Stage one - call us
The first stage is to call us
The easiest and quickest way is to call us on 0330 303 0223 and speak to one of our friendly and helpful team. We're open Monday to Friday 9am - 5pm.
If you have a water or sewerage issue we're available 24/7 on 0330 303 0368.
What will happen
We'll listen to the problem and do our best to resolve your issue there and then.
We'll find the cause of the problem to see what can be done to help and try to find the best solution possible.
If you are not happy with the solution proposed, you can ask for your issue to be escalated. Your dedicated escalations advisor will handle your problem from this point onwards, working with you to find a suitable resolution.
If you are not happy with the solution proposed, you can ask for your problem to be escalated. Your dedicated escalations advisor will handle your issue from this point onwards, working with you to find a suitable resolution.
We'll do everything we can to try and resolve your problem, some things however are outside of our control. If we can't resolve the issue to your satisfaction, we'll fully explain why.
If you're still unhappy you can inform your escalations advisor that you would like problem to be escalated.
Alternatively you can Chat to us, WhatsApp us or fill in our contact form and we'll give you a call to ensure we understand your issue fully and try to resolve things over the phone.
If we can’t get hold of you, we’ll send you a written reply within 10 working days. Our reply will include a phone number and the name of the person dealing with your issue should you wish to discuss any aspect of our response.
If you’re unhappy with the outcome of your problem and write to us again, your problem will be reviewed by one of our specialists.
