Extra help and support

We understand that sometimes you may need a bit of additional assistance, especially in the event of a water shortage.

Our range of priority services are designed to help. Find out more about the extra support we can offer below, as well as how to register for priority services.

How we communicate with you

We can send your bill or correspondence in large print or Braille, or provide a talking bill service, phoning you to tell you how much it is before posting it.

If you are deaf, hard of hearing or have speech difficulties you can use:

  • A Minicom service, available on 0330 303 1265 (calls charged at local rate) from 8am–7pm, Monday to Friday, and 8.30am–2pm on Saturday
  • Type talk relay service

Your security

We can arrange for your bill to be sent to someone chosen by you. This may be helpful if you find it difficult to handle, read or understand your bill.

Help with your meter reading

If we supply your water and you find it difficult to reach and read your water meter, we can arrange for it to be read regularly – we can send you details of the readings.

If you'd like us to visit

Our employees are trained to offer friendly, helpful advice on anything to do with our water and wastewater services.

We can arrange for someone to visit you at home at a convenient time for advice on saving water, paying your bills and more.

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