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Commercial

We provide a range of commercial services across our region. Here you can learn more about what we offer and how to request one of our services.

Tankered Waste

We have over 30 sites across our region that accept a range of domestic and commercial waste. Enter your postcode now to find your nearest.

Keyfob access

To access the equipment at our disposal sites, you'll need a key fob. Here you can request a new key fob or replace a lost or faulty one.

Domestic Wastes

What is domestic waste and what happens to it when it leaves your septic tank? Find out all about domestic waste procedure on the Southern Water site.

Commercial wastes

If you wish to discharge commercial waste at one of our disposal sites, you'll need to apply for permission online.

Waste Service Charges

Find out how much your domestic or commercial waste service charge will cost, and the types of tariff available, on the Southern Water site.

Trade effluent - businesses

Business trade effluent can be highly variable in strength and pose a risk to people, our network, and environment. Find out how we control this risk.

Trade Effluent - Consent

If you plan to discharge trade effluent to the public sewer, it's a legal requirement to have written consent. Learn more about consent here.

Trade Effluent - Monitoring

Sampling your trade effluent allows us to assess its strength and volume for billing and compliance. Learn about how and why we take samples here.

Trade Effluent - Charges

When calculating charges for your trade effluent, these are the factors that we take into consideration.

Trade Effluent - Meters

Learn more here about whose responsibility it is to install, maintain, and take meter readings.

Standpipes

Need a water supply outside of your usual service? You may benefit from hiring a standpipe. Learn how to order and use standpipes here.

Biosolids

Learn more about our BAS accredited biosolids recycling service for farmers and why biosolids are an effective and more sustainable choice.

Building and Developing

Here you can find more information about our building and developing services. This includes water and wastewater connections, self-lay schemes, and more.

Our services

Are you currently planning a new building project or development? We offer several services to help you get connected to our network.

Maps and Searches

If you need to locate existing pipework when planning your development, you can request a search, purchase maps, or view our own records.

Land Search

Looking for drainage or water searches for your commercial or residential property? LandSearch can help you find the information you need.

Register for Invoice account

Here you can register for an Invoice account, which you'll need to carry out CON29DW and Commercial searches.

Purchase a map

Are you planning construction works and need to know the location of the water mains? You can purchase a water map through our LandSearch portal.

Sewers and water maps

To find or purchase our sewer and water maps, visit the Southern Water site today, for the location of water mains and the public sewer system.

Planning your Development

Planning to start development but need to know the location of the water mains and public sewers beforehand? Find out how on our site.

Drainage and water searches

To learn more about how we can assist with your drainage and water searches, for both residential and commercial properties, take a look at our site.

Build out data form

If there's an issue with capacity at your development site, you'll need to fill out the build out form so we can assess the impact on our network.

Water Neutrality

New developments in the Sussex North Water Resource Zone need to be water-neutral to help protect our environment. Learn more on our website.

Notification of proposed works

For some plumbing works, you'll need to notify us in advance. Here, you can find out when you'll need to notify us using our online form.

Water Services

If you need to connect to our public water network, we're here to help. Here you can find more information about all the water services we offer.

Water Connection

If you need a new water connection, or to upgrade or split your existing one, you'll need to apply through us. Follow this guide to find out how.

Water Connection Calculator

Our handy Water Connection Calculator can help give you an estimated cost of connection to our water network.

New Water Main

If you need a new water main, you can apply for one through us. Here's a step-by-step guide to help you prepare for the application process.

Water Main Diversion

A water main diversion is essential for some construction or for the removal of an abandoned pipe. Find out about our water main diversion processes.

Connecting charging arrangements

Whether connecting to public water mains or sewage systems, there are connecting charging arrangements to pay. To find out more, visit our site.

Wastewater Services

Use this map to find the nearest tanker filling point and washout hydrant for your standpipe.

Build over a sewer

Planning on building near or over a sewer? You'll need to take some things into consideration. Find out more before you start construction.

Build over sewer formal application

If your Build Over Self-Declaration Application is denied, we'll automatically move you to a Formal Approval Application. Find out what this means.

Sewer Requisitions

If your property requires sewer access, but a third party is in the way, then you might need a sewer requisition with us. Find out more on our site.

Sewer Adoptions

If your new build or construction requires access to our sewage points, you'll need to request a sewer adoption for your property. Find out more.

First time sewerage scheme

If you need a first-time sewerage scheme, you'll need to apply for the provision of a public sewer. Here, you can find more information and apply.

Sewer Diversion

Needing to divert a sewer main? You can apply for either a developer-led or Southern Water sewer main diversion. Find out more on our site today.

Sewer Connection

Find out whether you'll need a new wastewater connection to a property, how to apply to connect to the foul sewer, and how to manage surface water.

New appointment variations

If you want to become a New Appointment and Variations company or know more about NAVs, we can help you understand the process and applications.

Self-lay Schemes

Self-lay providers need to be accredited by WIRS, see our site to learn more about self-lay schemes and their processes.

Regulations

When installing new water or plumbing systems, you'll need to follow specific regulations. You can learn more about these regulations here.

Water Regulations

Maintaining the Water Regulations' main requirements is key for the health and safety of our water sources. Find out what the requirements are.

Plumbing Systems

Plumbing systems that meet the Water Regulations ensure the health and safety of our water sources. Find out how to fit compliant plumbing systems.

RPZ Valves

RPZ valves protect against the potential contamination of water supplies. Here you can find our requirements for installing RPZ valves.

Help and resources

Here you can access resources for our developer services, including technical guidance, health and safety requirements, and levels of service.

Levels of service

Water UK has set standards that all water companies need to adhere to. To find out what these regulations are, see the Southern Water site today.

Health and Safety

To avoid risks during building and development-related work, we require that you follow our health and safety guidance.

Retailers

Here you can access information about our services for water retailers and what to expect when working with us.

Trade effluent - retailers

Here you can find out what trade effluent is, and what you need to know if you're planning to discharge it into our sewers.

Retail Portal Help Guide

If you need to reset your password or raise an issue you're having with our water retailer portal, you can get in touch here.

Working with us

We're committed to making working with us simple and straightforward. Here, you can access all information and policies for water retailers.

Our Retailer Commitment

Find more information about how we work with water retailers, including our engagement commitment, service level offering and reporting metrics.

Engagement Policies

Access our engagement policies and RWG good practice guides for water retailers here.

Accredited Entities

To carry out temporary disconnection/reconnection and meter exchange activities, you'll need to become an accredited entity. Learn how to apply here.

Alternative Eligible Credit Support

We currently offer four alternative eligible credit support arrangements for our non-household customers. Read more about them here.

Smart Metering Strategy

Our smart metering strategy for non-household customers is key for a resilient water future. Read more about our plan here.

SuDs Community Fund

Become an environmental champion and help reduce flooding and storm overflows in your area with innovative sustainable drainage systems (SuDS) funded by Southern Water.

Our Region

Find out what we're doing to upgrade our sites and protect our water environment, or plan a day out to one of our reservoirs or heritage sites.

Days Out

Explore, get involved, and learn about our water history at a recreational site or reservoir near you. Visit our website to start planning your trip.

Our reservoirs

We have four key reservoirs in our region that have much to offer. Find more reservoir information and start planning your trip on our website.

Powdermill Reservoir

Plan a day trip to Powdermill Reservoir's surrounding ancient woodland or fish for rainbow trout with the Hastings Fly Fishers Club.

Darwell Reservoir

Plan a trip to the peaceful woodlands surrounding Darwell Reservoir, just to the southwest of Robertsbridge.

Weir Wood Reservoir

Weir Wood Reservoir near East Grinstead is a popular spot for a family day out. Find out more about what to do while you're there.

Bewl Water

Plan a trip to Bewl Water Reservoir, where there's plenty of beautiful scenery to enjoy and thrilling activities to try.

The steam engines of Brede

Plan your day trip to the Brede Water Heritage site, where you can see the history of British steam engineering in action.

Testwood Lakes

Plan a relaxing day out with your family at the nature reserve at Testwood Lakes, just outside of Southampton.

Twyford Waterworks

With heritage steam engines, nature trails, and themed open days, Twyford Waterworks is a wonderful family day out. Visit our website to learn more.

Clean Rivers and Seas Task Force

The Clean Rivers and Seas Task Force is helping us reduce the use of storm overflows in our region. Read more about its latest projects.

Beachbuoy historic release table

This historic release table shows current and past storm overflow activity relating to our coastal bathing waters.

Beachbuoy

Track near real-time storm overflow activity in our coastal bathing waters with this interactive map.

Storm Overflows

We use storm overflows during periods of heavy rain to avoid flooding and sewage back-ups. Learn more about what we're doing to reduce their use.

Pathfinders

The goal of our Pathfinder projects is to reduce the use of storm overflows. Learn more about how they work and our current projects here.

Deal, Kent

Our Pathfinder project in Deal, Kent aims to deal with the challenge of surface water and reduce the risk of flooding in the area.

Margate, Kent

Our Pathfinder project in Margate aims to better manage surface water and reduce the use of storm overflows in the area.

Fairlight, East Sussex

We're working with local communities in Fairlight to manage surface water run-off and reduce the risk of flooding and the use of storm overflows.

Pan Parishes, Hampshire

Our Pathfinder project in the Pan Parishes in Hampshire aims to reduce groundwater infiltration and the need for disruptive tankers and pumping.

Bosham, West Sussex

The goal of our Pathfinder project in Bosham is to reduce the use of storm overflows which are impacting the Chichester Harbour area.

Whitstable (Swalecliffe), Kent

We're working alongside local communities and representatives in Whitstable, Kent to reduce storm overflow releases by 20% by 2025.

How can you and your community get involved?

While our Clean Rivers and Seas Task Force delivers our pathfinder projects, you can also help to reduce the use of storm overflows.

Rivers and Seas Watch Information

Rivers and Seas Watch is our interactive, near real-time web app designed to help you stay informed about any storm overflow releases at nearby bathing waters.

Improvements in your area

To improve our water environment, we're investing in our network across the region. Find out what we're doing near you.

Hampshire

We're upgrading our network in Hampshire so that we can continue to provide a reliable water supply while protecting the natural environment.

Otterbourne Water Supply Works improvements

We've upgraded our equipment at Otterbourne so that we can continue to provide reliable drinking water supplies in the future.

North Hampshire sewer network improvements

We've improved North Hampshire's sewer network to help protect against issues such as overflowing and flooding.

West Wellow Wastewater Treatment Works improvements

We're improving West Wellow Wastewater Treatment Works to increase capacity and reduce the use of storm overflows.

Candover Drought Order Scheme

This scheme forms part of our commitment to protecting the Test and Itchen in the event of an extreme drought.

Increasing capacity at Woolston Wastewater Treatment Works

We're building an underground shaft at Woolston Wastewater Treatment Works to increase stormwater capacity and protect Southhampton Water.

Kiln Lane, Brambridge

Kiln Lane has previously been impacted by flooding after heavy rain. We're taking action to reduce the risk of flooding now and in the future.

Winchester Road, Southampton

We've renewed the water main on a section of the A35 (Winchester Road) in Southampton so that we can improve the water supply in this area.

Testwood Water Supply Works

We're undertaking a major £50 million project at Testwood to ensure we can provide a high-quality supply of drinking water in the future.

Woolston Wastewater Treatment Works transformation

Our multi-million-pound redevelopment project at the Woolston site ensures that it can continue to service the area for many years to come.

Improving how we treat wastewater in the New Forest

We're investing £30m to improve the functioning of key sites in the New Forest and reduce the environmental impact on the local area.

Sussex

Our upgrades in Sussex will help to improve our treatment processes, reduce flooding and make our water supplies more resilient.

Hastings

We’re investing £9.3 million across several sites in Hastings and Bexhill-on-Sea to improve the sewage network and the way it operates.

Pelham Pipe, Denmark Place

We completed repairs and improvements to Pelham Pipe in 2023 which means it will no longer get blocked by shingle.

Amsterdam Way to Cinque Ports Way

The main sewer in this area has suffered several bursts since 2016. We're making improvements to stop this from happening in the future.

Furnace Drive, Crawley

We've invested £300,000 to replace 600m of old water mains in Hawth Avenue and Furnace Drive in Crawley.

Pagham wastewater site improvements

We’re investing £20 million in our Pagham site to ensure that it can service new housing developments and improve the quality of treated water.

Lancing sewer pipe relining

Our sewer relining work in Lancing will reduce the risk of flooding in the area. Here you can find the latest updates of our ongoing works.

East Worthing Wastewater Treatment Works improvements

We're investing in our East Worthing Wastewater Treatment Works to provide long-term solutions to issues at the site.

Serving new developments in Chichester

We're making network improvements in the Chichester area so that we can provide water and wastewater services to new properties.

Mannings Heath

We're making improvements to our network at Mannings Heath so that we can treat wastewater to a much higher standard.

Netherfield Road, Battle

We're installing a new pipeline in this area. Here you can find the latest updates from our ongoing works along Netherfield Road.

Improvements at Battle Wastewater Treatment Works

We're spending £7.8 million to increase capacity and improve the quality of treated water at Battle Wastewater Treatments Works.

Horsham Wastewater Treatment Works improvements

We're upgrading our Horsham wastewater site to improve our treatment processes and protect the local environment.

Bewl Water Upgrade Scheme

Bewl Water is a key drinking water source and this upgrade scheme will help to increase its resilient in the face of climate change.

Isle of Wight

Our work in the Isle of Wight aims to reduce bursts, ensure a reliable water supply in your community and protect the environment.

Ashey Road, Ryde

After a burst main left this area without water, we've taken action to make sure it doesn't happen again in the future.

Staplers Road, Newport

We've invested in our network in Staplers Road, Newport to reduce the risk of flooding and improve the reliability of the water supply.

Pitts Lane, Ryde

We've replaced 500 metres of old water mains in Pitts Lane to reduce bursts and ensure a reliable water supply.

River Yar, Sandown

We've installed eel screens in the River Ya in Sandown to help protect the critically endangered European eel.

Kent

Our work in Kent includes investing in Thanet’s sewers, as well as environmental upgrades and wastewater treatment schemes.

Margate and Broadstairs Resilience Scheme

Since 2014, we’ve invested £12 million in our pumping stations at Margate and Broadstairs, and our treatment facilities at Weatherlees Hill.

Replacing water mains in Deal

Our work to replace ageing water mains in Deal will help to improve the reliability of the area's water supply.

Kent sewer upgrades

We’re investing £18 million in Kent's sewer network to prevent flooding in your communities and protect the environment.

Where water comes from

Learn more about how we get water from the environment to your taps, and how we clean your wastewater so it's safe to return to the environment.

Help and support

Need help with your water, wastewater, account or bill?

Contact Us

Whether you’d like to make a general enquiry, offer us feedback or make a complaint, you can do so here.

Submit a query Developer Services

If you need any extra support with your application or have a query about your development, you can contact our developer services team here.

Request a call back Developer Services

If you need more support with making an application or have any other queries, you can request a callback here.

Retailer Login

Submit, track, and manage forms online with our dedicated portal for water and wastewater retailers.

My Account Login

Pay bills, track your usage, submit meter readings, get advice and more with your online household customer account.

Developer Portal

Log into GetConnected to submit applications, review the progress of ongoing applications, and get in touch with our team.

Landlord Portal

Create an account with Landlord TAP to quickly and easily manage tenant and property details.

With hotter summers and less rainfall, the water in our rivers, aquifers and reservoirs gets topped up less often. And a growing population in our region means we have more people and less water to go round.

Saving water in your business

If you’d like to save water in your business, we’d love to help! Visit the Southern Water site to find out more about our water-saving schemes.

Case studies

We're working with businesses across our region to help them reduce their water consumption and lower their bills.

South Downs Leisure

Our water saving visits to businesses have helped South Downs Leisure save over 10,000 litres of water per day.

Go-Ahead Group

We're excited to be working with the Go-Ahead Group to help reduce water usage at two of their sites.

Theatre Royal Winchester

Our Business Partnership Fund is helping the Theatre Royal Winchester become more water-efficient.

Littlehampton Golf Club audit

We’re helping Littlehampton Golf Club with a huge project to save water. You can read the full case study on the Southern Water website.

Amex Water Saving Audit

We carried out a Water Audit at the Amex Stadium, which helped the club save over 40,000 litres of water a day.

Water Butts Scheme

Business Partnership Fund

Our Business Partnership Fund can help you turn your water-saving ideas for your business into a reality.

Water saving calculator

Our easy-to-use water-saving calculator can help you estimate how much water and energy you’re using at home.

Water-Saving Audits

Our NHH Audit Programme can help your business save water. Find out how to register your interest in the programme on the Southern Water website.

About us

We've got huge ambitions to build a positive future for our region. Find out more about the people, policies and plans that are helping us get there.

Education

We're excited to be able to offer free talks, workshops and outdoor learning to help students and communities learn more about water.

Waterwise and Sewerwise Talks

We're keen to teach our communities all about the water cycle in our region. Fill out the form on this page if you'd like to request a free talk.

Our River, Our Water

Get your class into the outdoors with these free education sessions for local schools that teach kids about our rivers and how to save water.

Beyond the Drain

Give your school pupils a glimpse at the important work that happens at our wastewater treatment works with this special behind-the-scenes tour.

Careers

Careers that empower people.

Open Days

Attend an open day for a wealth of opportunity in a broad range of roles with real meaning and purpose.

Graduate Opportunities

Graduate programmes that provide the highest level of support, to give you a flying start to your career. Find out more here.

Apprentice Opportunities

Apprentice programmes designed to provide the highest level of support, to give you a flying start to your career.

Ex Military (Join our ranks)

Time in the military equips you with a unique blend of skills and knowledge perfectly suited to a new and exciting career with Southern Water.

Work experience

Apply to our work experience program. It's because the work we do really matters that Southern Water can be a rewarding place to work.

Customer and Community

Delivering projects involving wastewater, above ground plants and below ground pipes, we work on important schemes that benefit the wider community.

Engineering and Construction

Delivering projects involving wastewater, above ground plants and below ground pipes, we work on important schemes that benefit the wider community.

IT, Data and Projects

We’re shaping a future proof IT, analytics and project function that will change the way we operate forever. Be part of it.

Procurement and Commercial

Shaping sustainable supply chains, we provide our people with the tools and processes they need to grow, learn and become the best they can be.

Wastewater Treatment & Asset Management

Boosting resilience to reduce pollution and leakages – and increase the reliability of this vital service.

Water Operations

We have a diverse team of dedicated technical professionals working in the field and on our sites 24 hours a day, 7 days a week.

Get involved

Learn more about what we're doing to support our communities and how you can get your school, community group or business involved too.

Insight

We use several different methods throughout the year to engage with our customers and stakeholders. We use these insights in our decision-making.

Stakeholder

Across our region, we engage with several stakeholders including politicians, local councils and community groups to help us deliver our priorities.

Customer

We believe in giving our customers a voice in our decision-making, which is why we use multiple methods all year round to gain customer insights.

Volunteering

Our team has been getting stuck into various volunteering projects around the region. Learn more here and get in touch if you'd like our support.

Events

Find out more about how our Community Ambassadors are getting involved in local events to help advise our customers.

Grants

We're helping to look after our communities with grants and funding designed to support businesses, community centres and individual customers.

Charities

Our charity partners are doing amazing work to support people and communities in and around our region. You can find out more about their work here.

Partnerships

Hardship Fund

If you're experiencing financial difficulty and are struggling to cover your bills, our Hardship Fund may be able to help provide relief.

Community Centre Grant

Our Community Centre Grant helps to support independent community spaces with their energy bills so that they can continue to provide vital services.

Our suppliers

Our suppliers play an important role in helping us deliver improvements across our network and a better service for our customers.

Our plans

Our short, medium and long-term business plans set out what steps we're taking and investments we'll be making to protect our region and water supply.

Drought Plan

If there’s a drought in our region, we need to have a plan in place for how we’ll maintain supplies while minimising the impact on the environment.

Long-Term Priorities

Our Long-Term Priorities set out how we plan to meet future challenges while protecting our environment and delivering a reliable service.

Water Resources Management Plan

To protect our water supplies and the environment, we've created a plan to predict what water we'll need in the future and how we can secure it.

Drainage and Wastewater Management Plans

We've created the first DWMPs for our 11 catchments. These set out what we're doing to protect and improve our environment and services in the future.

DWMP Strategic Context

Drainage and wastewater services are essential for a strong economy, safe society and a healthy environment.

Planning objectives

Who we have worked with

Risk Based Catchment Screening

Baseline Risk and Vulnerability Assessment

Regional BRAVA risk maps

Technical summaries

Strategic Environmental Assessment

Strategic Environmental Assessment (SEA) is a process for plans and programmes to undergo an environmental assessment to determine the likely significant effects on issues such as biodiversity, climatic factors, human health, population, cultural heritage (including archaeology), air, material assets, landscape and water.

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