Water-saving home visit

We offer a free water-saving home visit if you use more than the average amount of water. We'll also tell you how you could save money on your bills.

What’s a water-saving home visit?

When you accept a home visit from us, we’ll book a convenient time for one of our engineers to visit your home. In under two hours, they’ll explain how simple, everyday changes could help you save water, save energy and, in turn, save money on your bills.

We’ll also fit free water-saving devices in your kitchen, bathroom and toilet – such as tap inserts, water-efficient showerheads and dual-flush converters. Water butts can also be fitted, if you tell us in advance when booking the appointment.

Who is eligible for a visit?

From 31 March 2023, we're only taking home visit referrals via our Customer Services and Affordability teams to target customers using a lot of water. We're reaching out to everyone who we supply with both water and waste services, who has a water meter. If you're eligible, we'll email or write to you to arrange an appointment.

How will you know it’s us?

Visits are carried out by our partner RPS Environmental Management Ltd with its sub-contractor Aqualogic. All engineers have ID cards displaying all three company logos. Please ask to see ID before allowing anyone into your property.

What kind of devices will be fitted?

  • Showerheads:
    - Aqualogic Aquair Imber showerhead (hand-held); EcoPulse Pure pulse Eco-shower; Shower regulators (Neoperl) or Flowpoint – all of which can save you up to 30 litres for a four-minute shower
    - ShowerBob – can save eight litres for a four-minute shower
  • Tandrup Kitchen tap, ball-jointed (two spray functions) – can save nine litres, per minute
  • Tap aerators (including Mikado) – saves four to eight litres, per minute
  • Kitchen tap Mini ecobooster aerator – default water-saving mode is 4lpm, saving four to eight litres, per minute
  • Southern Water Hippo bag – saves 1.2 litres per flush (average 13 litres, per household, per day)
  • Leaky loos (check via LeakyLoo strip) – can save 72 litres, per toilet, per day (average – Waterwise)
  • Babydam – can save up to 28 litres, per day (average)
  • Service valve adjustments – can save four litres, per minute
  • Waterbutts (200 litre) (supplied and fitted at home visit only) – can save one to three litres, per day (average)
  • Hose spray gun 5 function (and connector) – can save up to nine litres per day (average)
  • Outside tap jacket – supplied, no water savings.

Why should I save water?

Every year, our region is home to more people using the same amount of water. If we keep using it at our current rate, demand for water will overtake the amount we’re able to supply – and there’s only so much we can take from our environment.

To conserve this precious resource, we’ve committed to reduce leakage and we’re looking at new ways to reuse water. But we need your help too.

We want to help our customers reduce how much water they use to 100 litres per person, per day by 2040 – we call this Target 100. We’re committed to helping you get there, while we work hard to reduce leakage by 40% in the same timeframe. 

Already had your visit? Discover more ways to save…

Thanks for booking your water saving home visit. Here are some extra ideas if you’re looking for even more ways to save water.

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