades

We’re investing £18 million in Kent's sewer network to prevent flooding in your communities and protect the environment.

Where water comes from

Learn more about how we get water from the environment to your taps, and how we clean your wastewater so it's safe to return to the environment.

Help and support

Need help with your water, wastewater, account or bill?

How to find and fix leaks in your house

If you think there may be a leak in or around your home, this guidance will help you identify it and show you what steps to take next.

Where's my stop tap?

If there's an emergency, you may need to know where your internal and external stop taps are. This short guide can help you find them.

I've repaired a leak

If you had a leak within your home's boundary and you've repaired it, you'll need to let us know using this form.

Re-laying your supply pipe

Replacing your supply pipe is often the most cost-effective long-term solution after finding a leak. Read our guidance on re-laying a supply pipe.

What we're doing to minimise leaks

Leaks are a source of major water loss on our network. Find out what we're doing to detect and repair them and reduce leaks in the future.

My water looks, smells, or tastes unusual

There are many reasons why your water may become discoloured, or have a different taste or smell. Enter your issue here to learn how to resolve it.

How do we fix leaks?

Once a leak has been reported, we'll do our best to repair it as soon as possible. Read more here about our process for fixing leaks.

Bag it and bin it

What should or shouldn't be flushed down your toilet? Follow this simple advice to help us prevent blockages in our sewers.

Managing fat, oils and grease (FOG - Food Businesses)

Carelessly disposing of fat, oil and grease (FOG) can damage the sewer network and result in prosecution. Read our advice for managing FOG.

How to prevent blockages

Putting the wrong things down drains and toilets causes around 10,000 blockages a year in our region. Here are our tips for avoiding blockages.

I want to report a blocked or flooded sewer

If you see a blocked or flooded sewer, reporting it can be a big help in allowing us to identify and resolve the problem quickly.

Faulty plumbing in your home

Misconnections can lead to pollution in the environment. Learn more here about misconnections and how to check that you're connected properly.

I have a blocked drain

Follow these steps when you have a blocked sewage pipe outside your house and get tips for avoiding blockages in the future.

Surface water rebate

If rainwater from your property doesn't drain into the public sewer, you may qualify for a reduction in your charges, known as a surface water rebate.

How to find and read your water meter

If you want to submit your meter reading online, follow this advice on where to find your water meter and how to read it.

Landlords

You can now easily manage property, tenancy and billing details online through the Landlord TAP portal.

Home assistance cover

Find out more about home assistance cover for burst pipes, blocked toilets and other plumbing and drainage issues.

How to avoid bogus callers

Get advice on how to check the identity of our representatives and avoid bogus callers at your home.

Update your Priority Services details

Fill out this form if you need to update your Priority Services details, including if you no longer require Priority Services.

Priority Service Register

Joining our Priority Services Register means our staff will know how to best support your individual needs. Find out more and apply here.

Extra help and support

If you need extra assistance with water bills or correspondence, we offer a range of Priority Services. Find out more about what's available.

What if I can't pay my bill?

If you're struggling to pay your water bill, we're here to support you. Find out more information and advice on what assistance is available.

Spreading the cost of your bill

If you're having trouble paying your water bill, we can help. Learn more here about spreading the cost of your bill through a payment plan.

How would you like to pay

We offer different ways to pay your water bill, so you can choose the one that works best for you. Visit our website to find out more.

Wastewater-only bills

Sometimes another company will supply your water and we'll only provide wastewater services. Find more information here about wastewater-only charges.

Average water use and cost

Use this guide to get an idea of what your average monthly or yearly water bill may be, based on the size of your household and average usage.

How we calculate your bill

There are a few different ways we calculate water charges based on your property and water supply. View or download all our charges information here.

My property is flooded

We're here to help if your property has been flooded. Here you can find advice and guidance on what steps to take next.

Tell us about a bereavement

We're sorry to hear about your loss and we're here to help. You can use the form on this page to quickly and easily change or close the account.

What to do when you're moving home

If you've just moved home, you can create an account, update your details, get a final water bill or close your account here.

Apply for a water meter

A water meter can help you understand your water usage, detect leaks, and potentially save you money. You can apply for a water meter here.

Submit a meter reading

We read most of our water meters remotely, but you can also take a reading yourself and submit it online. Here's how to submit your reading.

External flooding claim

If flooding from the public sewer has affected your property, you may be able to make a claim. Find out more information and submit a claim here.

Find an approved plumber

Whether it's an emergency or you need services for building works, you should always use an approved plumber. Search for a plumber near you now.

Water saving home visits

Find more information about what to expect from one of our water-saving home visits.

How to fix a dripping tap

Dripping taps can waste a huge amount of water but they can also be a simple fix. Read our step-by-step guidance on how to replace your tap's washer.

How to save water in your garden

Find out what simple changes you can make in your garden to save water and make a big difference.

How to save water in your home

Small changes to your daily routine can help you save a lot of water and money. Try following these tips to start saving today.

Save water in hot weather

When it's hot out, demand for water can dramatically increase. Here are some of our top tips to keep saving water during hot weather.

How to stop your pipes freezing

Lagging your pipes is a simple and cost-effective way to protect them from the cold weather. Follow our step-by-step guidance on how to do it.

Who is responsible for flooding?

Many different agencies have a part to play in flood prevention and recovery. Learn more here about who is responsible for what.

Prepare your home for winter

Here are our top tips for preparing your home for the winter and protecting your pipes against potential damage.

Report a leak in a public place

If you spot a leak in a public place, this guide can help you identify the leak and find out what to do next.

Temporary use ban advice

To protect our water sources and supply, we may need to introduce restrictions. Find out more about TUBs and what they mean for you.

Fat, oils and grease

Blockages caused by fat, oil and grease cost the UK about £90 million each year. Learn more about what you can do at home to help prevent them.

I don't understand my bill

If you're having trouble understanding your metered, unmetered or assessed water bill, you can find helpful explanations here.

How we keep your pipes clean

We use flushing to remove built-up sediment from pipework. Read more here about flushing and how it might affect your water supply.

Drinking water standards

We carefully test and monitor our water supplies to ensure safe and high-quality drinking water. Learn more about how we do this.

Hard water checker and full water quality report

Use our postcode checker to find out the water hardness in your area and read our tips on how to avoid limescale.

Is there lead in my water?

Lead in your drinking water can pose a serious health hazard. Learn more about identifying lead plumbing and what to do if you think you have it.

How much chlorine is in my water?

During the treatment process, we add small amounts of chlorine to make sure your water is safe to drink. Visit our website to learn more.

I have low water pressure

Read more about why there may be low water pressure in your house and what you can do to increase it.

Stagnant water advice

Find more information on what steps you should take to restore safe water supplies after a reduction of water use or vacancy in a premises.

I have no water

We'll do everything we can to get running water back to your home. Follow these steps to identify the problem and get live updates from us.

The Wastewater Process

Learn more about the lengthy screening and treatment process your wastewater goes through before we return it to the rivers and sea.

Leakbot Trial

Trialling innovative ways to tackle leaks

Statement of Board Assurance Indicative Wholesale Charges 2024-25

Statement of Significant Changes to Primary Wholesale Charges

Wholesale Charges

Statement of Significant Changes - Retail

Statement of Board Assurance for Final Wholesale Charges

Wholesale Charges Schedule

Statement of Significant Changes

Statement of Board Assurance for Indicative Charges

Indicative Wholesale Charges

Indicative Wholesale Charges (1)

Indicative Scope for Wholesale Charges

Statement of Board Assurance

Statement of Significant Changes (1)

Schedule of Wholesale Charges 2022-23

Wholesale Statement of Principles and Charges

Statement of Board Assurance Final Wholesale Charges

Statement of Significant Changes to Charges - Retail

Indicative Wholesale Charges (2)

Indicative Scope for Wholesale Charges (1)

Statement of Board Assurance 2021-22

Statement of Significant Charges 2021-22

Final Wholesale Charges Schedule

Wholesale Statement of Principles and Charges (1)

Statement of Board Assurance (1)

Statement of Significant Changes to Charges - Retail (1)

Wholesale Statement of Principles and Charges 2020–21

Statement of Significant Changes to Charges

Wholesale Charges Assurance Statement 2020–21

Wholesale Charges Template

Preliminary Statement of Significant Charges

Wholesale Indicative Charges 2020-21

Statement of Board Assurance for Indicative Charges 2020–21

Wholesale charges 2024-25

Wholesale charges schedule 2024-25

Statement of Board Assurance provided to the Water Services Regulation Authority 2024-25

Statement of significant changes to charges - retail 2024-25

Indicative Wholesale Charges 2024-25

RWG Good Practice Adoption

Gap Site Incentive Scheme

Guaranteed Standards Scheme

Leakage Good Practice Guide

Case Rejection Scenarios

Site Specific Arrangement

Non-return to Sewer

Logger Request Application Policy

Out of Market Settlement Policy

Meter Accuracy Test Policy

Sandown Summary

Sandown Pathfinder Technical Report

Sandown Pathfinder Technical Report Appendices

Havenstreet Case Study

Suds in Schools Case Study

Cowes and East Cowes

Fishbourne and Wootton

Freshwater and Yarmouth

Gurnard and Northwood

Contact Us

Whether you’d like to make a general enquiry, offer us feedback or make a complaint, you can do so here.

Our complaints procedure

Make a complaint

Positive feedback

Submit a query Developer Services

If you need any extra support with your application or have a query about your development, you can contact our developer services team here.

Request a call back Developer Services

If you need more support with making an application or have any other queries, you can request a callback here.

Retailer Login

Submit, track, and manage forms online with our dedicated portal for water and wastewater retailers.

My Account Login

Pay bills, track your usage, submit meter readings, get advice and more with your online household customer account.

Developer Portal

Log into GetConnected to submit applications, review the progress of ongoing applications, and get in touch with our team.

Landlord Portal

Create an account with Landlord TAP to quickly and easily manage tenant and property details.

Save a little water

With hotter summers and less rainfall, the water in our rivers, aquifers and reservoirs gets topped up less often. And a growing population in our region means we have more people and less water to go round.

Saving water in your business

If you’d like to save water in your business, we’d love to help! Visit the Southern Water site to find out more about our water-saving schemes.

Case studies

We're working with businesses across our region to help them reduce their water consumption and lower their bills.

South Downs Leisure

Our water saving visits to businesses have helped South Downs Leisure save over 10,000 litres of water per day.

Go-Ahead Group

We're excited to be working with the Go-Ahead Group to help reduce water usage at two of their sites.

Theatre Royal Winchester

Our Business Partnership Fund is helping the Theatre Royal Winchester become more water-efficient.

Littlehampton Golf Club audit

We’re helping Littlehampton Golf Club with a huge project to save water. You can read the full case study on the Southern Water website.

Amex Water Saving Audit

We carried out a Water Audit at the Amex Stadium, which helped the club save over 40,000 litres of water a day.

Water Butts Scheme

Business Partnership Fund

Our Business Partnership Fund can help you turn your water-saving ideas for your business into a reality.

Water saving calculator

Our easy-to-use water-saving calculator can help you estimate how much water and energy you’re using at home.

Water-Saving Audits

Our NHH Audit Programme can help your business save water. Find out how to register your interest in the programme on the Southern Water website.

About us

We've got huge ambitions to build a positive future for our region. Find out more about the people, policies and plans that are helping us get there.

Education

We're excited to be able to offer free talks, workshops and outdoor learning to help students and communities learn more about water.

Waterwise and Sewerwise Talks

We're keen to teach our communities all about the water cycle in our region. Fill out the form on this page if you'd like to request a free talk.

Our River, Our Water

Get your class into the outdoors with these free education sessions for local schools that teach kids about our rivers and how to save water.

Beyond the Drain

Give your school pupils a glimpse at the important work that happens at our wastewater treatment works with this special behind-the-scenes tour.

Careers

Careers that empower people.

Open Days

Attend an open day for a wealth of opportunity in a broad range of roles with real meaning and purpose.

Graduate Opportunities

Graduate programmes that provide the highest level of support, to give you a flying start to your career. Find out more here.

Apprentice Opportunities

Apprentice programmes designed to provide the highest level of support, to give you a flying start to your career.

Ex Military (Join our ranks)

Time in the military equips you with a unique blend of skills and knowledge perfectly suited to a new and exciting career with Southern Water.

Work experience

Apply to our work experience program. It's because the work we do really matters that Southern Water can be a rewarding place to work.

Customer and Community

Delivering projects involving wastewater, above ground plants and below ground pipes, we work on important schemes that benefit the wider community.

Engineering and Construction

Delivering projects involving wastewater, above ground plants and below ground pipes, we work on important schemes that benefit the wider community.

IT, Data and Projects

We’re shaping a future proof IT, analytics and project function that will change the way we operate forever. Be part of it.

Procurement and Commercial

Shaping sustainable supply chains, we provide our people with the tools and processes they need to grow, learn and become the best they can be.

Wastewater Treatment & Asset Management

Boosting resilience to reduce pollution and leakages – and increase the reliability of this vital service.

Water Operations

We have a diverse team of dedicated technical professionals working in the field and on our sites 24 hours a day, 7 days a week.

Get involved

Learn more about what we're doing to support our communities and how you can get your school, community group or business involved too.

Insight

We use several different methods throughout the year to engage with our customers and stakeholders. We use these insights in our decision-making.

Stakeholder

Across our region, we engage with several stakeholders including politicians, local councils and community groups to help us deliver our priorities.

Customer

We believe in giving our customers a voice in our decision-making, which is why we use multiple methods all year round to gain customer insights.

Volunteering

Our team has been getting stuck into various volunteering projects around the region. Learn more here and get in touch if you'd like our support.

Events

Find out more about how our Community Ambassadors are getting involved in local events to help advise our customers.

Grants

We're helping to look after our communities with grants and funding designed to support businesses, community centres and individual customers. 

Charities

Our charity partners are doing amazing work to support people and communities in and around our region. You can find out more about their work here.

Partnerships

Hardship Fund

If you're experiencing financial difficulty and are struggling to cover your bills, our Hardship Fund may be able to help provide relief.

Community Centre Grant

Our Community Centre Grant helps to support independent community spaces with their energy bills so that they can continue to provide vital services.

Our suppliers

Our suppliers play an important role in helping us deliver improvements across our network and a better service for our customers.

Our plans

Our short, medium and long-term business plans set out what steps we're taking and investments we'll be making to protect our region and water supply.

Drought Plan

If there’s a drought in our region, we need to have a plan in place for how we’ll maintain supplies while minimising the impact on the environment.

Long-Term Priorities

Our Long-Term Priorities set out how we plan to meet future challenges while protecting our environment and delivering a reliable service.

Water Resources Management Plan

To protect our water supplies and the environment, we've created a plan to predict what water we'll need in the future and how we can secure it.

Drainage and Wastewater Management Plans

We've created the first DWMPs for our 11 catchments. These set out what we're doing to protect and improve our environment and services in the future.

Arun and Western Streams River Basin Catchment

Find out more information about the process of creating the first Drainage and Wastewater Management Plan (DWMP) for the Arun and Western Streams.

Adur and Ouse Catchment

Find out more information about the process of creating the first Drainage and Wastewater Management Plan (DWMP) for the Adur and Ouse Catchment.

Cuckmere and Pevensey Levels Catchment

We've created the first Drainage and Wastewater Management Plan (DWMP) for Cuckmere and Pevensey Levels to protect the area and reduce future risk.

East Hampshire River Basin Catchment

The first Drainage and Wastewater Management Plan (DWMP) for the East Hampshire Catchment aims to identify risks and solutions for the area.

Isle of Wight Catchment

We've created the first Drainage and Wastewater Plan (DWMP) for the Isle of Wight. This aims to identify risks and improve and protect the area.

Medway River Basin Catchment

We've created the first Drainage and Wastewater Management Plan (DWMP) for Medway, which aims to reduce future risk and improve the area.

New Forest River Basin Catchment

We've created the first Drainage and Wastewater Management Plan (DWMP) for the New Forest, which aims to protect, improve and reduce risk in the area.

North Kent River Basin Catchment

We've created the first Drainage and Wastewater Management Plan (DWMP) for the North Kent Catchment, which aims to protect and improve the area.

Rother Catchment

We've created the first Drainage and Wastewater Management Plan for the Rother. This plan aims to protect and improve the area and reduce future risk.

Stour River Basin Catchment

We've created the first Drainage and Wastewater Management Plan (DWMP) for the Stour Catchment, which aims to improve the area and reduce future risk.

Test and Itchen River Basin Catchment

We've created the first Drainage and Wastewater Plan (DWMP) for the Test and Itchen Catchment, which aims to improve the area and reduce future risk.

DWMP Strategic Context

Drainage and wastewater services are essential for a strong economy, safe society and a healthy environment.

Planning objectives

Who we have worked with

Risk Based Catchment Screening

Baseline Risk and Vulnerability Assessment

Regional BRAVA risk maps

Technical summaries

Strategic Environmental Assessment

Strategic Environmental Assessment (SEA) is a process for plans and programmes to undergo an environmental assessment to determine the likely significant effects on issues such as biodiversity, climatic factors, human health, population, cultural heritage (including archaeology), air, material assets, landscape and water.

Have your say

We held a 12 week public consultation on our draft Drainage and Wastewater Management Plan (DWMP) between Monday 13 June and Monday 05 September 2022.

Guide to DWMP pages

Our website is our DWMP. It is full of information on how we will manage wastewater in our region. Because we want you to be able to find what you are looking for, we have created two documents to help.

Water Futures 2050

This report discusses our ever-changing world and how we can adapt to challenges and opportunities in order to create a sustainable future.

Water recycling

Water recycling can help us ensure reliable water supplies even in a drought. Here you can learn more about how it works and our current projects.

Hampshire Water Transfer and Water Recycling Project

This project aims to provide another source of drinking water for our customers in Hampshire in the event of a drought.

Sandown Water Recycling Project

We're proposing to build a new water recycling plant and pipelines in Sandown. This will help to reduce the Isle of Wight's reliance on the mainland.

Ford Water Recycling Project

To protect the River Western Rother and ensure our drinking water sources, we've proposed a new water recycling plant in Ford.

Aylesford Water Recycling Project

To protect the local environment and keep Kent's taps flowing during a drought, we're proposing a new water recycling plant in Aylesford.

Water for Life – Hampshire

We're taking action to protect Hampshire's chalk stream rivers by improving our network and investing in new sources of water.

Technical documents

Our Water for Life – Hampshire programme has involved investigations, studies and submissions to our regulators. You can view or download these here.

Other strategic resource options

Strategic regional solutions we’re working on with other water companies to support our Water for Life – Hampshire programme.

The Hampshire grid

We’re building new pipelines and pumping stations to connect our water supply works at Otterbourne, Testwood and Andover in Hampshire.

Hampshire Water Transfer and Water Recycling Project

How we intend to take more water from the planned Havant Thicket Reservoir to our Otterbourne Water Supply Works and use water recycling technology.

Water transfers

Exploring building new pipelines to transfer additional supplies from neighbouring water companies that have more water supplies available.

Consultations

Details of the six-week consultation on our Hampshire Water Transfer and Water Recycling Project, which ran from the 5 July to 16 August.

Ground surveys

A range of surveys to help us develop our water transfer and water recycling plans as part of the Water for Life – Hampshire programme.

Latest Updates on Water for Life – Hampshire

Get the latest updates for our Water for Life – Hampshire programme, keeping taps and rivers flowing, especially during a drought.

Andover Link Main: Otterbourne to Andover

Get up to date with the latest progress of our new Otterbourne to Andover pipeline.

Southampton Link Main: Otterbourne to Testwood

Get up to date with the latest progress of our proposed Ottorbourne to Testwood pipeline.

Turnaround Plan

We know that when it comes to our performance, we have work to do to improve it. Our ambitious Turnaround Plan sets out how we plan to achieve this.

Pollution Incident Reduction Plan

We're committed to reducing pollution incidents in our region. Here you can find more information about how we plan to achieve this.

Business Plan 2020–25

To meet future challenges, we need to act now. Our Business Plan sets out what we're doing between 2020-2025 to protect our water and environment.

Net Zero Plan

We're aiming to reach zero carbon emissions by 2030. Find out more about what steps we're taking to get there.

Clean Rivers and Seas Plan

Our Clean Rivers and Seas Plan shows how we intend to reduce storm overflows across our region, in line with recent government and environmental targets.

WINEP

Your Water, Your Say

'Your Water, Your Say' meetings are invaluable for getting your feedback. Here you can find an overview of what was discussed at our latest meeting.

Business Plan 2025–30

We've committed £7.8 billion to our most ambitious plan yet. The plan outlines what we're doing to ensure a sustainable and resilient water future.

Final Assurance Plan

Our annual reporting

We're committed to being transparent about our performance. Here you can view or download our annual reporting and financial statements.

Annual Performance Report

Here you can find an overview or download the full report of our annual performance and what steps we're taking to improve it.

Assurance information

We're continuously improving the way we report our data in order to build confidence and trust. Here you can read our latest assurance plan.

Bioresources

Find more information about bioresources and our vision and strategy for creating a sustainable and resilient operation in the future.

Interim Financial Report

In our latest Interim Financial Report, you can read our financial statements as well as current and planned investments for our region.

Gender Pay Gap

Any company with more than 250 employees must publish its gender pay gap. Here you can view Southern Water's Gender Pay Gap reports which provide a snapshot of salary data.

Environmental performance

We're committed to being transparent about our environmental performance. Here you can view our latest reports and how we're improving the way we work.

Healthy rivers and seas

We're continuously improving our transparency when it comes to reporting. Here you'll find the latest updates for our rivers and seas.

Bathing water results

Here you can view or download a summary of our bathing water results. These relate to quality and storm overflow activity in our region.

Flow and spill reporting

We want to be transparent about our performance for wastewater services. Here you can view our current and historical flow and spill data.

Pollution reporting

We're committed to being transparent about pollution. Here you can view our incident data and find out what we're doing to reduce pollution.

Final effluent compliance

Here you can find more information about final effluent compliance and view or download the latest data from our sites.

Catchment First

We're committed to protecting our natural ecosystems while providing fresh, clean drinking water to our communities.

Carbon reporting

We want to be transparent about our emissions. You can view our data and find out more information on our operational emissions here.

Water levels

The water we supply mainly comes from groundwater, rivers and reservoirs. Here you can view the latest information about their current levels.

Groundwater levels

Groundwater is water that is stored in underground aquifers and it's where most of our water comes from. View the latest groundwater levels here.

Reservoir levels

We have four reservoirs in our region. Here you can view the latest levels for each which we aim to update every week.

River levels

Find more information about water levels in the Rivers Test and Itchen and what happens when the levels drop and we're at risk of a drought.

Regional rainfall

Protecting and improving our environment

Visit the Southern Water website to find out what we're doing in our region to protect and improve our environment.

Climate Change Adaptation Report

This report discusses the potential impacts of climate change in our region and how we plan to tackle these issues now and in the future.

Natural capital

We've assessed three of our catchments to better understand how we can protect and boost our natural capital. Read more about the report here.

Environmental regulations

To ensure drinking water quality and the safe treatment of wastewater, we're required to meet high standards set by UK and European legislation.

Can I request environmental information

We publish much of our environmental information online but you can also request environmental information. Find more information on our website.

Investigations

After facing investigations by our regulators, we committed to transforming our processes. Visit our website to read more about how we've changed.

Our policies and standards

We have certain key policies and standards that we follow as a company. Here you can view or download them in full.

Bribery Statement

Here you can read our full Bribery Statement by the Board as it relates to the Bribery Act 2010.

Appointment of non-executive directors

Here you can find more information about the terms on which an appointee will serve Southern Water as a non-executive director.

Biodiversity

We’ve developed our Policy on Biodiversity to reflect our important duties to our natural world and how we’re protecting the environment.

Stakeholder engagement privacy

Here you can find more information about our privacy policy when it comes to stakeholder engagement. This includes what data we collect and why.

Developers

Here you can find more information on our privacy policy for developers and how we collect and use your data.

Household

Here you can find more information about what data we collect from our household customers and for what purpose.

HR recruitment privacy

When you apply for a job with us we may collect information about you. Here you can read more about what information we collect and why.

Cookies

We use cookies on our website to enhance its performance and deliver personalised ads. Find out more about what cookies we use and how they work.

Privacy policies

Find more information here about our privacy policies, what your rights are and how to make a complaint about how we've used your data.

Network Access Code

The Water Act 2003 extends the opportunities for competition in water supply and all non-household customers can switch suppliers.

Environment

Protecting and enhancing our environment is key to creating a resilient future for our region. Our environmental policy sets out how we can do this.

Asset strategy and planning

This policy sets out our approach to managing our assets, which is vital for delivering safe, clean, sustainable water and protecting our environment.

Guaranteed standards of service

This customer charter emphasises our commitment to our household customers. It details the minimum standards of service you can expect in our main areas of business – and the compensation payments we’ll make if we fall short of these standards from 1 October 2020.​

Enforcement and prosecution

We are committed to a fair, consistent and proportionate approach to enforcement of relevant legislation to ensure that action is taken to secure compliance.

Code of Practice

We’re proud to provide essential water and wastewater services to 4.6 million customers across Kent, Sussex, Hampshire and the Isle of Wight.

Carbon

Here you can read our policy for carbon emissions, which states how we’re going to reach net zero by 2030.

Plastics

Plastics pose a global threat to the environment and our region generally. We set out our plans for reducing plastic use in our Policy on Plastics.

Responsible business policy

This policy sets out the various ways we demonstrate our commitment and what actions we’re taking to be a responsible business.

Code of Ethics

Our Code of Ethics includes our responsibilities and values that enable us to do the right thing for our customers, stakeholders and the environment.

Sustainable and ethical trading

Our Policy for Sustainable and Ethical Trading helps us ensure that we and our supply partners continue to uphold sustainability and ethical standards.

Donations and sponsorship

This policy sets out the guidance we follow when it comes to our charity and community grants and support.

Equality, diversity and inclusion

Our Equality, Diversity and Inclusion Policy shows our commitment to recognise and value our differences, ensuring all our people can succeed together.

Compensation due to works in highways

We understand that sometimes our may disrupt you or your business. This policy details our approach to claims for any loss or damage suffered.

Employee volunteering

As part of our commitment to social responsibility, our Policy on Employee Volunteering details how our volunteering scheme works.

Our health and safety policy

This policy sets out our commitment to prioritising the health, safety and well-being of our customers, communities, colleagues and partners.

Bid Assessment

Our Bid Assessment Framework sets out our approach for assessing proposals for water and bioresources management solutions.

LandSearch privacy

Here you can find more information on what data we may collect from you when using LandSearch and why we collect it.

Catchment Schemes privacy

When you use one of our Catchment Schemes - our package of grant schemes available to reduce pollution risk - we may collect information about you.

Modern Slavery and Human Trafficking Statement

This statement details our principles for operating ethically and with integrity across our business and supply chain.

Corporate Lobbying

We adhere to strong principles when working with the UK government or other official bodies. These are set out in our Corporate Lobbying Policy.

Speak Up policy

Our Speak Up Policy is available to all working for, or on behalf of, Southern Water and can be used to raise concerns about possible misconduct.

Our regulators

We work proactively with our regulators to help overcome our challenges and plan for a resilient water future.

Investors

Here you can access the latest financial statements and compliance certificates from our investors. These are also available to download.

Corporate governance

Here you can find more information about our Board of Directors as well as the roles and responsibilities of our CEO and Chairman.

Our Control Centre

Ownership

Here you can read about Southern Water's ownership and structure.

Report a problem

If you're experiencing an issue with your water, such as a leak, flood or issue with your supply, you can report your problem here.

Thank you

Thank you for submitting your form to us! We’ll be in touch as soon as possible.

Legal

Here you can find our full terms and conditions for using the Southern Water website.

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