Why is there more than one type of water bill?
There is more than one type of bill because it depends on how we calculate what you pay. That, in turn, depends on whether you’re metered, unmetered or ‘assessed’.
There are three types of bill and we call them simply ‘metered’, ‘unmetered’ and ‘assessed’. Take a look at the top of your bill: it’ll tell you which one you get.
I’m metered but you only take away my used water
If you’re metered, but have a different water supplier then that means we’re only providing a wastewater service to you (that’s all the dirty water that ends up in your drains and can include runoff rainwater). In this instance, we calculate what you pay based on the meter readings given to us by your water supplier.
I have a question about my bill that isn’t covered here
Try talking to us via our Live Chat or send us an email using our contact form.