Our policies and standards
Here you can view or download our key policies and standards, which guide how we operate as a business.
Asset strategy and planning
Here you can read our full policy on asset strategy and planning, which sets out our approach to managing our assets.
Bid Assessment Framework
Here you can view or download our Bid Assessment Framework for water management and bioresources proposals.
Biodiversity
Here you can read or download our policy on biodiversity. This policy reflects our commitment to protecting and enhancing the environment.
Carbon
Our policy on carbon sets out our commitment to reduce our emissions and reach net zero.
Code of Ethics
Our Code of Ethics sets out our values and responsibilities so that we can always do the right thing and continuously improve.
Code of Practice
Here you can view our Code of Practice for household customers, which details the standards of water and wastewater services you can expect from us.
Compensation due to works in highways
Here you can find more information on how we deal with claims for loss or damage as a result of work we’ve carried out on a public highway.
Corporate Lobbying Policy
Here you can find our full Corporate Lobbying Policy for working with the UK government and other official bodies.
Donations and sponsorship
We believe in giving back to our communities through donations and sponsorship. This policy helps us select the causes that align closely with our own values.
Employee volunteering
Our employee volunteering scheme supports charities and communities by encouraging our employees to get involved.
Enforcement and prosecution
We're committed to a fair, consistent and proportionate approach to enforcement of relevant legislation to ensure that action is taken to secure compliance.
Environment
This policy sets out our plans for protecting the environment in the years ahead.
Equality, diversity and inclusion
This policy enshrines our commitments to equality, diversity and inclusion in our company's policies, processes and practices.
Guaranteed standards of service
This customer charter emphasises our commitment to our household customers. It details the minimum standards of service you can expect in our main areas of business – and the compensation payments we’ll make if we fall short of these standards from 1 October 2020.
Health and safety
Here you can read our full policy on health and safety and the values that underpin our approach to ensuring health, safety and wellbeing for all.
Modern Slavery and Human Trafficking Statement
This statement includes what we do as a business to identify risks and prevent all modern slavery and human trafficking across our operations.
Network Access Code
The Water Act 2003 extends the opportunities for competition in water supply. All non-household customers can switch suppliers. Our Network Access Code sets out the basis on which we'll allow alternative suppliers to access our network.
Plastics
This policy sets out what we’re going to do to reduce our use of plastics.
Responsible business
Here you can view or download our policy on being a responsible business, which sets out how we incorporate our core values into everything we do.
Speak Up Policy
All our employees and those who work on our behalf are entitled to Speak Up if they see, hear or read any potential misconduct within our business.
Sustainable and ethical trading
Our policy on sustainable and ethical trading demonstrates the values that we and our supply partners are committed to.