Essentials Tariff

Our Essentials Tariff is designed to help customers who are struggling to pay their water services charges. It provides a discount of at least 20% on future bills.

If you receive your water supply from us

If you receive your water and wastewater services from us, you’ll qualify for our Essentials tariff if:

  • your household income is less than £16,105 (excluding Disability Living Allowance or Personal Independence payments), or
  • someone in your household receives pension credits.

If you qualify, we’ll discount the amount we charge you for services – this will be between 20% and 90% depending on your income.

If you qualify through pension credit, we’ll provide a 20% discount. 

If you receive your water supply from another company

If you qualify for our Essentials tariff but you receive your water supply from another company and your wastewater services from us, we’ll provide you with a 25% discount on your wastewater charges.

You may be able to apply for your water supply company’s financial assistance tariff for a discount on your water bill.

How to apply

Complete the Financial Assistance application form


Alternatively call our Affordability team on 0800 027 0363.

To help us establish whether you qualify for the tariff, you must provide us with information about your household income, and savings. If your savings are over £16,000 you will not be eligible.

If you qualify, help with your charges will start from the date you applied for our Essentials tariff. After 12 months we will contact you to review your circumstances, and to decide whether the Essentials Tariff should continue for a further 12 months. Customers qualifying for a 90% discount will be reviewed every three months.