Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
 
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Report a leak

If you spot a water leak, please call our 24-hour Leakline:

0800 820 999

(Freephone)

Or

0330 303 0146

(Calls charged at local rate)

Emergencies

For water supply or wastewater emergencies, blocked drains or possible pollution, call:

0330 303 0368

(Calls charged at local rate)

Contact us

If you have a query or want some advice, we're here to help. Here's how to get in touch.

Phone

Automated telephone service

0330 303 1263

Calls charged at local rate
Available 24 hours a day, seven days a week

Billing and account enquiries

0330 303 0277

Calls charged at local rate
Monday to Friday, 8am-7pm and Saturday, 8.30am-2pm.
Closed on Sundays and Bank Holidays

Water and wastewater enquiries

0330 303 0368

Calls charged at local rate
Monday to Friday, 8am-7pm and Saturday, 9am-1pm

 

Your Account

Manage your account online by signing up to 'Your Account'. You can:

  • pay your bill
  • change your account details
  • check your usage history
  • view your bill
  • submit a meter reading
  • and more.
     


There are a number of other forms that can be completed quickly and easily.


Email

We're working harder to improve our service as sometimes we get things wrong. We rely on your feedback to help us focus on things that matter most to you.

 
 
 
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