Flooding is a complex issue and one in which several organisations are involved.
As a wastewater company, we're not responsible for investigating groundwater, river flooding or surface water problems. This is the role of other agencies.
It’s our responsibility to ensure our customers can continue to use their wastewater services.
Our priority is to keep our sewers flowing and manage the flows they are built to carry, such as waste from toilets, sinks, showers and washing machines, as well as rainwater from roofs and driveways.
Our sewers aren’t designed to carry millions of litres of floodwater and neither should they be. We work alongside local councils, the Environment Agency (EA) and others to help alleviate the effects of flooding on the community.
See the below diagram which shows the different roles and responsibilities for various types of flooding.
We’re also committed to working with all of the relevant organisations to help address the issue of flooding.
Click on the links below for further information on which organisation to contact in different types of flooding.
Who's responsible for recovery?
After flooding, some recovery activities are the responsibility of water companies and some the responsibility of other agencies.
The list below shows who handles different aspects of flood recovery: