Rivers and Seas Watch FAQ

Explore our frequently asked questions about Rivers and Seas Watch

Arun and Western Streams River Basin Catchment

Find out more information about the process of creating the first Drainage and Wastewater Management Plan (DWMP) for the Arun and Western Streams.

Adur and Ouse Catchment

Find out more information about the process of creating the first Drainage and Wastewater Management Plan (DWMP) for the Adur and Ouse Catchment.

Cuckmere and Pevensey Levels Catchment

We've created the first Drainage and Wastewater Management Plan (DWMP) for Cuckmere and Pevensey Levels to protect the area and reduce future risk.

East Hampshire River Basin Catchment

The first Drainage and Wastewater Management Plan (DWMP) for the East Hampshire Catchment aims to identify risks and solutions for the area.

Isle of Wight Catchment

We've created the first Drainage and Wastewater Plan (DWMP) for the Isle of Wight. This aims to identify risks and improve and protect the area.

Medway River Basin Catchment

We've created the first Drainage and Wastewater Management Plan (DWMP) for Medway, which aims to reduce future risk and improve the area.

New Forest River Basin Catchment

We've created the first Drainage and Wastewater Management Plan (DWMP) for the New Forest, which aims to protect, improve and reduce risk in the area.

North Kent River Basin Catchment

We've created the first Drainage and Wastewater Management Plan (DWMP) for the North Kent Catchment, which aims to protect and improve the area.

Rother Catchment

We've created the first Drainage and Wastewater Management Plan for the Rother. This plan aims to protect and improve the area and reduce future risk.

Stour River Basin Catchment

We've created the first Drainage and Wastewater Management Plan (DWMP) for the Stour Catchment, which aims to improve the area and reduce future risk.

Test and Itchen River Basin Catchment

We've created the first Drainage and Wastewater Plan (DWMP) for the Test and Itchen Catchment, which aims to improve the area and reduce future risk.

Investigations

After facing investigations by our regulators, we committed to transforming our processes. Visit our website to read more about how we've changed.

Appointment of non-executive directors

Here you can find more information about the terms on which an appointee will serve Southern Water as a non-executive director.

Biodiversity

We’ve developed our Policy on Biodiversity to reflect our important duties to our natural world and how we’re protecting the environment.

Stakeholder engagement privacy

Here you can find more information about our privacy policy when it comes to stakeholder engagement. This includes what data we collect and why.

Developers

Here you can find more information on our privacy policy for developers and how we collect and use your data.

Household

Here you can find more information about what data we collect from our household customers and for what purpose.

HR recruitment privacy

When you apply for a job with us we may collect information about you. Here you can read more about what information we collect and why.

Cookies

We use cookies on our website to enhance its performance and deliver personalised ads. Find out more about what cookies we use and how they work.

Environment

Protecting and enhancing our environment is key to creating a resilient future for our region. Our environmental policy sets out how we can do this.

Asset strategy and planning

This policy sets out our approach to managing our assets, which is vital for delivering safe, clean, sustainable water and protecting our environment.

Guaranteed standards of service

This customer charter emphasises our commitment to our household customers. It details the minimum standards of service you can expect in our main areas of business – and the compensation payments we’ll make if we fall short of these standards from 1 October 2020.​

Enforcement and prosecution

We are committed to a fair, consistent and proportionate approach to enforcement of relevant legislation to ensure that action is taken to secure compliance.

Code of Practice

We’re proud to provide essential water and wastewater services to 4.6 million customers across Kent, Sussex, Hampshire and the Isle of Wight.

Carbon

Here you can read our policy for carbon emissions, which states how we’re going to reach net zero by 2030.

Plastics

Plastics pose a global threat to the environment and our region generally. We set out our plans for reducing plastic use in our Policy on Plastics.

Responsible business policy

This policy sets out the various ways we demonstrate our commitment and what actions we’re taking to be a responsible business.

Code of Ethics

Our Code of Ethics includes our responsibilities and values that enable us to do the right thing for our customers, stakeholders and the environment.

Sustainable and ethical trading

Our Policy for Sustainable and Ethical Trading helps us ensure that we and our supply partners continue to uphold sustainability and ethical standards.

Donations and sponsorship

This policy sets out the guidance we follow when it comes to our charity and community grants and support.

Equality, diversity and inclusion

Our Equality, Diversity and Inclusion Policy shows our commitment to recognise and value our differences, ensuring all our people can succeed together.

Compensation due to works in highways

We understand that sometimes our may disrupt you or your business. This policy details our approach to claims for any loss or damage suffered.

Employee volunteering

As part of our commitment to social responsibility, our Policy on Employee Volunteering details how our volunteering scheme works.

Our health and safety policy

This policy sets out our commitment to prioritising the health, safety and well-being of our customers, communities, colleagues and partners.

Bid Assessment

Our Bid Assessment Framework sets out our approach for assessing proposals for water and bioresources management solutions.

LandSearch privacy

Here you can find more information on what data we may collect from you when using LandSearch and why we collect it.

Catchment Schemes privacy

When you use one of our Catchment Schemes - our package of grant schemes available to reduce pollution risk - we may collect information about you.

Modern Slavery and Human Trafficking Statement

This statement details our principles for operating ethically and with integrity across our business and supply chain.

Corporate Lobbying

We adhere to strong principles when working with the UK government or other official bodies. These are set out in our Corporate Lobbying Policy.

Speak Up policy

Our Speak Up Policy is available to all working for, or on behalf of, Southern Water and can be used to raise concerns about possible misconduct.