How to find and fix leaks in your house

If you think there may be a leak in or around your home, this guidance will help you identify it and show you what steps to take next.

Where's my stop tap?

If there's an emergency, you may need to know where your internal and external stop taps are. This short guide can help you find them.

I've repaired a leak

If you had a leak within your home's boundary and you've repaired it, you'll need to let us know using this form.

Re-laying your supply pipe

Replacing your supply pipe is often the most cost-effective long-term solution after finding a leak. Read our guidance on re-laying a supply pipe.

What we're doing to minimise leaks

Leaks are a source of major water loss on our network. Find out what we're doing to detect and repair them and reduce leaks in the future.

My water looks, smells, or tastes unusual

There are many reasons why your water may become discoloured, or have a different taste or smell. Enter your issue here to learn how to resolve it.

How do we fix leaks?

Once a leak has been reported, we'll do our best to repair it as soon as possible. Read more here about our process for fixing leaks.

Bag it and bin it

What should or shouldn't be flushed down your toilet? Follow this simple advice to help us prevent blockages in our sewers.

Managing fat, oils and grease (FOG - Food Businesses)

Carelessly disposing of fat, oil and grease (FOG) can damage the sewer network and result in prosecution. Read our advice for managing FOG.

How to prevent blockages

Putting the wrong things down drains and toilets causes around 10,000 blockages a year in our region. Here are our tips for avoiding blockages.

I want to report a blocked or flooded sewer

If you see a blocked or flooded sewer, reporting it can be a big help in allowing us to identify and resolve the problem quickly.

Faulty plumbing in your home

Misconnections can lead to pollution in the environment. Learn more here about misconnections and how to check that you're connected properly.

I have a blocked drain

Follow these steps when you have a blocked sewage pipe outside your house and get tips for avoiding blockages in the future.

Surface water rebate

If rainwater from your property doesn't drain into the public sewer, you may qualify for a reduction in your charges, known as a surface water rebate.

How to find and read your water meter

If you want to submit your meter reading online, follow this advice on where to find your water meter and how to read it.

Landlords

You can now easily manage property, tenancy and billing details online through the Landlord TAP portal.

Home assistance cover

Find out more about home assistance cover for burst pipes, blocked toilets and other plumbing and drainage issues.

How to avoid bogus callers

Get advice on how to check the identity of our representatives and avoid bogus callers at your home.

Update your Priority Services details

Fill out this form if you need to update your Priority Services details, including if you no longer require Priority Services.

Priority Service Register

Joining our Priority Services Register means our staff will know how to best support your individual needs. Find out more and apply here.

Extra help and support

If you need extra assistance with water bills or correspondence, we offer a range of Priority Services. Find out more about what's available.

What if I can't pay my bill?

If you're struggling to pay your water bill, we're here to support you. Find out more information and advice on what assistance is available.

Spreading the cost of your bill

If you're having trouble paying your water bill, we can help. Learn more here about spreading the cost of your bill through a payment plan.

How would you like to pay

We offer different ways to pay your water bill, so you can choose the one that works best for you. Visit our website to find out more.

Wastewater-only bills

Sometimes another company will supply your water and we'll only provide wastewater services. Find more information here about wastewater-only charges.

Average water use and cost

Use this guide to get an idea of what your average monthly or yearly water bill may be, based on the size of your household and average usage.

How we calculate your bill

There are a few different ways we calculate water charges based on your property and water supply. View or download all our charges information here.

My property is flooded

We're here to help if your property has been flooded. Here you can find advice and guidance on what steps to take next.

Tell us about a bereavement

We're sorry to hear about your loss and we're here to help. You can use the form on this page to quickly and easily change or close the account.

What to do when you're moving home

If you've just moved home, you can create an account, update your details, get a final water bill or close your account here.

Apply for a water meter

A water meter can help you understand your water usage, detect leaks, and potentially save you money. You can apply for a water meter here.

Submit a meter reading

We read most of our water meters remotely, but you can also take a reading yourself and submit it online. Here's how to submit your reading.

External flooding claim

If flooding from the public sewer has affected your property, you may be able to make a claim. Find out more information and submit a claim here.

Find an approved plumber

Whether it's an emergency or you need services for building works, you should always use an approved plumber. Search for a plumber near you now.

Water saving home visits

Find more information about what to expect from one of our water-saving home visits.

How to fix a dripping tap

Dripping taps can waste a huge amount of water but they can also be a simple fix. Read our step-by-step guidance on how to replace your tap's washer.

How to save water in your garden

Find out what simple changes you can make in your garden to save water and make a big difference.

How to save water in your home

Small changes to your daily routine can help you save a lot of water and money. Try following these tips to start saving today.

Save water in hot weather

When it's hot out, demand for water can dramatically increase. Here are some of our top tips to keep saving water during hot weather.

How to stop your pipes freezing

Lagging your pipes is a simple and cost-effective way to protect them from the cold weather. Follow our step-by-step guidance on how to do it.

Who is responsible for flooding?

Many different agencies have a part to play in flood prevention and recovery. Learn more here about who is responsible for what.

Prepare your home for winter

Here are our top tips for preparing your home for the winter and protecting your pipes against potential damage.

Report a leak in a public place

If you spot a leak in a public place, this guide can help you identify the leak and find out what to do next.

Temporary use ban advice

To protect our water sources and supply, we may need to introduce restrictions. Find out more about TUBs and what they mean for you.

Fat, oils and grease

Blockages caused by fat, oil and grease cost the UK about £90 million each year. Learn more about what you can do at home to help prevent them.

I don't understand my bill

If you're having trouble understanding your metered, unmetered or assessed water bill, you can find helpful explanations here.

How we keep your pipes clean

We use flushing to remove built-up sediment from pipework. Read more here about flushing and how it might affect your water supply.

Drinking water standards

We carefully test and monitor our water supplies to ensure safe and high-quality drinking water. Learn more about how we do this.

Hard water checker and full water quality report

Use our postcode checker to find out the water hardness in your area and read our tips on how to avoid limescale.

Is there lead in my water?

Lead in your drinking water can pose a serious health hazard. Learn more about identifying lead plumbing and what to do if you think you have it.

How much chlorine is in my water?

During the treatment process, we add small amounts of chlorine to make sure your water is safe to drink. Visit our website to learn more.

I have low water pressure

Read more about why there may be low water pressure in your house and what you can do to increase it.

Stagnant water advice

Find more information on what steps you should take to restore safe water supplies after a reduction of water use or vacancy in a premises.

I have no water

We'll do everything we can to get running water back to your home. Follow these steps to identify the problem and get live updates from us.

The Wastewater Process

Learn more about the lengthy screening and treatment process your wastewater goes through before we return it to the rivers and sea.

Leakbot Trial

Trialling innovative ways to tackle leaks