Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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Need help?

Type your question into the box below or see what other customers often ask.

Report a leak

If you spot a water leak, please:

Complete our form

Or call our 24-hour Leakline

0800 820 999



For water supply or wastewater emergencies, blocked drains or possible pollution, call:

0330 303 0368

(Calls charged at local rate)

Contact us

If you have a query or want some advice, we're here to help. Here's how to get in touch.

Your Account

Manage your account online by signing up to 'Your Account'. You can:

  • pay your bill
  • change your account details
  • check your usage history
  • view your bill
  • submit a meter reading
  • and more.



Automated telephone service

0330 303 1263

Calls charged at local rate
Available 24 hours a day, seven days a week

Billing and account enquiries

0330 303 0277

Calls charged at local rate
Monday to Friday, 8am-7pm and Saturday, 8.30am-2pm. Closed on Sundays and Bank Holidays.

Water and wastewater enquiries

0330 303 0368

Calls charged at local rate
Monday to Friday, 7am-9pm and Saturday and Sunday, 7.30am-10.30pm

If you have a complaint

We work hard to offer you the best possible experience, but sometimes we don’t get it right.

If you’re unhappy with the service you’ve received from us and would like to make a complaint please call:

0330 303 0223


There are a number of other forms that can be completed quickly and easily.


We're working harder to improve our service as sometimes we get things wrong. We rely on your feedback to help us focus on things that matter most to you.



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