Understanding bill increases

Why is my bill going up?

Bills are increasing and we understand this may be worrying. We're here to help explain the increase, where the money will be spent and how we can support you.

How to find and read your water meter

Here's how to locate your meter, take an accurate reading, and familiarise yourself with the latest Automated Meter Reading (AMR) technology.

Save a little water

Water is essential to our daily lives, but we only have a limited amount of it. By using less, you can help to protect the environment and future supplies. Here’s a few tips to help save water and money off your bill.

How we calculate your bill

Here you can find more information about how we calculate charges for our household customers.

What to do when you're moving house

Here's what to do if you're moving home and need to create, change, or close an account.

Priority Services Register

If you have any extra individual needs, such as an illness or other impairment, you can apply to join our Priority Services Register.