Water-saving home visit

Book a free water saving home visit to discover how your household could use less and save money on your bills. During your visit, we’ll talk about your water use and fit water-saving devices in your home. Read on to learn more, book your visit and find out what to expect on the day.

What’s a water saving home visit?

A Southern Water and Aqualogic joint-branded van.

We’ll book a convenient time for one of our engineers to visit your home. In under two hours, they’ll explain how simple, everyday changes could help you save water, save energy – and, in turn, save money on your bills.

We’ll also fit up to £100 worth of free water-saving devices in your kitchen, bathroom and toilet – such as tap inserts, water-efficient showerheads and dual-flush converters.

If you like freebies, savings and doing your bit – book your visit using the form lower down on this page.

Water saving home visits

Following Government guidelines with social distancing and PPE, we offer FREE home visits to fit water saving devices in your home and talk about your water usage so you can reduce your use and save money on your water bills.


Helping you save

During the home visit an engineer will fit a variety of free water saving devices – worth over £100 – such as tap inserts, water efficient showerheads, toilet dual flush converters, check for leaky loos and talk to you about your water usage.


How will you know it’s us?

The visits are carried out by our partner contractor Aqualogic.  All engineers have dual branded ID cards, vans and uniforms with both the Southern Water and Aqualogic logos.  Please ask to see the ID before allowing anyone into your property.


Who can request a visit?

To book you must have both water and waste services provided by Southern Water and have a water meter.  If that sounds like you, please complete the home visit request using the form below.

Why should I save water?

Every year, our region is home to more people using the same amount of water.

If we keep using it at our current rate, demand for water will overtake the amount we’re able to supply – and there’s only so much we can take from our environment.

To conserve this precious resource, we’ve committed to reduce leakage and we’re looking at new ways to reuse water. But we need your help too.

We want to help our customers reduce how much water they use to 100 litres per person, per day by 2040 – we call this Target 100. We’re committed to helping you get there, while we work hard to reduce leakage by 40% in the same timeframe. 

Will you help us hit Target 100? Start now by booking your water saving home visit.

Book your visit today

To book a visit, you must be a current water and wastewater customer with a water meter. If that sounds like you, request your visit using the form below:

How many of the following water fittings do you have in your home?

Booked your visit? Here’s what to expect on the day…

Do I need to do anything to prepare for the visit?

No. Just remember to be at home at the time of your appointment. We’ll need access to your kitchen, bathrooms and toilets – so please make sure everyone in the household knows when we’re due too.

How long will the visit?

The visit will last up to two hours.

What will happen during the visit?

During your visit our engineer will:

  • talk to you about your water usage
  • read your water meter (so you only pay for what you use)
  • check your bathroom and kitchen
  • fit free water-saving devices in your kitchen, bathroom and toilet.

What kind of devices will be fitted?

The devices we’ll fit depend on how your household uses water and what appliances and devices you have already. However, some of the water-saving devices you could receive include:

  • Showerheads and Regulators – Our range can save up to 30 litres per shower
  • Shower timer – These help keep your showers under four minutes
  • Tap Aerator – These mix air and water and give the same effect as a running tap while using less water, saving between four and eight litres per minute
  • Toilet dual-flush converter – Convert single-flush toilets into dual flush saving up to 30 litres per household
  • Save-a-flush bag – These expand in your toilet cistern to save 1.2 litres per flush
  • Kitchen mixer tap – Saving up to nine litres per minute

Toilets are also tested for leaks using a leaky loo strip and possibly fixed, saving up to 72 litres per toilet per day. 

How will I be able to tell the visitor is from Southern Water?

Our visits are carried out by our partner, Aqualogic. All engineers have vans, uniforms and ID branded with both the Southern Water and Aqualogic logos. Please ask to see ID before allowing anyone into your property.


Our engineers follow the government's COVID-19 guidelines, including the use of social distancing and PPE.

Already had your visit? Discover more ways to save…

Thanks for booking your water saving home visit. Here are some extra ideas if you’re looking for even more ways to save water.

Let's hit Target 100

Target 100 is a commitment to our customers – we'll support them to reduce personal water use to an average of 100 litres each per day.
Find out more
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