Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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Essentials Tariff

Our Essentials Tariff is designed to help customers who are struggling to pay their water services charges. It provides a discount of at least 20 per cent on future bills.

For customers who receive their water supply from us

If you receive both water supply and wastewater services from us, you will qualify for our Essentials tariff if:

  • your annual water services charges represent at least 3 per cent* of the total income for your household after deducting tax and housing costs, or
  • you and anyone living with you are in receipt of pension credit.


* If you only receive water supply services from us, you will qualify for our Essentials tariff if your annual water supply charges represent at least 1.1 per cent of the total income for your household after deducting tax and housing costs.

If you qualify for our Essentials tariff we will provide you with a discount on the charges we make to you. If you qualify through pension credit, we will provide you with a 20 per cent discount. Otherwise, the level of discount will be between 20 per cent and 90 per cent, depending on how much of your household income you are spending on our charges. 

For customers who receive their water supply from another company

If you receive your water supply from another company and your sewerage services from us, and you have been accepted on to the financial assistance tariff provided by your water supply company, you will automatically qualify for our Essentials tariff. Your water supply company will notify us if it accepts you on to its financial assistance tariff.

If you don’t qualify for your water supply company’s financial assistance tariff, or if they don’t offer one, then you may apply to us direct for help with your sewerage services charges. In these circumstances, you will qualify for our Essentials tariff if:

  • your annual sewerage charges represent at least 1.9 per cent of the total income for your household after deducting tax and housing costs, or
  • you and anyone living with you are in receipt of pension credit.


If you qualify for our Essentials tariff we will provide you with a 25 per cent discount on your sewerage charges. 

How to apply


Alternatively call our Affordability team on 0800 027 0363.

To help us establish whether you qualify for the tariff, you must provide us with information about your household income, housing costs, and the number of people living in your home.

If you qualify, help with your charges will start from the date you applied for our Essentials tariff. After 12 months we will contact you to review your circumstances, and to decide whether the Essentials Tariff should continue for a further 12 months.

 
 
 
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